Deck 23: Hyper-Social Organisations and Knowledge Management

Question 1

Which of the following dynamic process activities involves determining what an individual cares about,and identifying the structure,goals,and dynamic of communities with which he wants to relate?

A)sense
B)measure
C)activate
D)engage

Answer 1

A

Question 2

What is knowledge management? How does it benefit an organisation?

Answer 2

Knowledge management (KM)is the process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital.
KM benefits organisations in two fundamental ways:
• Improve Process Quality
• Increase team strength

Question 3

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?

A)sense
B)measure
C)engage
D)activate

Answer 3

D

Question 4

Hyper-social organisations use social media in an organisation-centric manner.

Question 5

Organisations must engage with communities before identifying their goals and objectives.

Question 6

Which of the following dynamic process activities involves analysing the success of an organisation in terms of social capital?

A)activate
B)engage
C)sense
D)measure

Question 7

What are the characteristics of a hyper-social organisation?

Question 8

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

A)knowledge management
B)value engineering
C)knowledge engineering
D)earned value management

Question 9

One of the goals of knowledge management is to help employees solve problems.

Question 10

Which of the following dynamic process activities involves creating relationships with different communities?

A)engage
B)activate
C)sense
D)measure

Question 11

Knowledge management can improve the effectiveness and efficiency of a process.

Question 12

Which of the following is a disadvantage of expert systems?

A)They cannot be updated to meet the changes in technology.
B)It is difficult to introduce a new rule in the system.
C)They cannot consist of more than one if/else rule.
D)The system's knowledge is available only to high-skilled experts.

Question 13

Modern day customers want informed,useful interactions with product promoters.

Question 14

Hyper-social organisations and its executives no longer plan and control organisational messaging.

Question 15

Which of the following dynamic process activities involves publicising community successes?

A)story tell
B)engage
C)activate
D)sense

Question 16

The concepts and language of the hyper-social organisation model are marketing-oriented.

Question 17

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

A)Expert systems
B)Content management systems
C)Document management systems
D)Enterprise resource planning systems

Question 18

A hyper-social organisation has an established structured messaging process.

Question 19

Which of the following statements is true of the transition of channels to networks in a hyper-social organisation?

A)Social media limits the formation of communities based on common interests.
B)Hyper-social organisations use networks to transmit messages valued by recipients.
C)Networks transmit data,whereas channels transmit knowledge.
D)Organisations must engage with networks in consumer communities,to attract consumers.

Question 20

Which of the following is characteristic of a hyper-social organisation?

A)using social media in an old-style,organisation-centric manner
B)interacting with customers and partners in a more humane way
C)sending messages that attempt to manage,influence,and control customers and partners
D)pertaining marketing to employees and not customers

Question 21

What is the purpose of a rich directory?

Question 22

What are expert systems?

Question 23

The documents in content management systems exist in isolation from each other.

Question 24

What are the alternatives to content management applications?

Question 25

Which of the following is a challenge of content management?

A)The systems must maintain linkages among documents.
B)Content databases cannot hold large numbers of documents.
C)The document contents are nonperishable.
D)Documents exist in isolation from each other.

Question 26

Knowledge management has transitioned from authentic relationships to structured systems.

Question 27

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

A)Content management systems
B)Document management systems
C)Enterprise resource systems
D)Expert systems

Question 28

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Question 29

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

A)AltaVista
B)Yahoo
C)Bing
D)Google

Question 30

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organisational structure and expertise.

A)article directory
B)rich directory
C)external directory
D)web directory

Question 31

What are content management systems? Define any three challenges of content management.

Question 32

Which of the following statements is true of expert systems?

A)They are easy to maintain because of their rule-based nature.
B)Small changes in the rules can cause unexpected outcomes.
C)They require very few labour hours from both experts and designers.
D)The programs that process a set of rules are called expert systems codes.

Question 33

Expert systems came into existence long after the use of social media and the Internet.

Question 34

Expert systems are easy to maintain.

Question 35

The largest collection of documents ever assembled exists on the Internet,and the world's best-known document search engine is Google.

Question 36

Which of the following factors inhibit knowledge sharing in hyper-social organisations?

A)strong collaboration among employees
B)the extroversive nature of employees
C)employees' reluctance to exhibit their ignorance
D)strong endorsements to employees on sharing ideas

Question 37

Which of the following statements is true of the content management application alternatives?

A)In-house systems are far less expensive to maintain than off-the-shelf products.
B)Custom content management applications are economical to develop and maintain.
C)Off-the-shelf products have considerably less functionality than most in-house systems.
D)Operations develop an in-house system to track machine maintenance procedures.

Question 38

Custom content management applications are expensive to develop and maintain.

Question 39

The documents in content management systems are nonperishable.

Question 40

Rich directories are particularly useful in large organisations where people with particular expertise are unknown.