Question 1

The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

Accepted Answer

The self-serving bias is a real psychological phenomenon that has been demonstrated in various studies. It can affect our perception of ourselves, our relationships, and our interactions with the world around us.

Question 2

In general, blogs serve no value in the corporate world.

Accepted Answer

Blogs are simply another way to hear what people are thinking and saying--both inside and outside the organization.

Question 3

The steps of the basic perception process are:
A) Interpretation, attention, retention, and organization
B) Organization, interpretation, attention, and retention
C) Attention, organization, interpretation, and retention
D) Retention, organization, interpretation, and attention
E) Interpretation, retention, attention, and organization

Accepted Answer

Perception is the process by which individuals attend to, organize, interpret and retain information.

Question 4

The __________ is the system of official channels that carry organizationally approved messages and information.
A) downward communication channel
B) upward communication channel
C) horizontal communication channel
D) formal communication channel
E) informal communication channel

Accepted Answer

Formal communication channels are the official and authorized channels established by an organization to transmit messages and information in a structured and systematic way. These channels follow a definite flow of information, usually from top management to lower levels or from lower levels to top management, and they are designed to ensure that information is efficiently and effectively conveyed to the intended recipients.

Question 5

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.
A) Downward guidance
B) Coaching
C) Counseling
D) Leading
E) Supportive supervision

Accepted Answer

Coaching is a form of one-on-one communication where a manager provides guidance and feedback to an employee to improve their on-the-job performance or behavior. It involves setting expectations, providing training, giving feedback, and helping the employee develop skills to excel in their role. Coaching is typically focused on short-term performance improvement and can be used for specific projects or ongoing development. Counseling, on the other hand, is typically focused on personal issues that may be impacting an employee's job performance.

Question 6

In which of the following cases would written communication be preferable to oral communication?
A) when immediate feedback is needed
B) when messages are complex and ambiguous
C) when messages are emotion laden
D) when messages are very simple
E) when paralanguage is required

Accepted Answer

The answer of In which of the following cases would...

Question 7

In the perceptual process, apprehension is the process of remembering interpreted information.

Accepted Answer

In the perceptual process, retention is the process of remembering interpreted information.

Question 8

In nonverbal communication, the term __________ refers to movements of the body and face.
A) kinesics
B) proxemics
C) paralanguage
D) pseudo-language
E) semiotics

Accepted Answer

Kinesics refers specifically to the study of body movements, gestures, and facial expressions in communication. Proxemics deals with spatial distance and territory, paralanguage refers to vocal cues such as tone and pitch, pseudo-language is not a commonly used term in communication studies, and semiotics is the study of signs and symbols.

Question 9

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Accepted Answer

This statement is true. Research has shown that managers who actively listen to their employees are considered better managers by those employees and are also more likely to be promoted. Effective listening skills are a key component of effective leadership.

Question 10

__________ is the withholding of information about organizational problems or issues by employees.
A) Organizational silence
B) Organizational filtering
C) Negative grapevining
D) Lower-level filtering
E) Communication shutdown

Accepted Answer

Organizational silence refers to the tendency of employees to withhold information about organizational problems or issues. This may happen due to fear of retaliation or reprisal, a lack of trust in management, or a belief that speaking up will not result in any meaningful change. Organizational silence can have serious negative consequences for an organization, including decreased morale, reduced innovation, and missed opportunities for improvement.

Question 11

One of the best ways for top managers to hear what others feel and think is through:
A) company hotlines
B) surprise visits
C) survey feedback
D) frequent informal meetings
E) participative management

Accepted Answer

Frequent informal meetings allow top managers to have face-to-face interactions with employees, which can provide valuable insight into their thoughts and feelings. This approach also fosters open communication and trust between management and employees.

Quiz 15: Managing Communication: Part A

The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

In general, blogs serve no value in the corporate world.

The steps of the basic perception process are:

The __________ is the system of official channels that carry organizationally approved messages and information.

__________ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.

In which of the following cases would written communication be preferable to oral communication?

In the perceptual process, apprehension is the process of remembering interpreted information.

In nonverbal communication, the term __________ refers to movements of the body and face.

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

__________ is the withholding of information about organizational problems or issues by employees.

One of the best ways for top managers to hear what others feel and think is through: