Deck 3: History, Globalization, and Values-Based Leadership

Question 1

Centralization refers to decision-making by:

A)Management
B)Employee
C)Management and employee
D)Team of managers

Answer 1

A

Question 2

Frederick Taylor is most famous for:

A)Standardization of work
B)Time studies
C)Productivity reports
D)Motion studies

Answer 2

B

Question 3

Gilbreth photographed the motion of workers to improve productivity in performing a job.

Answer 3

True

Question 4

Esprit de Corps across the organization builds culture and efficiency.

Question 5

Fayol,Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.

Question 6

The Gilbreths are most famous for:

A)Standardization of work
B)Times studies
C)Productivity reports
D)Time and motion studies

Question 7

The scientific approach to management is sometimes referred to as:

A)Principles of management
B)Productivity management
C)Taylorism
D)Time studies approach

Question 8

Taylor's work is especially important to a service-based economy.

Question 9

Global trends affect both the style and the substance of management.

Question 10

According to Fayol,orderliness refers to:

A)The environment
B)Policies and the environment
C)Materials and environment
D)Environment,materials and policies

Question 11

Over time,the principles of Taylorism tended to dehumanize workers.

Question 12

As we moved from a manufacturing society to a service-based one,the kind of analysis to devise efficient motion and tools became more relevant.

Question 13

Hierarchy in an organization is necessary for:

A)Unity of command
B)Centralization
C)Decentralization
D)Communication

Question 14

Tom Peters referred to "master paradox" as:

A)Developing a level of comfort with complexity and ambiguity
B)Bias for action
C)Stick to the knitting
D)Hands on value driven

Question 15

Early views of management were heavily oriented toward efficiency,at the expense of attention to the manager-as-leader.

Question 16

As a leader,you are a __________ in the organization,setting the tone not just for what gets done but how it gets done.

Question 17

Frederick Taylor formalized the principles of management in his 1911 book.

Question 18

"The interests of one person should never take precedence over what is best for the company as a whole" is an explanation of which of Fayol's principles of management:

A)Unity of command
B)Unity of direction
C)Subordination of individual interest
D)Discipline

Question 19

According to Fayol,organizations do best when tenure is:

A)Low
B)High
C)Controlled
D)Managed

Question 20

Motion studies would not be conducive to which of the following jobs:

A)Brick laying
B)Computer programming
C)Personal tasks
D)Typing

Question 21

According to Fayol,bosses must treat employees well,with a combination of ___________ and ____________.

Question 22

An employee should receive orders only from one boss to avoid conflicting instructions is an explanation of Fayol's principle of ______________.

Question 23

According to Fayol,_____________ refers to the environment and materials as well as to the policies and rules of an organization.

Question 24

According to Fayol,good _____________ is the result of effective leadership;workers must understand the rules and management should use penalties judiciously if workers violate the rules.

Question 25

Fayol,Taylor,and the Gilbreths all addressed the issues of ____________ improvement and ensuring a smooth-running organization.

Question 26

______________,from the Principles of Management developed by Fayol,explains that by specializing in a limited set of activities,workers become more efficient and increase their output.

Question 27

____________ according to Fayol means that harmony and team spirit across the organization builds morale and unity.

Question 28

According to Fayol,managers must have the _____________ to issue commands,and the ____________ to ensure that the work gets done.

Question 29

"Workers must be fairly paid for their services" is called the _____________ principle from Fayol.

Question 30

The line of authority is the _____________ from top management to lowest ranks.

Question 31

____________ was the first scholar to write about how to manage knowledge workers.

Question 32

The most influential of the early principles of management were developed by ______________.

Question 33

_______________ pioneered a new theory of leadership that addressed the need for leaders to have vision and to communicate that vision.

Question 34

Frank Gilbreth was interested in standardization of work to improve _________________.

Question 35

_____________ a contemporary of Fayol's,formalized the principles of scientific management in the early 1900s.

Question 36

_______________ wrote the book Passion for Excellence,which placed further emphasis on leadership,innovation,and valuing people.

Question 37

Many companies that are not virtual use the principles of a virtual organization as:

A)A way to structure their ideas
B)A way to structure the work of distributed teams
C)A way to develop teams
D)A way to develop new projects

Question 38

Tom Peters urged organizational leaders to celebrate and recognize employees for their _______________.

Question 39

Explain time studies.Taylor is most famous for time studies,in which he used a stopwatch to time how long it took a worker to perform a task,such as shoveling coal.Then he experimented with different ways to do the tasks to save time.Sometimes the improvement came from better tools.Medium;Knowledge

Question 40

_____________ believed that whether a company should centralize or decentralize its decision-making depended on the company's situation and the quality of its workers.

Question 41

Who was Peter Drucker?

Question 42

Companies use social networking systems internally to help their employees identify new ideas.

Question 43

The company that relies on computer and telecommunications technologies instead of physical presence for communication between employees is a:

A)Learning organization
B)Social organization
C)Service organization
D)Virtual organization

Question 44

What is the difference in the early view and modern view of manager-as-leader?

Question 45

Who is Henri Fayol and what did he contribute to the field of management?

Question 46

What is the difference between "unity of command" and "unity of direction"? Unity of command is a principle that states that an employee should receive orders only from one boss to avoid conflicting instructions.Unity of direction states that each unit or group has only one boss and follows one plan so that work is coordinated.Hard;Comprehension

Question 47

How did Netflix use social networking principles to improve efficiency?

A)Netflix improved algorithms that match movie lovers to titles they enjoy
B)Netflix matched individual employees to customers
C)Netflix hired inventors from outside the company
D)Netflix offered rewards for the best ideas in improving efficiency

Question 48

How do Peters and Waterman describe the principle of Hands-On,Value-Driven?

Question 49

A way to test ideas in small steps is:

A)Experimentation
B)Learning from past experience
C)Learning from others
D)Transferring knowledge

Question 50

Wikis let people contribute to a project anytime.

Question 51

Explain time and motion studies.

Question 52

One-on-one communication in a virtual organization is preferable because it keeps everyone up to speed and promotes learning across the organization.

Question 53

Why did the work of Fayol,Taylor and the Gilbreths become less effective over time? The views of Fayol,Taylor and the Gilbreths presumed that managers were overseeing manual labor tasks.As work began to require less manual labor and more knowledge work,the principles became less effective.Medium;Application

Question 54

In a learning organization,sharing knowledge quickly throughout the organization is the way to make everyone a smart,contributing member.

Question 55

Just as companies are outsourcing specific jobs,so social movements can:

A)Hire outsourced employees
B)Outsource employees
C)Contract out projects
D)Contract out tasks like lobbying and fundraising

Question 56

The use of online social networking principles can open the door to outside collaborations.

Question 57

Some companies maintain a physical presence on Facebook because:

A)Everyone else does
B)It allows consumers to chime in about their passions
C)Their employees insist the organizations have a presence on Facebook
D)Their regular marketing needs are not met

Question 58

In the information age,what do social networks do best?

A)Share customers
B)Promote products
C)Allow employees to build relationships
D)Create secure sites for employees to collaborate on projects

Question 59

Virtual companies present special leadership challenges because:

A)Emails,wikis and web meetings require special technological know how
B)Employees are located in the same city but just not at one location
C)Communication is not the most important aspect of the organization
D)It's essential for leaders to keep people informed of what they are supposed to be doing and what other arms of the organization are doing.

Question 60

In the corporate world,social networks are starting points for corporate innovation:

A)Building relationships between managers and employees
B)Improving policies on sick leave and other benefits
C)Bringing limitless arrangements of individuals inspired by opportunities or tasks
D)Building diversity among the workforce

Question 61

What is social networking in the corporate world?

Question 62

Organizations and social movements alike are using wikis to help people find others with the skills and talents to solve pressing problems.

Question 63

Executives across the world believe that business has a responsibility to address issues like environmental concerns only so far as the law requires .

Question 64

The field of transportation and shipping has now required employees to know science and math.

Question 65

In a learning organization,sharing ____________ throughout the organization is the way to make everyone a smart,contributing member.

Question 66

What benefits do Wikis provide companies? Wikis pool the talent of experts as well as everyone from across the company and beyond it.Input from unanticipated people brings fresh ideas and unexpected connections.Wikis let people contribute to a project anytime.It's easy to see the evolution of an idea and new people can get up to speed quickly by seeing the history of the project.Co-creation of solutions eliminates the need to sell those solutions to get buy-ins.Hard;Comprehension

Question 67

Why do some companies maintain a physical presence on Facebook?

Question 68

The most famous wiki is _____________.

Question 69

In the corporate world,a social network is made up of individuals who share aan ______________ and other interests.

Question 70

How are companies applying online the social networking model?

Question 71

Why was Facebook started?

Question 72

A _________ is a way for many people to collaborate and contribute to an online document or discussion.

Question 73

By the end of 2008,60% of the world's population was using mobile phones.

Question 74

______________ is an organization skilled at creating,acquiring,and transferring knowledge,and at modifying its behavior to reflect new knowledge and insights.

Question 75

An organization where employees work remotely,sometimes within the same city,but more often across a country and across national borders is called an __________________.

Question 76

Many nations have signed the Kyoto Protocol on climate change and pledged to begin the long process of reducing greenhouse gas emissions.

Question 77

Why do virtual organizations present special leadership challenges? Virtual companies present special leadership challenges because it's essential for leaders to keep people informed of what they are supposed to be doing and what other arms of the organization are doing.Medium;Comprehension

Question 78

_____________ infers that a company must have a consistent method for solving problems,using data and statistical tools rather than assumptions.

Question 79

___________ refers to systems that allow members of a specific site to learn about other members' skills,talents,knowledge,or preferences.

Question 80

Leaders of social movements depend on ________ rather than _________ to motivate participants to action.