Question 1

The Information Technology Management Process Overview model indicates 38 IT processes.

Accepted Answer

The IT Management Process Overview model indicates 38 IT processes.

Question 2

Each of the following IT processes is a strategic level process except:

Accepted Answer

Recruiting, hiring, and retention is an operational level process focused on the day-to-day management of human resources. A, B, and D are all strategic level processes that deal with long-term planning and decision-making.

Question 3

Strategic level processes are those processes that will have a long-term impact on the enterprise.

Accepted Answer

Strategic level processes are focused on long-term goals and objectives, and are designed to have a significant impact on the overall success of the organization.

Question 4

The Information Technology Management Process Overview model has four levels of IT processes.

Accepted Answer

The Information Technology Infrastructure Library (ITIL), which is often referred to when discussing IT management processes, outlines five core stages or levels: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Question 5

The bulk of IT staff concentrates on application development and other planning tasks associated in the tactical layer.

Accepted Answer

The statement correctly describes the concentration of IT staff on application development and planning tasks in the tactical layer.

Question 6

The IT process of data planning is primarily concerned with determining the data needs for planned applications.

Accepted Answer

The statement is true. The IT process of data planning involves determining the specific data needs for planned applications, which includes identifying what data is required, how it will be collected and stored, and how it will be used in the application.

Question 7

The bulk of IT staff concentrates on change control, distribution scheduling, and other operational level activities.

Accepted Answer

The bulk of IT staff work on a wide range of tasks including development, maintenance, support, and innovation, not just operational level activities like change control and distribution scheduling.

Question 8

Each of the following is a layer of the Information Technology Management Process Overview model of IT processes except:

Accepted Answer

The Information Technology Management Process Overview model includes operational, tactical, and strategic level processes, but not entry level processes.

Question 9

The IT process of audit planning and management is primarily concerned with building an overall plan to ensure that agreed levels of security for systems and services are met.

Accepted Answer

Audit planning and management in IT primarily focuses on assessing the effectiveness of an organization's information systems, controls, and processes to ensure they comply with established standards and regulatory requirements, rather than solely focusing on security levels.

Question 10

Categorizing the IT processes into three layers enables IT management to see that the 38 processes are independent and do not overlap.

Accepted Answer

Categorizing IT processes into three layers helps in organizing and understanding their interrelations, but it does not imply that the 38 processes are independent and do not overlap; in fact, many IT processes are interdependent and have areas of overlap.

Question 11

Strategic level processes are those processes that have an intermediate or short-term impact on an organization.

Accepted Answer

Strategic level processes are those that have a long-term impact on an organization, focusing on overall goals and positioning rather than short-term or intermediate objectives.

Question 12

Each of the following IT processes is an operational level process except:

Accepted Answer

The answer of Each of the following IT processes is...

Question 13

The IT process of project management has generally accepted standard operating procedures.

Accepted Answer

The IT process of project management typically follows accepted standard operating procedures, which are established to ensure consistency, quality, and efficiency in project delivery. These procedures may be derived from industry-specific methodologies or best practices, such as PMBOK (Project Management Body of Knowledge) or Agile, and may be customized to meet the specific needs of individual organizations or projects.

Question 14

Each of the following IT processes is a tactical level process except:

Accepted Answer

Architecture scanning and definition is a strategic level process that involves setting the overall direction and goals for an organization's IT architecture. The other processes listed are all tactical level processes that involve the actual planning and management of IT operations and projects.

Question 15

The IT process of architecture scanning and definition is primarily concerned with implementing emerging technologies.

Accepted Answer

The IT process of architecture scanning and definition is primarily concerned with creating a plan for the organization's technology infrastructure, including documenting the current state, identifying gaps, and creating a roadmap for future changes. While emerging technologies may be considered during this process, it is not the primary focus.

Question 16

Most IT processes can always be improved and made more effective and efficient by introducing new tools and methodologies.

Accepted Answer

It is generally true that most IT processes can be improved and made more effective and efficient by introducing new tools and methodologies. However, there may be some processes that are already well optimized and may not require significant changes. Additionally, introducing new tools and methodologies may also pose certain challenges and require careful evaluation and planning to ensure their effectiveness.

Question 17

Every organization requires all 38 IT processes be performed for IT to deliver effective and efficient service.

Accepted Answer

The answer of Every organization requires all 38 IT processes...

Question 18

Operational level processes are those processes that cover day-to-day functions.

Accepted Answer

Operational level processes are those that deal with day-to-day functions such as sales, marketing, production, etc. These processes are essential for the proper functioning of an organization.

Question 19

The Information Technology Management Process Overview model of IT processes has a total of ___________the following number of processes.:

Accepted Answer

The answer of The Information Technology Management Process Overview model...

Question 20

All 38 IT processes are equally important to an organization.

Accepted Answer

While all IT processes are important, some may be more critical to an organization's operations and success than others. The prioritization and allocation of resources for each process may vary depending on the organization's goals and needs.

Quiz 5: Strategic, Tactical Operational IT Processes