Deck 2: Healthcare HR Competencies, Structures, and Quality Standards

Question 1

Which of the following is a certification program designed for HR specialists?

A) Certified Compensation Professionals (CCP)
B) Certified Safety Professional (CSP)
C) Certified Performance Technologist (CPT)
D) All of the above

Answer 1

All of the above

Question 2

Which industry has the highest median cost of HR expenditures per employees?

A) Information services, telecommunications, and data processing
B) Healthcare
C) Government
D) None of the above

Answer 2

Information services, telecommunications, and data processing

Question 3

Competence includes __________.

A) A list of skills
B) An employee's attitude
C) Neither A nor B
D) Both A and B

Answer 3

Both A and B

Question 4

Core competencies for the HR Manager include __________.

A) Ability to focus on the present
B) Ability to work in isolation
C) Emotional intelligence
D) Report analysis skills

Question 5

Today's healthcare HR professional must possess __________.

A) Business knowledge
B) Various behavioral competencies
C) Appropriate education
D) All of the above

Question 6

HR professionals typically __________.

A) Work a 40-hour work week
B) Have a great deal of organizational power
C) Get their position through internal promotion
D) Have difficulty finding certified continuing education programs

Question 7

Which industry has the lowest ratio of HR staff per 100 employees?

A) Information services, telecommunications, and data processing
B) Healthcare
C) Government
D) None of the above

Question 8

When HR leaders report directly to the CEO,what is an intended consequence?

A) The HR leader is further removed from the line level employees.
B) The HR leader will typically earn higher compensation.
C) HR will participate in broader organizational decision making.
D) All of the above.

Question 9

HR ratios and measurements are only useful when compared to other data. Comparison methodology includes __________.

A) internal data only
B) external data only
C) both internal and external data
D) external data when compared only to the same industry segment

Question 10

Intrapersonal and interpersonal skills such as self-regulation,social skills,and self-motivation are all examples of __________.

A) behavioral competencies
B) emotional intelligence
C) technical competencies
D) functional intelligence

Question 11

As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.

A) Chair internal committees
B) Conduct employee satisfaction surveys
C) Consider the promotional opportunities for their department
D) Provide quantitative measures of their productivity

Question 12

Which of the following is a common Human Resource ratio and measure for assessment?

A) Total compensations costs to total revenue
B) Average time to fill openings
C) Absenteeism rates
D) All of the above

Question 13

A requirement for the Professional in Human Resources (PHR)designation is __________.

A) 8 years of professional HR experience
B) A graduate degree
C) 5 years of management experience
D) Passage of a comprehensive examination

Question 14

An effective HR leader must __________.

A) Have a graduate degree
B) Be an aggressive negotiator
C) Possess self-awareness
D) All of the above

Question 15

Often times,organizations will achieve JCAHO accreditation but will be given recommendations in certain areas to undertake improvement. These recommendations are referred to as __________.

A) Borderline Performance Issues
B) Improvement Areas
C) Type 1s
D) JCAHO Target Areas

Question 16

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for all industries is __________.

A) 1:100
B) 1:200
C) 1:300
D) 1:400

Question 17

Two useful ways to measure HR are to look at __________.

A) Staffing ratios and training budget, relative to competitors
B) Staffing ratios and total budget expenditure, relative to other industries
C) Training budget as a subset of total budget
D) Number of salaried versus hourly employees

Question 18

The level and type of HR function that exists in the various healthcare sites is most significantly influenced by __________.

A) The geographic location of the organization
B) The size and type of the organization
C) The experience of the CEO
D) The experience of the HR professional

Question 19

The Bureau of National Affairs regularly surveys __________.

A) Customer satisfaction
B) CEO compensation levels
C) HR activities, budget and staffing
D) Political positions on key topics

Question 20

Sources of evidence for JCAHO's HR standards include __________.

A) Organizational and departmental policies and procedures
B) Staff compensation reports
C) Records on recruitment efforts
D) All of the above

Question 21

Organizations have identified __________ as the primary reason for sentinel events.

A) insufficient employee staffing
B) insufficient orientation and training
C) employee competency and credentialing issues
D) none of the above

Question 22

It is not necessary to determine the credentials of individuals who are not employees of the organization,for example,contracted individuals and those who utilize the facility to provide care to their patients.

Question 23

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for healthcare is 1:100.

Question 24

Placement of healthcare HR departments varies widely in healthcare organizations.

Question 25

List the HR Management credentials and name the administrator of the most well-known certification program.
The Professional in Human Resources (PHR)and Senior Professional in Human Resources (SPHR)designations are administered by the Human Resource Certification Institute (HRCI),which is affiliated with the Society for Human Resources Management (SHRM).

Question 26

Emotional intelligence is considered a core competency for HR Managers.

Question 27

The healthcare HR leader has which of the following responsibilities with regard to JCAHO?

A) Training staff
B) Providing adequate numbers of competent staff
C) Defining staff qualifications and performance expectations
D) All of the above

Question 28

An organization will not achieve JCAHO accreditation if it is required to make improvements.

Question 29

The most well-known certification program for HR generalists is administered by the Human Resource Certification Institute (HRCI).

Question 30

Describe at least 3 of the processes used to ensure that consumers of healthcare in the U.S.receive their care from a provider who is competent and safe.
-Governmental oversight through the Medicare reimbursement program.
-Local,county,and state health department oversight.
-Independent agencies who supply quality review information on health insurance plans and their preferred providers.
-Quality review organizations that perform comprehensive standard-based assessments of their subscribing members.

Question 31

Departmental policies and procedures are examples of JCAHO's evidence of performance for HR standards.

Question 32

List at least 5 key competencies of an HR professional
-Strategic contribution
-Personal credibility
-HR delivery
-Business knowledge
-HR technology
-Self-awareness
-Social skills
-Social awareness
-Self-regulation
-Self-motivation

Question 33

One of the behavior competencies required in order to be an effective HR professional is risk adversity.

Question 34

HR standards are not the exclusive domain of the HR professionals in healthcare organizations.

Question 35

The dominant quality review organization for healthcare in the U.S.is the Joint Commission on Accreditation of Healthcare Organizations.

Question 36

According to the Bureau of National Affairs,healthcare has the highest median ratio of HR staff to 100 employees.

Question 37

JCAHO holds HR professionals as ultimate responsibility for the HR standards in an organization.

Question 38

HR metrics are specific measure tied to HR performance indicators.

Question 39

A sentinel event is one in which an unexpected occurrence involving death or serious injury could occur.

Question 40

Sole practitioner physicians are not yet feeling the pressure from healthcare plans to disclose outcome or patient satisfaction information.

Question 41

Describe the four broad processes used to achieve the goals of the HR function as stated by the JCAHO.
-Planning - Defines the qualifications,competencies,and staffing necessary to fulfill the provider's mission.
-Providing competent staff - The staff includes both employees of the organization and those contracted to provide service or care. Applicants' credentials must be assessed and confirmed prior to employment or service delivery.
-Assessing,maintaining,and improving staff competence - This includes ongoing periodic competence assessment and performance evaluation of staff to ensure the continuing ability of staff to perform.
-Promoting self-development and learning - Leaders encourage self-development and continued learning.