Question 1

Which of the following is a certification program designed for HR specialists?

Accepted Answer

D

Question 2

Which industry has the highest median cost of HR expenditures per employees?

Accepted Answer

The Information services, telecommunications, and data processing industry often has the highest median cost of HR expenditures per employee due to the high demand for skilled labor, the competitive market for talent, and the significant investment in employee development and technology infrastructure.

Question 3

Competence includes __________.

Accepted Answer

Competence includes both a list of skills and an employee's attitude. Skills are important for an employee to effectively perform their job duties, but attitude is also crucial as it can impact collaboration, communication, and overall work environment.

Question 4

Core competencies for the HR Manager include __________.

Accepted Answer

Emotional intelligence is a crucial competency for HR managers as they are responsible for managing and working with diverse groups of people, including employees, managers, and executives. They should have the ability to empathize with others, manage conflicts, and build relationships. The other options listed are not specific to the role of an HR manager and may not be considered essential competencies.

Question 5

Today's healthcare HR professional must possess __________.

Accepted Answer

Today's healthcare HR professional must possess business knowledge to understand the financial aspects of healthcare, various behavioral competencies to manage and lead a diverse workforce, and appropriate education or knowledge of healthcare laws and regulations. Therefore, all of the above options are correct.

Question 6

HR professionals typically __________.

Accepted Answer

The answer of HR professionals typically __________.
...

Question 7

Which industry has the lowest ratio of HR staff per 100 employees?

Accepted Answer

The answer of Which industry has the lowest ratio of...

Question 8

When HR leaders report directly to the CEO,what is an intended consequence?

Accepted Answer

When HR leaders report directly to the CEO, it typically indicates that HR has a more strategic role in the organization and participates in broader organizational decision-making, rather than being solely focused on employee relations. While the HR leader may earn higher compensation, this is not necessarily an intended consequence, and it does not necessarily mean they are further removed from line-level employees, as that would depend on the specific organization's structure and culture.

Question 9

HR ratios and measurements are only useful when compared to other data. Comparison methodology includes __________.

Accepted Answer

HR ratios and measurements can give more context and meaning when compared to both internal and external data. It's important to compare the data to internal benchmarks to assess company progress and identify areas for improvement. Additionally, external comparisons with industry averages or competitors can provide insight into the market and help identify areas for improvement as well.

Question 10

Intrapersonal and interpersonal skills such as self-regulation,social skills,and self-motivation are all examples of __________.

Accepted Answer

Intrapersonal and interpersonal skills refer to emotional intelligence, which involves the ability to understand and manage one's own emotions and effectively navigate social situations. Therefore, option B is the correct choice. Option A refers to specific abilities related to job performance, while option C pertains to technical knowledge and expertise. Option D is not a recognized term in the context of psychological competencies.

Question 11

As healthcare HR departments take steps to demonstrate their organizational importance,they must __________.

Accepted Answer

Providing quantitative measures of productivity is the best choice for healthcare HR departments to demonstrate their organizational importance. This shows the impact they have on the organization and can justify their value to upper management. Conducting employee satisfaction surveys can also be useful in demonstrating the impact HR has on the workforce, but providing quantitative measures of productivity is more tangible and impactful. Chairing internal committees and considering promotional opportunities are important tasks but do not necessarily demonstrate organizational importance.

Question 12

Which of the following is a common Human Resource ratio and measure for assessment?

Accepted Answer

The answer of Which of the following is a common...

Question 13

A requirement for the Professional in Human Resources (PHR)designation is __________.

Accepted Answer

The requirement for the Professional in Human Resources (PHR) designation is the passage of a comprehensive examination. While HR experience and management experience may be beneficial, they are not specific requirements for obtaining the PHR certification. Similarly, a graduate degree may be helpful but it is not a requirement for the PHR designation.

Question 14

An effective HR leader must __________.

Accepted Answer

Possessing self-awareness is the most important characteristic for an effective HR leader as it allows them to understand their own strengths and weaknesses and to lead with empathy and effective communication. While a graduate degree and negotiation skills can be beneficial, they are not essential for success in HR leadership.

Question 15

Often times,organizations will achieve JCAHO accreditation but will be given recommendations in certain areas to undertake improvement. These recommendations are referred to as __________.

Accepted Answer

Type 1s are specific recommendations given by JCAHO (Joint Commission on Accreditation of Healthcare Organizations) for areas that need improvement after an accreditation survey.

Question 16

According to the Bureau of National Affairs,the median ratio of HR department staff to total headcount for all industries is __________.

Accepted Answer

The median ratio of HR department staff to total headcount for all industries is typically 1:100, meaning there is one HR staff member for every 100 employees.

Question 17

Two useful ways to measure HR are to look at __________.

Accepted Answer

The answer of Two useful ways to measure HR are...

Question 18

The level and type of HR function that exists in the various healthcare sites is most significantly influenced by __________.

Accepted Answer

The size and type of the organization most significantly influence the level and type of HR function that exists in healthcare sites. Larger organizations may have a more complex HR function with specialized roles while smaller organizations may have a more generalized HR function. The type of organization, such as hospitals or clinics, may also affect the HR function. Factors such as geographic location, CEO experience, and HR professional experience may have some influence, but are not as significant as the size and type of the organization.

Question 19

The Bureau of National Affairs regularly surveys __________.

Accepted Answer

The Bureau of National Affairs regularly surveys HR activities, budget and staffing.

Question 20

Sources of evidence for JCAHO's HR standards include __________.

Accepted Answer

The answer of Sources of evidence for JCAHO's HR standards...

Quiz 2: Healthcare HR Competencies, Structures, and Quality Standards