Question 1

Automation is a type of operational technology that is used only in manufacturing organizations.

Accepted Answer

Automation is not limited to manufacturing organizations. It can be used in various industries such as healthcare, finance, and transportation.

Question 2

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs.

Accepted Answer

Just-in-time inventory systems rely on having multiple suppliers for inputs to ensure a constant flow of inventory. Relying on just one supplier could cause disruptions in the supply chain and lead to inventory shortages.

Question 3

Habitat for Humanity builds single-family homes.It uses a cellular layout.

Accepted Answer

Habitat for Humanity typically uses a project-based layout, not a cellular layout, as it involves constructing homes at various locations rather than a repetitive manufacturing process.

Question 4

Operations management is a function exclusive to the manufacturing sector of the economy.

Accepted Answer

Operations management is not exclusive to the manufacturing sector, it is applicable to service industries as well. Operations management deals with the design, execution, and control of business processes to produce goods or services to meet customer needs.

Question 5

Waiters at Molte Bene record orders on their cell phones.This is an example of increasing technology in the service sector.

Accepted Answer

The fact that waiters at Molte Bene are recording orders on their cell phones indicates the increasing use of technology in the service sector.

Question 6

Work-in-process inventories are made up of partially completed products that need further processing.

Accepted Answer

Work-in-process inventories are intermediate inventories that consist of partially completed products that have not yet reached the final stage of production. These products require further processing before they can be completed and sold to customers.

Question 7

The controller is responsible for buying the materials needed to create products or services.

Accepted Answer

The controller is responsible for managing and tracking a company's financial activities, but purchasing materials is usually the responsibility of the procurement manager or purchasing department.

Question 8

The problems,challenges,and opportunities faced by operations managers revolve around the acquisition and utilization of resources for conversion.

Accepted Answer

Operations managers are responsible for managing resources, such as materials, equipment, and labor, in order to convert them into goods and services. They face challenges in acquiring these resources and using them efficiently to achieve organizational goals. Therefore, the statement is true.

Question 9

Quality is both an absolute and a relative concept.

Accepted Answer

Quality can be measured objectively based on certain standards or criteria, making it absolute. However, quality can also be judged in comparison to other similar products or services, making it relative.

Question 10

The cellular layout is a relatively new approach to facilities design.

Accepted Answer

The cellular layout approach to facilities design emerged in the 1990s as a response to the need for flexibility and customization in manufacturing processes.

Question 11

Only the service sector of the economy has organizations with customer service departments.

Accepted Answer

While the service sector is more likely to have customer service departments, some organizations in other sectors, such as retail and manufacturing, also have customer service departments.

Question 12

When operations management is coordinated with other functions,a type of control activity can be created.

Accepted Answer

Coordination between operations management and other functions, such as finance, marketing, and human resources, can create a type of control activity that ensures efficiency and effectiveness in the overall functioning of the organization. This coordination helps in aligning the activities of different functions towards the common goal of the organization and facilitates the sharing of information and resources, which ultimately leads to better control over operations.

Question 13

More jobs have been created due to increased use of automation than have been lost.

Accepted Answer

While automation has eliminated some jobs, it has also created new ones in fields like software engineering, data analysis, and robotics. Additionally, automation can increase productivity, which can lead to business growth and the need for more workers to fill new positions. However, it is important to note that the rate of job creation and job loss due to automation varies by industry and will likely continue to change as technology advances.

Question 14

When you visit a financial planner,you provide her with income,expense,and goal information.She then turns that information into a financial plan with a budget,investment plan,and insurance plan.She is practicing operations management.

Accepted Answer

The answer of When you visit a financial planner,you provide...

Question 15

At Applebee's restaurant the prepared food waiting to be served to customers is part of the work-in-process inventory for Applebee's.

Accepted Answer

Work-in-process inventory refers to goods that are in the process of being manufactured or prepared but are not yet completed or sold. In the case of a restaurant, any food that has been prepared but not yet served to customers would be considered work-in-process inventory. Therefore, the statement is true and the answer is A.

Question 16

During the decline of the manufacturing sector,a tremendous growth in the service sector kept the US economy form declining at the same rate.

Accepted Answer

As the manufacturing sector declined, the service sector experienced significant growth, which helped to prevent a more substantial economic decline.

Question 17

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design.

Accepted Answer

Sue's task involves developing a system for automating the movement of work-in-process using robots, which is more related to robotics and automation rather than computer-aided design (CAD), which typically involves creating detailed 2D or 3D models of physical objects.

Question 18

Operations is not an important functional concern for organizations because efficient and effective management of operations undermines quality.

Accepted Answer

This statement is false. Operations is a highly important functional concern for organizations as it involves managing the processes and resources that produce goods and services. Efficient and effective operational management can lead to improved quality, productivity, and profitability for the organization.

Question 19

Procurement can be defined as the process of managing operations control,resource acquisition and purchasing,and inventory so as to improve overall efficiency and effectiveness.

Accepted Answer

Procurement specifically refers to the process of acquiring goods and services, while operations control and inventory management are broader aspects of supply chain management.

Question 20

Quality and productivity have become major determinants of business success or failure today and are central issues in managing organizations.

Accepted Answer

Quality and productivity are important factors in today's business environment and can greatly affect an organization's success or failure. Managing these factors effectively is crucial for achieving long-term success.

Quiz 15: Managing Operations, quality, and Productivity