Deck 9: Skills and Technical Training

Question 1

Over 20% of U.S.adults can be classified as below basic in "quantitative literacy"?

Answer 1

True

Question 2

Customer service training does not need any financial incentive to be effective.

Answer 2

False

Question 3

TQM stands for Total Quality Maintenance

Answer 3

False

Question 4

Traditional sales techniques are being replaced by more consultative approaches.

Question 5

Which of the following is not a factor in the growing skills gap?

A) The lack of basic skills of many high school graduates
B) The increased sophistication of jobs
C) The growing number of racial minorities and non-English speaking immigrants
D) The aging of the workforce

Question 6

Behavior modeling training has been found to be the most effective means for computer software training.

Question 7

Teams should be created just to have them.

Question 8

One role of the HRD group is to monitor that training is going as planned.

Question 9

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Question 10

ISO 9000 was revised in 2000.

Question 11

VPP stands for the Voluntary Protection Program.

Question 12

Surveys have found that 73% of recent high school graduates lack:

A) A driver's license
B) Grammar and spelling skills
C) Computer skills
D) The ability to speak English

Question 13

Self efficacy is a belief that one can perform a given behavior.

Question 14

Basic skills/literacy education deals with upgrading reading,writing and computational skills.

Question 15

SPC stands for Standard Practice Concept.

Question 16

TQM stands for Total Quality Management

Question 17

Professional organizations such as ASTD almost never offer professional development training programs to their members.

Question 18

Apprenticeship training is most common in the Trucking Industry?

Question 19

Technical training would include training in operating a computer driven machine?

Question 20

A team is a group of individuals seen as linked in a social structure.

Question 21

The lost work day index (LWDI)is:

A) Number of workdays missed due for illness divided by total number of employees times 10
B) Number of workdays missed due to personal injury divided by total number of employees times 100
C) Number of workdays missed due to personal injury divided by total number of hours worked times 1000
D) Number of workdays missed due to sick children divided by total hours worked times 10

Question 22

Apprenticeship training:

A) is an old concept, traced to the middle ages
B) was created by Lyndon Johnson in 1965
C) is no longer used
D) will probably be President Clinton's major legacy

Question 23

An effective Safety training would include all of the following except:

A) Employee involvement
B) Management support
C) Regular safety training
D) A focus on training not monitoring standards and behaviors

Question 24

Basic skills include:

A) MS word
B) Excel
C) Driving a stick shift car
D) Reading, writing and math

Question 25

A license can generally be granted by:

A) a professional organization
B) a state government
C) labor unions
D) a and b above

Question 26

The Federal Government's current role in providing basic skills training is best defined as:

A) non-existent - all funding was canceled by Ronald Reagan
B) modest - mainly through the Basic Skills Training Act
C) huge and growing - mainly through the Department of Education
D) substantial - through the Job Training & Partnership Act and Workforce
Investment Act

Question 27

Which of the following is considered a basic employee skill?

A) Windows 98
B) reading
C) simple machine operation
D) driving a car

Question 28

Which of the following is TRUE of the School to Work Opportunities Act?

A) federal grants are made to schools
B) success is dependent upon a coordinated effort of all participants
C) employers benefit from a trained labor pool
D) all of the above are parts of this Act

Question 29

All of the following are types of teams EXCEPT:

A) department
B) quality circle
C) self managed
D) cross functional

Question 30

Which of the following is a common characteristic of basic skills/literacy programs?

A) Large group lectures
B) Videos done as cartoons
C) Aptitude testing
D) Pass/fail tests at the end of training

Question 31

OSHA stands for:

A) Occupation Safety and Health Act
B) On site Safety and Health Act
C) Oregon Safety and Health Act
D) Occupation Sales and Healing Act

Question 32

Which kinds of training may be needed to prepare new immigrants to enter the U.S.workforce?

A) Basic skills
B) Homemaking
C) English as a second language
D) Both A & C will be needed

Question 33

Which of the following lists the common characteristics of designing basic skills/ literacy programs?

A) performance test / one-on-one tutoring
B) performance test / small group discussion
C) aptitude test / small group instruction and one-on-one tutoring
D) aptitude test / large group instruction

Question 34

Which of the following is TRUE of the School to Work Opportunities Act?

A) federal grants are made to schools
B) employers must notify the government of plant closings
C) no training is encouraged by this act
D) none of the above are benefits of this Act

Question 35

By 2018 the racial minorities will account for how much of the U.S.workforce?

A) Over one-third
B) About 10%
C) Well over 50%
D) Almost 75%

Question 36

The Worker Adjustment and Retraining Notification Act (WARN)requires:

A) Unemployment pay for fired workers
B) 60 days notice of plant closures for employers with over 100 employees
C) 100 days notice of plant closures for employers with over 60 employees
D) notice only to senior managers of plant closings

Question 37

What role do labor unions play in apprenticeship and technical skills training?

A) none - it would violate the National Labor Relations Act
B) none - unions have shown no interest in this area
C) they are generally a full partner with the company in these programs
D) in effective programs, the Union usually takes an adversarial role and opposes
Company training

Question 38

According to OSHA the lost work day index average is

A) 30 days per 100 employees
B) 300 days per 10 employees
C) 2.4 days per 100 employees
D) 300 days per 100 employees

Question 39

Which of the following in not a positive outcome of a successful apprentice program?

A) Decreased turnover
B) Reduced health care costs
C) Tax incentives
D) Networking opportunities with other employers

Question 40

Customer service training is an example of:

A) KSAO training
B) Interpersonal skills training
C) Technical skills training
D) Sales training

Question 41

Safety training is particularly important for?

A) Sales managers
B) Production workers
C) Office workers
D) Executives

Question 42

All of the following is not a category of adult literacy:

A) Computer literacy
B) Prose literacy
C) Document literacy
D) Quantitative literacy

Question 43

A team is:

A) A group of individuals
B) A group of individuals seen as linked in a social structure
C) The members of any work department
D) Postal workers - all part of the postal team

Question 44

ISO 9000 is:

A) A set of training standards
B) A set of quality standards
C) A set of TNA gaps
D) Level 5 of Kirkpatrick's model

Question 45

The three major funding streams for the WIA (Workforce Investment Act)are:

A) Youth, adults, senior citizens
B) New immigrants,adults, displaced workers
C) Youth, adults, displaced workers
D) Youth, prisoners, displaced workers

Question 46

Corporate Universities have been developed by:

A) Over 2000 companies
B) Almost every company with over 10 employees
C) About 20 companies world wide
D) The UW-System

Question 47

A 1995 report by the Organization for Economic Cooperation and Development estimated that what percent of US adults had reading levels below primary school.

A) 5
B) 21
C) 50
D) 2

Question 48

Joint training programs involve the company and

A) The Federal Government
B) The IRS
C) A labor union
D) A University

Question 49

All of the following are variables which predict team effectiveness except:

A) A team pay system
B) Team spirit
C) Social support
D) Communication within the group

Question 50

Many customer service training programs are based on the idea that:

A) Good service keeps customers coming back
B) Bad service keeps customers challenged
C) Service doesn't matter to customers
D) Let the customer beware

Question 51

Team building is:

A) Hiring new team members
B) Making a team based organizational chart
C) A form of team training
D) Worthless in the US - we are all part of the team

Question 52

An OSO is a:

A) Open sales observation
B) Open safety observation
C) Off-site safety observation
D) On-site safety observation