Question 1

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris.It offers all-business-class service.The price of its flights are half that of major airline,business class fares.The price is an example of

Accepted Answer

The price of OpenSkies flights being half that of major airline business class fares relates to its perceived quality. The lower price could be perceived as lower quality compared to other major airlines, but OpenSkies' business model is to provide affordable luxury through an all-business-class service. Therefore, the price is an example of perceived quality.

Question 2

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

Accepted Answer

This is an example of acceptance sampling since a certain percentage of finished products are being randomly selected and inspected to determine whether the products comply with the quality standards.

Question 3

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past.This is an example of

Accepted Answer

This is an example of benchmarking, where an organization learns from the practices and processes of another company in order to improve their own operations.

Question 4

Dominoes tossed out its old pizza recipe and openly mocked itself in advertisements,admitting that the old formula tasted like cardboard.Which dimension of quality was Dominoes attempting to change?

Accepted Answer

Dominoes was focusing on improving the taste and overall sensory experience of their pizza, which falls under the dimension of aesthetics in quality.

Question 5

According to the text,the major problem associated with total factor productivity is that

Accepted Answer

The text states that all the ingredients used to measure total factor productivity must be expressed in the same terms, which is a major problem associated with this concept. This requirement makes the data collection process more complicated and may not be possible in some situations. The other answer choices are not mentioned as major problems associated with total factor productivity in the text.

Question 6

The Federal Communications Commission has a list of words broadcasters cannot say on the air.This is a dimension of quality known as

Accepted Answer

The FCC's list of prohibited words relates to conformance, or the extent to which the broadcaster adheres to regulatory standards. This is not directly related to features, reliability, durability, or serviceability.

Question 7

The type of statistical quality control that involves testing products as they are being made is known as

Accepted Answer

In-process sampling involves testing products as they are being made to ensure that they are meeting quality standards. Total factor sampling, acceptance sampling, and conformance sampling are different types of sampling techniques used in statistical quality control, but they do not specifically involve testing during the manufacturing process.

Question 8

A decentralized organization will excel at which guideline for increasing speed?

Accepted Answer

Decentralized organizations typically have fewer layers of management, which reduces the number of approvals needed and allows for quicker decision-making and action.

Question 9

Which of the following is classified as a partial productivity ratio?

Accepted Answer

A partial productivity ratio measures the productivity of only one of the factors of production used in a production process, such as labor or energy. Therefore, only the labor productivity ratio and energy productivity ratio are classified as partial productivity ratios. The total factor productivity ratio, on the other hand, measures the productivity of all factors of production used in a production process, and is classified as a total productivity ratio.

Question 10

At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for adherence to more than 12 quality standards.This is an example of

Accepted Answer

Acceptance sampling is a statistical quality control method used to evaluate a sample of products or services against predetermined standards. In this case, the quality control people are sampling 15% of the finished products to check whether they adhere to more than 12 quality standards. This is an example of acceptance sampling because the sample is being evaluated against predetermined quality standards. The other options, such as outsourcing, in-process sampling, and ISO 9000, are not applicable in this case as they do not describe the specific quality control method being used.

Question 11

Chefs at top restaurants go to local produce farmers to get first choice vegetables and fruits.This example focuses on which component of the total quality management strategy?

Accepted Answer

The example highlights the importance of sourcing high-quality materials (vegetables and fruits) as a component of total quality management.

Question 12

Which of the following factors is NOT included in the formula for computing total factor productivity?

Accepted Answer

The formula for computing total factor productivity includes labor, capital, materials, and energy, but does not include inflation.

Question 13

All of the following are basic components of a total quality management (TQM)strategy EXCEPT

Accepted Answer

Technology and materials are not typically considered basic components of a TQM strategy, which focuses more on employee involvement, strategic commitment, and continuous improvement processes.

Question 14

Almost 20,000 UPS employees are now equipped with ring scanners¾small electronic devices worn on their index fingers and wired to a small computer on their wrists.When a UPS employee holds a package,the ring shoots a pattern of photons on the package.Within moments,its location is updated at the UPS Web site.This use of an operations improvement allows UPS to

Accepted Answer

The use of ring scanners by almost 20,000 UPS employees helps to improve the productivity of their operations by providing an efficient and accurate way of tracking packages. This allows UPS to handle more packages in less time and with fewer errors, which ultimately leads to increased productivity.

Question 15

A bureaucratic organization will excel at which guideline for increasing speed?

Accepted Answer

Bureaucratic organizations are typically structured and process-oriented, making them well-suited to developing and adhering to schedules to increase speed.

Question 16

Al Lovata,CEO of Be Our Guest Inc.rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn.Be Our Guest used

Accepted Answer

Be Our Guest Inc. rented a CFO from Milestone Advisors LLC, which indicates the use of outsourcing. Outsourcing is a common cost-cutting strategy where companies hire external experts or agencies to perform certain business functions or services rather than keeping them in-house.

Question 17

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours.This is a measure of ____ productivity.

Accepted Answer

The efficiency index calculated for each consultant is a measure of individual productivity. It specifically measures how efficiently each consultant is using their time to complete billable work.

Question 18

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Accepted Answer

The answer of Wal-Mart replaced some checkout lanes with self-checkout.Customers...

Question 19

____ consists of a set of mathematical and / or statistical methods and procedures for measuring and adjusting quality levels.

Accepted Answer

Statistical quality control is a set of methods and procedures that involves the use of statistical techniques to measure and adjust quality levels. Through statistical analysis, it allows an understanding of how much variability is present in a process and helps to identify areas of improvement.

Question 20

The techniques chefs use to transform ingredients into meals is the TQM dimension

Accepted Answer

The techniques chefs use to transform ingredients into meals are the methods they use, which involve the different steps and processes to prepare and cook the ingredients to create a meal. This falls under the TQM dimension of methods.

Quiz 15: Managing Operations, quality, and Productivity