Question 1

The term organization structure and design refers to the overall set of elements that can be used to configure an organization.

Accepted Answer

The statement is true. Organization structure and design encompass the different components that can be employed to shape an organization, including hierarchical levels, job roles and responsibilities, decision-making processes, communication channels, and coordination mechanisms.

Question 2

The two components of chain of command are "unity of command" and "scalar principle."

Accepted Answer

Unity of command means that employees should have only one direct supervisor who they report to, while the scalar principle states that there should be a clear hierarchy of authority in the organization. These two principles work together to create a clear chain of command.

Question 3

An advantage of job specialization is that replacing someone who had a highly specialized job is relatively inexpensive.

Accepted Answer

True

Question 4

Dell sells desk tops,laptops,and accessories.This is an example of the use of customer departmentalization.

Accepted Answer

This is an example of product departmentalization, where the company is organized based on the different types of products it sells.

Question 5

If Joe works as a welder today,a drill press operator tomorrow,a lathe operator on the third day,and is back to welding again on the fourth day,his supervisor is using job specialization.

Accepted Answer

Job specialization refers to the process of dividing tasks into specific jobs and assigning them to different workers who become experts in performing those specific tasks. However, in the scenario given, Joe is being assigned different tasks on different days, indicating a lack of job specialization.

Question 6

A task force may be created when the need for coordination is acute.

Accepted Answer

A task force is formed when there is a need for coordination in a specific situation or issue. It brings together individuals from different departments or disciplines to work together towards a common goal.

Question 7

The more widely defined a job is,the easier it is to develop specialized equipment to assist with that job.

Accepted Answer

A more widely defined job typically involves a broader range of tasks, making it more challenging to develop specialized equipment tailored to assist with specific aspects of the job.

Question 8

Bureaucracies help prevent the use of favoritism.

Accepted Answer

Bureaucracies operate on strict rules and regulations, which are supposed to be followed uniformly. This helps prevent the use of favoritism in decision-making, ensuring equal treatment for all.

Question 9

Broad spans of management lead to tall organizations.

Accepted Answer

Broad spans of management lead to flat organizations, as they involve fewer hierarchical levels and more direct reports per manager.

Question 10

Task identity is the extent to which the worker knows how well the job is being performed.

Accepted Answer

Task identity refers to the degree to which a job requires completion of a whole and identifiable piece of work, not how well the job is being performed.

Question 11

The power that has been recognized by the organization is called delegation.

Accepted Answer

Delegation refers to the process of assigning responsibility and authority to someone else to carry out specific activities. Recognition of power within an organization is not the same as delegation.

Question 12

Jane works in a fast-food establishment.Her job is to cook the french fries.She has a high degree of job specialization.

Accepted Answer

Jane's job is highly specialized as she is only responsible for cooking the french fries.

Question 13

Bill works at a fast-food establishment.He spends an hour taking orders,an hour cooking meat,an hour at the drive thru,and an hour cleaning up.Bill has job enlargement.

Accepted Answer

Job enlargement involves expanding the scope of a job by adding more tasks at the same level of responsibility, while Bill's job involves different tasks at different levels of responsibility.

Question 14

An alternative to job specialization that gives workers more responsibility for and control over their jobs is the job characteristics approach.

Accepted Answer

The answer of An alternative to job specialization that gives...

Question 15

Wankyo requires each of his subordinates to get his approval before making any final decisions.Wankyo's work group is highly centralized.

Accepted Answer

Wankyo's requirement for his subordinates to get his approval indicates a high degree of centralization in decision-making within the work group.

Question 16

When the output from one unit becomes the input for another and vice versa the units have pooled interdependence.

Accepted Answer

Pooled interdependence refers to units operating independently but contributing to a common goal, not exchanging outputs as inputs.

Question 17

An advantage of the bureaucratic model is it's rigidity.

Accepted Answer

The rigidity of the bureaucratic model is often seen as a disadvantage, as it can lead to slow decision-making and difficulty adapting to changing circumstances.

Question 18

One of Weber's bureaucratic guidelines is that managers should eliminate social distance.

Accepted Answer

Weber's bureaucratic guidelines state that managers should maintain a professional distance or "formal authority" rather than eliminating social distance. This means that personal relationships and emotions should not influence decision-making within the organization.

Question 19

Work teams are an alternative to job specialization that allows groups to design the work system.

Accepted Answer

Work teams are designed to allow groups of employees to work together, share resources and knowledge to complete a specific task, and design and improve work systems. This allows for greater flexibility and adaptability in the workplace, which is not possible with job specialization.

Question 20

Canine Companions for Independence trains service dogs for people with special needs.CCI has four regional headquarters.It uses product departmentalization.

Accepted Answer

Canine Companions for Independence uses geographic departmentalization, not product departmentalization, as it organizes its operations based on regional headquarters.

Quiz 6: Organization Structure and Design