Deck 6: Organization Structure and Design

Question 1

The term organization structure and design refers to the overall set of elements that can be used to configure an organization.

Answer 1

True

Question 2

The two components of chain of command are "unity of command" and "scalar principle."

Answer 2

True

Question 3

An advantage of job specialization is that replacing someone who had a highly specialized job is relatively inexpensive.

Answer 3

True

Question 4

Dell sells desk tops,laptops,and accessories.This is an example of the use of customer departmentalization.

Question 5

If Joe works as a welder today,a drill press operator tomorrow,a lathe operator on the third day,and is back to welding again on the fourth day,his supervisor is using job specialization.

Question 6

A task force may be created when the need for coordination is acute.

Question 7

The more widely defined a job is,the easier it is to develop specialized equipment to assist with that job.

Question 8

Bureaucracies help prevent the use of favoritism.

Question 9

Broad spans of management lead to tall organizations.

Question 10

Task identity is the extent to which the worker knows how well the job is being performed.

Question 11

The power that has been recognized by the organization is called delegation.

Question 12

Jane works in a fast-food establishment.Her job is to cook the french fries.She has a high degree of job specialization.

Question 13

Bill works at a fast-food establishment.He spends an hour taking orders,an hour cooking meat,an hour at the drive thru,and an hour cleaning up.Bill has job enlargement.

Question 14

An alternative to job specialization that gives workers more responsibility for and control over their jobs is the job characteristics approach.

Question 15

Wankyo requires each of his subordinates to get his approval before making any final decisions.Wankyo's work group is highly centralized.

Question 16

When the output from one unit becomes the input for another and vice versa the units have pooled interdependence.

Question 17

An advantage of the bureaucratic model is it's rigidity.

Question 18

One of Weber's bureaucratic guidelines is that managers should eliminate social distance.

Question 19

Work teams are an alternative to job specialization that allows groups to design the work system.

Question 20

Canine Companions for Independence trains service dogs for people with special needs.CCI has four regional headquarters.It uses product departmentalization.

Question 21

Gymnastic athletes train for each event.During competition they compete on each of them in the all-around.They use job

A)specialization.
B)rotation.
C)enlargement.
D)enrichment.
E)delegation.

Question 22

One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current.They once only had to teach,but now they have so many other duties that they don't feel they are doing anything well.In this case,____ did not produce satisfied workers.

A)job enlargement
B)work teams
C)job rotation
D)job characteristics
E)job enrichment

Question 23

The major advantage of the H-form structure is the simplicity associated with the similarity of the businesses that make up the organization.

Question 24

In the conglomerate design,coordination of the efforts of the various functional departments is the responsibility of the CEO and members of senior management.

Question 25

The starting point for all job design activities is determining the level of desired job

A)specialization.
B)rotation.
C)enlargement.
D)enrichment.
E)characteristics approach.

Question 26

Managers plan,control,organize,and lead.They need good people abilities as well as analytical abilities.A manager's job has

A)autonomy.
B)compensation.
C)skill variety.
D)task identity.
E)rotation.

Question 27

According to Burns and Stalker,an organic organization was most often found in unstable environments.

Question 28

Actors usually try to get a variety of parts throughout their careers in a variety of genres so that they do not get type case into only action,or comedy ...The actors want

A)job enlargement.
B)job enrichment.
C)flextime.
D)job specialization.
E)job rotation.

Question 29

Orange County Choppers makes custom motorcycles.It is an example of a firm using continuous-process technology.

Question 30

In learning organizations people float from project to project as necessitated by their skills and the demands of the projects.

Question 31

All of the following are bases for departmentalization EXCEPT

A)functional.
B)product.
C)location.
D)customer.
E)competition.

Question 32

Which of the following alternatives to specialization would require continually adding new tasks and challenges as part of the job design?

A)Job enlargement
B)Horizontal job loading
C)Job rotation
D)Job enrichment
E)Job specialization

Question 33

Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over,and responsibility for,the work?

A)Job enlargement
B)Job rotation
C)Job enrichment
D)Work teams
E)Vertical job loading

Question 34

A matrix structure reflects a multiple-command structure.

Question 35

The Hospital for Special Surgery is staffed with over 200 doctors.If a patient has a toe injury she goes to a foot and ankle specialist.Later if she injures her hand,she will see a different doctor.Each doctor has assistants based around the specialty.The HSS uses a ____ basis for departmentalization.

A)functional
B)product
C)location
D)customer
E)sequence

Question 36

A learning organization is one in which the personal development and lifelong learning of employees is a priority.

Question 37

An advantage of the virtual organization is the control the organization has over temporary employees.

Question 38

According to the job characteristics approach,when task significance is high

A)workers do many tasks as part of their job.
B)workers believe the task is important.
C)workers perform a complete portion of the total job.
D)workers have a lot of control over the tasks.
E)All of these.

Question 39

The conglomerate form of organization design is typically used by a firm that owns multiple related businesses.

Question 40

A situational view of organizational design is based on the assumption that the optimal design for an organization depends upon the organization's situation.

Question 41

In theory,delegation from a manager to a subordinate consists of three steps,which are

A)assigning responsibility,granting authority,and creating accountability.
B)assigning responsibility,creating a position,and creating accountability.
C)creating a position,overcoming resistance,and promoting acceptance.
D)creating accountability,promoting acceptance,and requiring performance.
E)creating accountability,assigning responsibility,and requiring performance.

Question 42

Giovanna is very competent.She works in a relatively predictable environment.All of her subordinates do the same activity with few problems.This situation would tend to call for

A)a narrow span of management.
B)delegation.
C)a wide span of management.
D)a tall organization.
E)a decentralized organization.

Question 43

____ is defined as clear and distinct lines of authority among all positions in an organization.

A)Span of control
B)Job rotation
C)Job enrichment
D)Chain of command
E)Centralization

Question 44

A pastor at a large church shares responsibilities with a student ministries coordinator.This is an example of

A)taking advantage of a subordinate.
B)command and control.
C)centralization.
D)delegation.
E)None of these.

Question 45

Kaoru has fifteen subordinates.Her span of management is

A)wide.
B)delegated.
C)functional.
D)specialized.
E)narrow.

Question 46

Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal,Business,and Education.This represents which type of departmentalization?

A)Functional
B)Product
C)Customer
D)Location
E)Sequence

Question 47

West Windsor school district has three elementary schools that each cover a region of the school district.This is an example of ____ departmentalization.

A)functional
B)product
C)location
D)sequence
E)None of these.

Question 48

The primary reason for coordination in organizations is

A)the interdependence of work units and groups.
B)the need to foster more delegation.
C)to keep the organization as tall as possible.
D)to keep the organization as flat as possible.
E)to break the organization's overall task into its component parts.

Question 49

Canine Companions for Independence's puppy raiser volunteers care for the puppy in their homes for 12-18 months and attend monthly classes to learn how to train the puppy.The classes create some

A)centralization.
B)specialization.
C)decentralization.
D)coordination.
E)delegation.

Question 50

Span of control is also referred to as span of

A)delegation.
B)management.
C)decentralization.
D)hierarchy.
E)centralization.

Question 51

Gore Associates believes that by keeping plants size at 150 people will know each other and R&D will talk to design,manufacturing,sales,and marketing.This is the way Gore facilitates

A)coordination.
B)sequential interdependence.
C)job rotation.
D)reciprocal interdependence.
E)pooled interdependence.

Question 52

Gore Associates has not titles,and no bosses.Workers have sponsors for advice and consultation.This violates the principle of

A)chain of command.
B)unity of command.
C)the scalar principle.
D)all of these.
E)none of these.

Question 53

Information that flows from sales-R&D-sales-manufacturing-design-sales is ____ interdependence.

A)managerial
B)sequential
C)pooled
D)coordinated
E)reciprocal

Question 54

The term "span of management" refers to the

A)extent to which authority is delegated at the individual level.
B)extent to which authority is systematically delegated to middle and lower levels of management.
C)number of subordinates reporting to a particular manager.
D)process of grouping jobs according to some logical pattern.
E)number of managers assigned to a department.

Question 55

An organization where power and control are kept at the top levels of management is

A)specialized.
B)centralized.
C)decentralized.
D)departmentalized.
E)None of these.

Question 56

At Haldeman Ford dealership employees specialize in sales,service maintenance,customer service,and accounting.What form of departmentalization does Haldeman use?

A)functional
B)product
C)divisional
D)customer
E)specialization

Question 57

Gore Associates has no titles,differences in offices or dress.Gore's structure is

A)specialized.
B)delegated.
C)decentralized.
D)departmentalized.
E)centralized.

Question 58

A ____ organization is one in which decision making is delegated as far down the chain of command as possible.

A)delegated
B)coordinated
C)decentralized
D)departmentalized
E)specialized

Question 59

First City Bank makes loans through the consumer,agricultural,and commercial departments.Based on this information,we know that the bank is organized,at least in part,on the basis of

A)function.
B)specialization.
C)divisions.
D)location.
E)customer.

Question 60

A wide span of management results in

A)a flat organization.
B)many levels of management.
C)a narrow organization.
D)a tall organization.
E)high specialization.

Question 61

According to a team of researchers at the University of Aston in England,____ organizations tend to be characterized by ____ levels of job specialization and ____ standard operating procedures.

A)small; fewer; less
B)large; fewer; more
C)small; more; more
D)large; fewer; less
E)None of these.

Question 62

Starbucks takes an order and serves the order.They use ____ technology.

A)small-batch
B)unit
C)continuous-process
D)standardized
E)large-batch

Question 63

Google creates web search results.It uses what type of technology?

A)Large-batch
B)Continuous-process
C)Mass-production
D)Unit
E)Small-batch

Question 64

Which of the following is a true statement about the relationship between organizational life cycle and organization design?

A)Later stages of the life cycle are characterized by rapid growth and the resulting lack of attention to organization design.
B)Younger organizations are more likely to be decentralized and specialized.
C)As organizations mature they become more formalized and mechanistic.
D)All of these
E)Only "later stages of the life cycle are characterized by rapid growth and the resulting lack of attention to organization design" and "younger organizations are more likely to be decentralized and specialized."

Question 65

According to Burns and Stalker,a(n)____ organization is typically found in ____ and ____ environments.

A)mechanistic; unstable; unpredictable
B)organic; stable; predictable
C)mechanistic; stable; unpredictable
D)mechanistic; unstable; predictable
E)organic; unstable; unpredictable

Question 66

Which of the following is NOT one of the characteristics of Weber's bureaucracy?

A)Distinct division of labor
B)Close personal relationships between supervisors and subordinates
C)Hiring and promotion based on technical expertise
D)Presence of rules to ensure uniform task performance
E)A hierarchy of positions with an attendant chain of command

Question 67

Carlotta,the owner of a small business,decides to promote Belle because of her knowledge and skills rather than Meera,who is her personal friend.Which characteristic of Weber's bureaucratic model is Carlotta using?

A)Hiring and promotion based on technical expertise
B)Rules to ensure uniform task performance
C)Distinct division of labor
D)Unity of command
E)A hierarchy of positions with an attendant chain of command

Question 68

Information that flows from R&D-design-manufacturing-sales is ____ interdependence.

A)pooled
B)total
C)reciprocal
D)sequential
E)content

Question 69

According to Lawrence and Lorsch,an organization that can be classified according to differentiation would have a ____ level of differentiation if it had many subunits and would have a ____ level of differentiation if it had few subunits.

A)low; low
B)low; high
C)high; low
D)high; high
E)None of these.

Question 70

Paul supervises a crew engaged in laying a pipeline from Dallas to Ponca City,Oklahoma.The crew is able to lay about a mile of pipe each day.Supplies of pipe are delivered by truck to various points along the pipeline route.When shipments of pipe are delayed,it results in a work stoppage for Paul's crew.What level of interdependence does this represent?

A)Pooled
B)Sequential
C)Continuous
D)Routine
E)Reciprocal

Question 71

The technology that is most associated with products made to the customer's specifications is

A)large batch.
B)continuous process.
C)standardized.
D)unit.
E)mass production.

Question 72

At BMW the marketing department helps develop sales forecast for the operations managers,who give availability information to dealerships.When dealerships have a specific order,they send it to operations.What level of interdependence does this example represent?

A)Sequential
B)Inverse
C)Pooled
D)Reciprocal
E)Mutual

Question 73

In schools math,English,science and social studies departments operate separately.Student test scores in each area are gathered to evaluate the effectiveness of the school.What level of interdependence does this represent?

A)Pooled
B)Complex
C)Reciprocal
D)Sequential
E)Multiple

Question 74

Clifton likes his co-worker,Matthew,but when Matthew violates company policy,Clifton reports him to their boss.Clifton is using which characteristic of Weber's bureaucratic model?

A)Business conducted in an impersonal fashion
B)A hierarchy of positions with an attendant chain of command
C)Hiring and promotion based on technical expertise
D)Distinct division of labor
E)Rules to ensure uniform task performance

Question 75

Proceeding from the least complex to the most complex level,Woodward's classification scheme would flow from

A)large-batch to continuous-process.
B)mass-production to unit.
C)unit to continuous-process.
D)continuous-process to large-batch.
E)large-batch to unit.

Question 76

According to Woodward's findings relative to technology and organization design,the most successful mass production firms adopt a(n)

A)free-form design.
B)continuous process design.
C)organic structure.
D)matrix structure.
E)bureaucratic structure.

Question 77

According to Woodward,which of the following is true about the relationship between organization design and core technology?

A)Organizations with small-batch core technologies tend to be less rigid and formal.
B)Organizations with continuous-process core technologies tend to be less rigid and formal.
C)Organizations with large-batch core technologies tend to be more rigid and formal.
D)All of these.
E)None of these.

Question 78

When Kellogg's makes cereal and cereal bars,it uses ____ technology.

A)job rotation
B)mass-production
C)unit
D)continuous-process
E)large-batch

Question 79

The New York Department of Transportation operates in a fairly stable environment and has no domestic competitors; Burns and Stalker would agree that the ____ design would be best for the DOT.

A)organic
B)continuous-process
C)large-batch
D)mechanistic
E)unit

Question 80

During episodes of Extreme Makeover,Home Edition,designers talk with builders about each family's needs,the builders and designers create the house,and together they furnish it for the family.This is an example of

A)pooled interdependence.
B)reciprocal interdependence.
C)job rotation.
D)sequential interdependence.
E)job enlargement.