Question 1

Which of the following dynamic process activities involves determining what an individual cares about,and identifying the structure,goals,and dynamic of communities with which he wants to relate?

Accepted Answer

The activity described involves gaining an understanding of an individual's personal values and the communities in which they want to participate. The word "sense" implies the act of perceiving or becoming aware of something, and in this context, it refers to gaining an understanding of the individual's perspective. The other options (measure, activate, and engage) are not as closely related to the specific activity mentioned in the question.

Question 2

What is knowledge management? How does it benefit an organisation?

Accepted Answer

Knowledge management (KM)is the process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital.
KM benefits organisations in two fundamental ways:
• Improve Process Quality
• Increase team strength

Question 3

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?

Accepted Answer

D

Question 4

Hyper-social organisations use social media in an organisation-centric manner.

Accepted Answer

Hyper-social organisations use social media in a customer-centric manner, focusing on engaging with and meeting the needs of their customers, rather than just promoting their own organisation.

Question 5

Organisations must engage with communities before identifying their goals and objectives.

Accepted Answer

Organizations typically identify their goals and objectives internally based on their mission and strategic priorities before engaging with communities to ensure alignment and gather input.

Question 6

Which of the following dynamic process activities involves analysing the success of an organisation in terms of social capital?

Accepted Answer

Measuring involves evaluating the success of an organization in terms of social capital by collecting data and analyzing it. This involves understanding the relationships between individuals and groups within the organization and how they contribute to the overall success of the organization.

Question 7

What are the characteristics of a hyper-social organisation?

Accepted Answer

The answer of What are the characteristics of a hyper-social...

Question 8

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

Accepted Answer

Knowledge management involves the processes of creating, capturing, storing, sharing, and using knowledge to enhance organizational performance. It focuses on utilizing intellectual capital and knowledge resources to create value and a competitive advantage for the organization. Value engineering, knowledge engineering, and earned value management are not directly related to the process of sharing intellectual capital with stakeholders.

Question 9

One of the goals of knowledge management is to help employees solve problems.

Accepted Answer

One of the main objectives of knowledge management is to make the organization's knowledge easily accessible to employees to improve decision-making and problem-solving.

Question 10

Which of the following dynamic process activities involves creating relationships with different communities?

Accepted Answer

Engage involves reaching out and creating relationships with different communities, whether it's through social media or in-person interactions. Activating involves getting people to take action, sense involves gathering information and insights, and measure involves analyzing and evaluating data.

Question 11

Knowledge management can improve the effectiveness and efficiency of a process.

Accepted Answer

Knowledge management involves organizing, sharing, and utilizing information and expertise to improve business processes. By properly managing and accessing knowledge, employees can work more efficiently and effectively, leading to better outcomes in their work.

Question 12

Which of the following is a disadvantage of expert systems?

Accepted Answer

It can indeed be difficult to introduce new rules to the system due to the complexity of the knowledge representation and inference mechanisms. However, A, C, and D are incorrect. Expert systems can be updated as technology changes, they can consist of multiple if/else rules, and their knowledge can be made available to non-experts through user interfaces.

Question 13

Modern day customers want informed,useful interactions with product promoters.

Accepted Answer

Modern customers are well-informed and seek useful interactions with product promoters before making a purchase decision. They expect a personalized approach and relevant information from the promoter.

Question 14

Hyper-social organisations and its executives no longer plan and control organisational messaging.

Accepted Answer

Hyper-social organizations encourage open communication and collaboration among all members, including executives, which can lead to a more decentralized approach to messaging and decision-making. This means that traditional planning and control of messaging by executives may no longer be as relevant or effective in these types of organizations.

Question 15

Which of the following dynamic process activities involves publicising community successes?

Accepted Answer

Story telling involves sharing community successes and inspiring others through narratives. This dynamic process activity is well-suited for publicising community successes.

Question 16

The concepts and language of the hyper-social organisation model are marketing-oriented.

Accepted Answer

The hyper-social organisation model is a framework developed by McKinsey & Company for businesses to adapt to the changing digital landscape. While the concepts and language used in the model do overlap with marketing terminology, it is not solely marketing-oriented as it also addresses organizational structure and communication strategies.

Question 17

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

Accepted Answer

Expert systems are designed to replicate the decision-making ability of human experts by encoding their knowledge into If/Then rules. Content management systems manage digital content, document management systems manage documents and enterprise resource planning systems manage core business processes.

Question 18

A hyper-social organisation has an established structured messaging process.

Accepted Answer

A hyper-social organization typically relies on informal and dynamic communication methods rather than a structured messaging process.

Question 19

Which of the following statements is true of the transition of channels to networks in a hyper-social organisation?

Accepted Answer

The answer of Which of the following statements is true...

Question 20

Which of the following is characteristic of a hyper-social organisation?

Accepted Answer

A hyper-social organization is a type of organization that is highly social media-focused and interacts with customers and partners in a more human way than traditional organizations. Therefore, the characteristic that best fits a hyper-social organization is B, which refers to interacting with customers and partners in a more humane way. The other options don't really describe the characteristics of a hyper-social organization.

Quiz 23: Hyper-Social Organisations and Knowledge Management