Deck 7: Technology-Based Training Methods

Question 1

Technology-based training is a training method that includes the following delivery channels:?Web-based training, computerized self-study, satellite or broadcast TV, and video, audio, or tele-conferencing.

Answer 1

True

Question 2

An electronic performance support system is simply a digital variation of a traditional performance aid.

Answer 2

True

Question 3

Many organizations prefer a webinar over a seminar given the lower costs associated with lodging and travel.

Answer 3

True

Question 4

Computer-based training is simply a flavour of the month approach to training. Its longevity is in serious doubt, particularly given the low level of transfer.

Question 5

Learner control is when a trainee controls the content, sequence, and pace of training.

Question 6

Personalization refers to structuring the training program so that trainees feel they are engaged in a conversation with the program.

Question 7

Self-paced online delivery or e-learning is the most used technology-based training method.

Question 8

Carlos is looking for an online safety certification program. One significant criterion for Carlos is the ability to complete the course content at his convenience; hence, flexibility is key. Carlos should look for a synchronous computer-based training program as a viable option.

Question 9

One of the shortcomings of Web 2.0 technology is that it does NOT provide learners with the opportunity to share files for joint work and group completion of tasks.

Question 10

Based on information provided in the textbook, studies that compared computer-based training to classroom instruction found that, on average, computer-based training was 12 percent more effective than classroom for teaching procedural knowledge.

Question 11

The ability of trainees to choose between classroom and computer-based training appears to be a determining factor when comparing the effectiveness of these two methods.

Question 12

Generative learning allows individuals to initiate and control what they learn, when they learn, and how they learn in a collaborative environment.

Question 13

The use of technology for training is becoming more popular in both Canada and the United States, albeit it is doing so at a relatively slow rate.

Question 14

"Just-in-time" training is a term in the textbook that embodies one of the salient benefits of computer-based training

Question 15

The major disadvantage of computer-based training for organizations is the cost of system maintenance, especially for sophisticated multimedia programs.

Question 16

One of the key benefits of computer-based training is the system's ability to record participation and trainee results, which may allow a company to limit its liability should it have to prove employees in fact completed specific training activities.

Question 17

According to the textbook, an electronic performance support system has several advantages over classroom training including better transfer of training rate.

Question 18

Review of the literature on "self-paced learning" is mixed; some studies support the linkage between self-paced learning and satisfaction with the training process, while other studies appear to indicate the opposite.

Question 19

Webcasts are used primarily for presentations, while web conferencing and webinars are often used when greater audience participation is required.

Question 20

Computer simulations are being used across a variety of training themes, including soft-skills training for various skills such as leadership, sales, customer service, and financial services.

Question 21

Volvo and Sprint value their brand and how they are viewed by customers. Which design factor is referenced in the textbook as being used by both of these companies to emphasize their brand image?

A) role play
B) stories
C) games
D) computer simulation

Question 22

Which of the following is a potential disadvantage of synchronous training?

A) trainees often lack motivation given the non-interactive nature of this training
B) trainees may not learn all there is to know, or learn the wrong things
C) trainees may waste time
D) trainees lose flexibility to pick when they will train

Question 23

MOOCs are courses that are available on the Internet and are usually free and have limited enrollments.

Question 24

A community of practice is a social system in which individuals interact to share and develop knowledge.

Question 25

Which of the following is NOT an advantageous feature of self-directed learning?

A) organizations have control over trainees' acquired level of expertise
B) trainees' learning style preferences can be leveraged
C) the trainer's role becomes more of a facilitator
D) trainees become more independent learners

Question 26

Adaptive learning tailors and adjusts training content and material to the specific needs of trainees.

Question 27

As part of a training program, a trainer uploads an article for review. She then asks trainees to provide feedback on content during a chat session. What type of training is being used in this scenario?

A) instructor-led training
B) asynchronous training
C) e-learning training
D) synchronous training

Question 28

Which of the following would NOT be considered a best practice when designing effective virtual training programs?

A) use short modules followed by application of module content on the job
B) delivery should have two-way communication
C) use multimedia content to illustrate complex concepts
D) the ideal number of trainees should be fewer than 35

Question 29

What is one benefit of an electronic performance support system?

A) only the information that is needed is given
B) it is particularly useful for low-turnover jobs
C) it provides most benefit to tasks that are routine
D) only jobs that are done frequently will benefit

Question 30

Which of the following scenarios is NOT aligned with the definition of "technology-based training" offered by the authors of this textbook?

A) trainees in a classroom with a live instructor use laptops to follow a PowerPoint presentation developed by the instructor
B) John learns how to assemble an engine using a simulator
C) two trainees use a wiki to acquire and share documents
D) Luke decides to take an online asynchronous course on worksite safety

Question 31

Microlearning involves small amounts of bite-sized chunks of focused information to meet several learning outcomes.

Question 32

What type of web format would you use if you were going to provide a presentation to a group of trainees?

A) webinar
B) Web 2.0
C) web conferencing
D) webcast

Question 33

ABC Inc. has a sales force that is dispersed across Canada. ABC has contracted a world-renowned sales expert to conduct training sessions with all its employees. The VP of human resources asks you for a cost-effective training method that would allow the training to occur without incurring transportation and lodging cost, while retaining some element of human interaction. What method would you recommend?

A) EPSS
B) virtual classroom
C) self-directed learning
D) asynchronous e-training system

Question 34

Which statement best describes the state of technology-based training in Canada?

A) it has not surpassed instructor-led training; however, as a training method, it is increasing in popularity
B) it has increased over the last decade with most companies using it exclusively
C) nearly 95 percent of organizations report that e-learning is becoming more important strategically to their organization's learning strategy
D) 15 percent of organizations offer some form of self-paced online learning or e-learning

Question 35

You are putting together a list of variables that impact the effectiveness of a virtual training program. Which of the following variables is likely to be the number one item on your list?

A) diversity of trainees
B) ensure you use at least two design factors
C) how the training program is designed
D) ensure you are using the latest technology

Question 36

Your company has decided to use video conferencing as the preferred training method. As a training expert, you are very much aware that this method of training has one main shortcoming. How would you mitigate this potential shortcoming?

A) by ensuring trainees know how to use the system given it is complex
B) by having a facilitator on site
C) by having trainees from different levels of the organization in the same location
D) by keeping the number of trainees to a maximum of ten in any one location

Question 37

What action did Scotiabank undertake to ensure greater engagement during its interactive training sessions?

A) offered everyone a small financial reward for attending
B) provided pre-session information to each trainee to establish a common purpose
C) included quizzes and employee participation in opinion polls during training
D) paid careful attention to ensure employees' learning styles were considered

Question 38

Two examples of synthetic learning environments are virtual reality and virtual worlds.

Question 39

What is the most used technology-based training method?

A) self-paced online
B) collaborative online
C) instructor-led online
D) self-paced computer-aided off-line

Question 40

Which computer-based training method was used by KPMG to train its staff in lieu of classroom training?

A) in-class computer-assisted training
B) train-the-trainer
C) EPSS
D) webinar

Question 41

Which of the following statements relating to feedback is supported by evidence provided in the textbook?

A) feedback may in fact take away from the learning experience in computer-based training
B) there is a positive relationship between feedback and trainees' learning
C) when using computer-based training, it is extremely difficult to design training programs that provide the trainee with feedback
D) evidence is somewhat mixed on the effectiveness of feedback in supporting the trainee's learning experience

Question 42

Which instructional method describes the process of addressing individual trainees' preferences and needs?

A) customization
B) stories
C) personalization
D) individual feedback loops

Question 43

Which of the following are examples of synthetic learning environments?

A) synthetic reality and virtual reality
B) virtual reality and augmented reality
C) virtual reality and virtual worlds
D) manipulated reality and simulated reality

Question 44

Which of the following terms describes a self-initiated and learner-controlled form of collaborative learning in which individuals in a social network share ideas and information, and in the process solve problems and create new knowledge?

A) self-initiative learning
B) social learning
C) generative learning
D) microlearning

Question 45

What might trainees experience during computer-based training when they lack face-to-face interaction with an instructor and other trainees?

A) social loafing
B) lack of motivation
C) Frustration
D) lower self-efficacy

Question 46

You have a friend who has told you that her organization asked employees to join a group to share similar concerns and problems and meet regularly to share their experiences and knowledge, learn from one another, and identify new approaches for working and solving problems. What is this called?

A) social learning
B) generative learning
C) knowledge sharing
D) communities of practice

Question 47

Web 2.0 technologies provide potentially significant benefits for stakeholders. Which of the following is NOT one of those benefits?

A) helps with data aggregation and analysis
B) provides access anytime, anywhere through web hosts and portable/wireless delivery mechanisms
C) leverages the usage of a variety of media
D) tends to restrain learner self-initiation and control

Question 48

Computer-based training offers organizations and trainees several advantages. Which of the following is NOT viewed as an advantage of computer-based training?

A) it is standardized and consistent
B) it reduces training costs when there are large number of trainees
C) it links training to job performance
D) its effectiveness of training design

Question 49

According to the textbook, what is the salient issue associated with the modality principle?

A) trainees learn primarily via text presentations
B) place text and graphics in close proximity to each other
C) audio technology, rather than on-screen text, should be used to present information
D) ensure the material is relevant to trainees

Question 50

Which of the following is NOT a design principle for computer-based training?

A) multimedia principle
B) contiguity principle
C) modality principle
D) customization principle

Question 51

Given the potentially high development cost associated with computer-based training, what would you include as a salient factor when justifying this expenditure to senior management?

A) training will be a one-time event
B) employees are located in a central location
C) a majority of trainees are not computer literate
D) a large pool of trainees are geographically dispersed across Canada

Question 52

What is one disadvantage of computer-based training identified in the textbook?

A) does not accommodate different learning styles
B) training cannot be easily customized
C) cost savings from technology may not materialize
D) learning outcomes are not easily measured

Question 53

You have a friend who has told you that he is going to take lots of courses through the use of MOOCs. What is your friend talking about?

A) online courses that are free and have open enrollments
B) online courses that are part of a degree program
C) courses that can be taken online or live in a classroom
D) online courses that are inexpensive but only for qualified students

Question 54

You have just joined an organization that offers many training and development programs. However, in order for you take any courses, you need to log into the company's intranet and identify and register for courses you are interested in and then take them when you are ready to do so. What is the organization using to administer and deliver its training and development programs?

A) a training and development system
B) a human resource system
C) a training delivery system
D) a learning management system

Question 55

Under what circumstances are classroom instruction and computer-based training equally effective?

A) when the trainees are all close in age
B) when the trainees are all equally educated
C) when the trainees are taught with the same instructional methods
D) when the trainees are trained with experienced trainers

Question 56

Which of the following statements is aligned with evidence provided in the textbook comparing computer-based training to classroom instruction?

A) overwhelming evidence indicates trainers prefer online methods
B) online training is more effective when the learning outcomes are based on procedural knowledge
C) trainees are more likely to be satisfied with classroom instruction
D) both methods are equally effective for teaching procedural knowledge

Question 57

When reviewing the design of a computer-based training session, the trainer turns to the computer programmer and says, "please make sure the text explaining the correct sales sequence is placed near the diagram demonstrating the five-step sales process." Which principle that covers many aspects of computer-based training design is the trainer referencing?

A) the multimedia principle
B) the contiguity principle
C) the modality principle
D) the personalization principle

Question 58

Which of the following is NOT an accurate depiction of online and distance education?

A) It can include text, graphics, and videos.
B) It lacks class interaction.
C) It can include discussion boards.
D) It can result in earning a degree.

Question 59

What is the main concern associated with computer-based training from the perspective of Canadian companies?

A) whether computer training is here to stay or is a fad
B) little evidence supports its effectiveness, hence return on investment is likely to be negative over the long run
C) the up-front cost of development, especially for sophisticated multimedia programs
D) the high level of dissatisfaction associated with computer-based training, particularly from training departments in large organizations

Question 60

If an organization was concerned about trainees taking courses that are unnecessary and wanted trainees to take only computer-based courses that they need and would benefit from, what should the organization consider when designing technology-based training programs?

A) generative learning
B) microlearning
C) adaptive learning
D) adaptive guidance

Question 61

Define the terms "synchronous training" and "asynchronous training," and provide an example for each.

Question 62

From the perspective of proper instructional design principles, discuss factors that need to be considered when designing technology-based training programs.

Question 63

You have been tasked with developing a virtual training program for your company. What are some of the "best practices" you would integrate into your program design?

Question 64

Why would a company use synchronous training given that it is much less flexible (from the trainee's perspective) versus asynchronous training?

Question 65

What is learner control and what effect does it have on learning? What can be done to make learner control more effective for learning?

Question 66

What is mobile learning and what are its advantages and disadvantages?

Question 67

Define and describe at least two advantages and disadvantages of online and distance education.

Question 68

Describe online and distance education and discuss two new developments.

Question 69

Briefly compare and contrast technology-based training and traditional training methods.

Question 70

Identify and briefly describe the benefits and limitations of self-directed learning.

Question 71

What are synthetic learning environments (SLEs)? Discuss two examples of SLEs.

Question 72

a) What is an "electronic performance support system"??b) Describe how an electronic performance support system may be used by a salesperson in supporting greater sales for a company.