Deck 5: Strategic, Tactical Operational IT Processes

Question 1

The Information Technology Management Process Overview model indicates 38 IT processes.

Answer 1

True

Question 2

Each of the following IT processes is a strategic level process except:

A) business strategic planning.
B) architecture scanning and definition.
D) recruiting, hiring, and retention.
E) IT strategic planning and control.

Answer 2

C

Question 3

Strategic level processes are those processes that will have a long-term impact on the enterprise.

Answer 3

True

Question 4

The Information Technology Management Process Overview model has four levels of IT processes.

Question 5

The bulk of IT staff concentrates on application development and other planning tasks associated in the tactical layer.

Question 6

The IT process of data planning is primarily concerned with determining the data needs for planned applications.

Question 7

The bulk of IT staff concentrates on change control, distribution scheduling, and other operational level activities.

Question 8

Each of the following is a layer of the Information Technology Management Process Overview model of IT processes except:

A) operational level processes.
B) entry level processes.
C) strategic level processes.
D) tactical level processes.

Question 9

The IT process of audit planning and management is primarily concerned with building an overall plan to ensure that agreed levels of security for systems and services are met.

Question 10

Categorizing the IT processes into three layers enables IT management to see that the 38 processes are independent and do not overlap.

Question 11

Strategic level processes are those processes that have an intermediate or short-term impact on an organization.

Question 12

Each of the following IT processes is an operational level process except:

A) software development and upgrade.
B) service marketing.
C) capacity planning and management.
D) recruiting, hiring, and retention.

Question 13

The IT process of project management has generally accepted standard operating procedures.

Question 14

Each of the following IT processes is a tactical level process except:

A) architecture scanning and definition.
B) application planning.
C) capacity planning and management.
D) project planning.

Question 15

The IT process of architecture scanning and definition is primarily concerned with implementing emerging technologies.

Question 16

Most IT processes can always be improved and made more effective and efficient by introducing new tools and methodologies.

Question 17

Every organization requires all 38 IT processes be performed for IT to deliver effective and efficient service.

Question 18

Operational level processes are those processes that cover day-to-day functions.

Question 19

The Information Technology Management Process Overview model of IT processes has a total of ___________the following number of processes.:

A) 70
B) 62
C) 40
D) 38

Question 20

All 38 IT processes are equally important to an organization.

Question 21

The_________ layer is comprised of IT processes that have a long-term impact on the enterprise.

Question 22

Which of the following best describes an operational level process?:

A) tTuning and system balancing
B) aApplication planning
C) cCapacity planning
D) aArchitecture scanning and definition

Question 23

Which of the following best describes the IT process of budget planning and value management?:

A) Budget planning and value management is a portfolio and schedule of applications to be built or modified within a set period of time.
B) Budget planning and value management converts individual plans into financial terms and identifies how funds will be obtained and allocated.
C) Budget planning and value management is a planning process to ensure that agreed levels of compliance for systems, applications and services will continue to be met.
D) Budget planning and value management schedules and executes jobs, transactions, and data through the hardware and software to meet agreed upon service levels.

Question 24

Feeney's view of the major categories of IT processes is similar to the Information Technology Management Process Overview model in all of the following except:

A) the number of IT processes that make up the model.
B) IT processes are categorized into strategic, tactical, and operational levels.
C) IT process categories are overlapping.
D) they both include architecture planning.

Question 25

The ____________________model consists of 38 IT processes.

Question 26

Which of the following best describes the IT process of systems maintenance?:

A) Systems maintenance translates the performance status and the problem impact reports into business terms and compares them with service agreements.
B) Systems maintenance procures and modifies applications, operating systems software, other supporting software, and all related documentation within the framework of a project.
C) Systems maintenance selects, installs, removes, modifies, and upgrades information systems hardware and facilities within the framework of a project.
D) Systems maintenance corrects defects in hardware, applications, software, and facilities within the framework of a project.

Question 27

The following are all components of IT Architecture except:

A) knowledge, information and data storage.
B) recruiting, hiring, and retention.
C) interfaces.
D) computer systems.

Question 28

_________________is the IT process that is most concerned with ensuring that there will be a continuation of business operations in the event of technology failure or disaster.

Question 29

The _________layer is comprised of IT processes that cover day-to-day functions.

Question 30

Which of the following best describes another view of the operational level processes?:

A) dDesign of IT architecture
B) bBusiness and IT vision
C) dDelivery of IS services
D) tTactical level

Question 31

The Information Technology Management Process Overview model categorizes IT processes into three main layers called strategic, tactical, and_____________ .

Question 32

The__________ layer is comprised of IT processes that have an intermediate or short-term impact on an organization.

Question 33

The following are all key factors in the problem control process except:

A) finding a temporary solution until the problem can be fixed
B) understanding the problem so it can be explained to others.
C) determining the problem is due to operator error.
D) logging and recording of the initial complaint.

Question 34

_____________is the IT process that is most concerned with defining and negotiating SLAs.

Question 35

_______________is the IT process that is most concerned with managing and monitoring inventories of all IT resources.

Question 36

______________is the IT process that is most concerned with defining the enterprise demands of its IT function through the strategic plan period and the opportunity IT has in meeting these demands.

Question 37

Which of the following best describes the IT process of project assignment?:

A) Project assignment defines the project scope, leadership, and business partner involvement necessary to ensure successful project completion.
B) Project assignment prepares a detailed project plan including objectives, resources, time scale, tasks, organization, and deliverables.
C) Project assignment monitors the project through its phases; conducting reviews, resolving developmental problems, and documenting its life cycle.
D) Project assignment accepts or rejects requests for changes and adjusts the detailed project plan as necessary.

Question 38

________________is the IT process that is most concerned with documenting the completion of a project and ensuring that all promised deliverables were actually furnished.

Question 39

Which of the following IT processes is the most likely to receive the largest budget?:

A) sSoftware development and upgrade
B) pProject scheduling
C) IT strategic planning
D) aApplication planning

Question 40

Which of the 38 IT processes is least likely to be considered for outsourcing?:

A) IT strategic planning and control
B) sSystems maintenance
C) aAsset management
D) eEducation/training

Question 41

List three components of IT architecture and discuss the necessity of their integration.:

Question 42

Explain why some IT processes are more easily improved than others by introducing new tools and methodologies.

Question 43

List and describe the IT processes that comprise the strategic level of the Information Technology Management Process Overview model.:

Question 44

____________is the IT process that is most concerned with scheduling and executing jobs, transactions, and data through the hardware and software to meet the agreed-upon service levels.

Question 45

_________________is the IT process that is most concerned with the activities necessary to acquire and maintain an effective, motivated, and competent workforce to enable IT to meet the needs of the business.

Question 46

List and describe three operational level IT processes and indicate how tools and methodologies have enabled increased productivity within these processes.

Question 47

List and briefly describe the three levels of the Information Technology Management Process Overview model of IT processes.

Question 48

__________________is the IT process that is most concerned with translating planned service agreements into a schedule of work and performance measurements for production and distribution.

Question 49

__________________is the IT process that is most concerned with correcting defects in hardware, applications, software and facilities within the framework of a project.

Question 50

The_____________ level of IT processes account for more than 60 percent of the activity within Information Technology.