Question 1

Centralization refers to decision-making by:
A)Management
B)Employee
C)Management and employee
D)Team of managers

Accepted Answer

Centralization refers to decision-making by the top management of an organization, rather than by lower-level managers or employees. Therefore, choice A is the best answer.

Question 2

Frederick Taylor is most famous for:
A)Standardization of work
B)Time studies
C)Productivity reports
D)Motion studies

Accepted Answer

Frederick Taylor is most famous for his work on time studies, which involved breaking down tasks into smaller elements and determining the most efficient way to perform them. While he also contributed to the standardization of work and the development of productivity reports, his time studies were his most significant contribution to the field of management. Motion studies, while related, were primarily the work of Frank and Lillian Gilbreth.

Question 3

Gilbreth photographed the motion of workers to improve productivity in performing a job.

Accepted Answer

This statement is true. Frank and Lillian Gilbreth were pioneers in the field of industrial engineering and used motion study to identify ways to improve worker efficiency and productivity. They used photography and film to record the motions of workers and analyze them for potential improvements.

Question 4

Esprit de Corps across the organization builds culture and efficiency.

Accepted Answer

Esprit de Corps across the organization builds morale and unity.

Question 5

Fayol,Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.

Accepted Answer

Fayol,Taylor and the Gilbreths presumed that managers were overseeing manual labor tasks.

Question 6

The Gilbreths are most famous for:
A)Standardization of work
B)Times studies
C)Productivity reports
D)Time and motion studies

Accepted Answer

The Gilbreths are most famous for their work in time and motion studies, which involve breaking down tasks into their individual motions and optimizing them for efficiency. They also developed a number of principles for improving workplace productivity, but their most significant contribution was their approach to time and motion studies.

Question 7

The scientific approach to management is sometimes referred to as:
A)Principles of management
B)Productivity management
C)Taylorism
D)Time studies approach

Accepted Answer

The scientific approach to management is often referred to as Taylorism, named after its founder, Frederick Winslow Taylor. It is a management theory that emphasizes efficiency, standardization, and the use of scientific methods to improve productivity. Principles of management, productivity management, and time studies approach are related management concepts, but they do not specifically refer to the scientific approach to management as Taylorism does.

Question 8

Taylor's work is especially important to a service-based economy.

Accepted Answer

Taylor's work is not important to a service-based economy.

Question 9

Global trends affect both the style and the substance of management.

Accepted Answer

Global trends such as technological advancements, changes in workforce demographics, and shifts in consumer preferences can impact the way businesses are managed, including the style and substance of management.

Question 10

According to Fayol,orderliness refers to:
A)The environment
B)Policies and the environment
C)Materials and environment
D)Environment,materials and policies

Accepted Answer

According to Fayol, orderliness refers to the overall organization's environment, materials, and policies being neat, clean, and structured to optimize efficiency and effectiveness. Therefore, out of the given options, choice D, which includes all three elements, best represents Fayol's concept of orderliness.

Question 11

Over time,the principles of Taylorism tended to dehumanize workers.

Accepted Answer

The principles of Taylorism, also known as scientific management, focused on maximizing efficiency and productivity, often at the expense of worker autonomy and creativity. Tasks were broken down into smaller, simpler parts, and workers were expected to perform them repeatedly and quickly. This approach could lead to monotonous and repetitive work that dehumanized workers, treating them as mere cogs in the production process. As a result, worker morale could suffer, and their sense of purpose and fulfillment on the job could diminish.

Question 12

As we moved from a manufacturing society to a service-based one,the kind of analysis to devise efficient motion and tools became more relevant.

Accepted Answer

As we moved from a manufacturing society to a service-based one,the kind of analysis to devise efficient motion and tools became less relevant.

Question 13

Hierarchy in an organization is necessary for:
A)Unity of command
B)Centralization
C)Decentralization
D)Communication

Accepted Answer

Hierarchy in an organization ensures that each employee reports to a single supervisor, which promotes unity of command. This helps to avoid confusion, conflicts, and ensures that the employee knows who to report to and who is responsible for their performance.

Question 14

Tom Peters referred to "master paradox" as:
A)Developing a level of comfort with complexity and ambiguity
B)Bias for action
C)Stick to the knitting
D)Hands on value driven

Accepted Answer

The "master paradox" refers to the ability to balance seemingly contradictory qualities or skills, such as being comfortable with complexity and ambiguity while still taking action and delivering value. Option A best describes this concept. Options B, C, and D are not directly related to the "master paradox."

Question 15

Early views of management were heavily oriented toward efficiency,at the expense of attention to the manager-as-leader.

Accepted Answer

Early views of management, such as those espoused by Frederick Taylor, were focused on maximizing efficiency through scientific management techniques. Leadership and the role of the manager as a leader were not emphasized as strongly.

Question 16

As a leader,you are a __________ in the organization,setting the tone not just for what gets done but how it gets done.

Accepted Answer

The answer of As a leader,you are a __________ in...

Question 17

Frederick Taylor formalized the principles of management in his 1911 book.

Accepted Answer

Frederick Taylor formalized the principles of scientific management in his 1911 book.

Question 18

"The interests of one person should never take precedence over what is best for the company as a whole" is an explanation of which of Fayol's principles of management:
A)Unity of command
B)Unity of direction
C)Subordination of individual interest
D)Discipline

Accepted Answer

The statement directly refers to Fayol's principle of subordination of individual interest, which emphasizes that the interests of one employee should not be given priority over the interests of the organization as a whole.

Question 19

According to Fayol,organizations do best when tenure is:
A)Low
B)High
C)Controlled
D)Managed

Accepted Answer

Fayol believed that high tenure was beneficial for an organization because it allowed employees to gain experience and knowledge that could then be utilized to improve overall performance. High tenure also increases employee loyalty and decreases turnover, which can save the organization money and time.

Question 20

Motion studies would not be conducive to which of the following jobs:
A)Brick laying
B)Computer programming
C)Personal tasks
D)Typing

Accepted Answer

Motion studies are primarily used to analyze physical movements and tasks, such as brick laying, typing, and personal tasks. Since computer programming does not involve physical movements to the same extent, motion studies would not be particularly useful in this field.

Quiz 3: History, Globalization, and Values-Based Leadership

Centralization refers to decision-making by:

Frederick Taylor is most famous for:

Gilbreth photographed the motion of workers to improve productivity in performing a job.

Esprit de Corps across the organization builds culture and efficiency.

Fayol,Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.

The Gilbreths are most famous for:

The scientific approach to management is sometimes referred to as:

Taylor's work is especially important to a service-based economy.

Global trends affect both the style and the substance of management.

According to Fayol,orderliness refers to:

Over time,the principles of Taylorism tended to dehumanize workers.

As we moved from a manufacturing society to a service-based one,the kind of analysis to devise efficient motion and tools became more relevant.

Hierarchy in an organization is necessary for:

Tom Peters referred to "master paradox" as:

Early views of management were heavily oriented toward efficiency,at the expense of attention to the manager-as-leader.

As a leader,you are a __________ in the organization,setting the tone not just for what gets done but how it gets done.

Frederick Taylor formalized the principles of management in his 1911 book.

"The interests of one person should never take precedence over what is best for the company as a whole" is an explanation of which of Fayol's principles of management:

According to Fayol,organizations do best when tenure is:

Motion studies would not be conducive to which of the following jobs: