Question 1

Over 20% of U.S.adults can be classified as below basic in "quantitative literacy"?

Accepted Answer

According to the National Center for Education Statistics, in the 2019 Program for the International Assessment of Adult Competencies (PIAAC), 20% of U.S. adults scored below the lowest level of proficiency in "quantitative literacy."

Question 2

Customer service training does not need any financial incentive to be effective.

Accepted Answer

While financial incentives may not be the only factor that influences the effectiveness of customer service training, they can still have a significant impact. Offering bonuses or other forms of recognition can motivate employees to engage more fully in training and to apply what they have learned on the job. However, it is important to also consider other factors such as the quality of the training materials, the delivery method, and the support provided to employees as they apply their new skills.

Question 3

TQM stands for Total Quality Maintenance

Accepted Answer

TQM stands for Total Quality Management, not Total Quality Maintenance.

Question 4

Traditional sales techniques are being replaced by more consultative approaches.

Accepted Answer

This statement is true. With the increasing importance of personalized solutions and building long term relationships with customers, traditional sales techniques are no longer as effective as consultative approaches. Consultative selling involves understanding the customer's needs, offering personalized solutions, and building a rapport with the customer.

Question 5

Which of the following is not a factor in the growing skills gap?
A) The lack of basic skills of many high school graduates
B) The increased sophistication of jobs
C) The growing number of racial minorities and non-English speaking immigrants
D) The aging of the workforce

Accepted Answer

The answer of Which of the following is not a...

Question 6

Behavior modeling training has been found to be the most effective means for computer software training.

Accepted Answer

Behavior modeling training involves observing and imitating the actions of an expert, which has been found to be more effective than traditional training methods for software training.

Question 7

Teams should be created just to have them.

Accepted Answer

Teams should not just be created for the sake of having them. They should be formed with a specific purpose or goal in mind to ensure that they are effective and productive.

Question 8

One role of the HRD group is to monitor that training is going as planned.

Accepted Answer

HRD group is responsible for monitoring the progress of training programs to ensure that they are meeting the objectives and producing the desired outcomes.

Question 9

Learning in apprenticeship programs is based on competency levels and not on time requirements.

Accepted Answer

The answer of Learning in apprenticeship programs is based on...

Question 10

ISO 9000 was revised in 2000.

Accepted Answer

ISO 9000 was indeed revised in the year 2000, resulting in the new version named ISO 9001:2000.

Question 11

VPP stands for the Voluntary Protection Program.

Accepted Answer

VPP stands for the Voluntary Protection Program, which is a program run by the Occupational Safety and Health Administration (OSHA) in the United States that encourages employers to create and maintain effective safety and health management systems in the workplace.

Question 12

Surveys have found that 73% of recent high school graduates lack:
A) A driver's license
B) Grammar and spelling skills
C) Computer skills
D) The ability to speak English

Accepted Answer

Surveys have found that 73% of recent high school graduates lack proper grammar and spelling skills. Options A, C, and D are not supported by any survey or research data.

Question 13

Self efficacy is a belief that one can perform a given behavior.

Accepted Answer

Self efficacy is the belief in one's ability to perform a given behavior or task.

Question 14

Basic skills/literacy education deals with upgrading reading,writing and computational skills.

Accepted Answer

Basic skills/literacy education focuses on improving reading, writing, and math skills.

Question 15

SPC stands for Standard Practice Concept.

Accepted Answer

SPC stands for Statistical Process Control, which is a method used in quality control to monitor and control processes in order to maintain and improve their quality.

Question 16

TQM stands for Total Quality Management

Accepted Answer

TQM stands for Total Quality Management.

Question 17

Professional organizations such as ASTD almost never offer professional development training programs to their members.

Accepted Answer

Professional organizations such as ASTD often offer professional development training programs to their members as a benefit of membership. These programs are aimed at providing members with the skills, knowledge, and abilities they need to excel in their respective fields. Such programs may include conferences, workshops, webinars, and other forms of training and educational opportunities.

Question 18

Apprenticeship training is most common in the Trucking Industry?

Accepted Answer

Apprenticeship training is not common in the trucking industry. On-the-job training and company-sponsored training programs are more common in this industry.

Question 19

Technical training would include training in operating a computer driven machine?

Accepted Answer

Technical training typically involves instruction on the operation, maintenance, and troubleshooting of various technical equipment or systems, including computer driven machines.

Question 20

A team is a group of individuals seen as linked in a social structure.

Accepted Answer

A team is defined as a group of individuals who are linked in a social structure in order to achieve a common goal or purpose.

Quiz 9: Skills and Technical Training