Deck 1: Careers in the Automotive Industry

Question 1

A Federal Emissions Performance Warranty requires that the customer pay one-half of the repair charge.

Answer 1

False

Question 2

Electronic components have no moving parts.

Answer 2

True

Question 3

Often, according to terms of the warranty, the owner of a new car must pay a deductible charge. The manufacturer pays for all repairs over the deductible amount.

Answer 3

True

Question 4

Electricity travels at the speed of sound.

Question 5

ASE certification is mandatory in most states.

Question 6

Currently there is a great shortage of qualified automotive technicians.

Question 7

Before taking the ASE L1 test, the technician must pass the Electricity and Engine Performance tests.

Question 8

A hybrid vehicle has two separate sources of power. These two power sources can work together to move the vehicle, or each can power the vehicle on its own.

Question 9

Normally, whose job is it to prepare a repair cost estimate for a customer?

A)service manager
B)parts manager
C)master automotive technician
D)service advisor

Question 10

EPA refers to the Emission Protection Agency.

Question 11

Specialty technicians work on only one vehicle system (such as transmissions).

Question 12

Which of the following businesses perform work on only one or two automotive systems?

A)dealerships
B)independent service shops
C)specialty shops
D)fleet service departments

Question 13

The costs of preventive maintenance performed on a leased vehicle are paid by the automobile dealer.

Question 14

To be successful, today's automotive technician must have ______.

A)a sound understanding of automotive technology
B)on-the-job experience
C)continuous training in new technology
D)All the answers are correct.

Question 15

A technician must have a minimum of ____ years(s)of full-time, hands-on work experience as an automotive technician to get ASE certification.

A)one
B)two
C)three
D)four

Question 16

To be successful, a parts counter person must possess all the following skills EXCEPT:

A)sales skills
B)repair skills
C)vehicle knowledge
D)inventory skills

Question 17

NAPA service centers are franchised repair shops.

Question 18

Repair estimates are required by law in most states.

Question 19

Repair work performed on vehicles still under the manufacturer's warranty is usually performed by ______.

A)independent service shops
B)dealerships
C)specialty shops
D)independent service shops or dealerships

Question 20

Modern, clean burning, and highly efficient diesel engines use computer controls.

Question 21

A technician who passes all eight basic ASE automotive certification tests is certified as a(n)______.

A)automotive technician
B)master automotive technician
C)service manager
D)parts manager

Question 22

The Federal Emissions Performance Warranty covers the catalytic converter for ______.

A)2 years/24,000 miles
B)5 years/50,000 miles
C)8 years/80,000 miles
D)10 years/100,000 miles

Question 23

Technician A says the shop foreman's primary job is to help technicians with difficult jobs. Technician B says the shop foreman is sometimes called the lead technician. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 24

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 25

Electronic components ______.

A)have no moving parts
B)are durable
C)do not require periodic adjustment
D)All the answers are correct.

Question 26

Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are called ______.

A)warehouse distributors
B)mass merchandisers
C)jobbers
D)freelancers

Question 27

The typical new car warranty covers repairs and replacement parts for ______.

A)1 year/15,000 miles
B)2 years/24,000 miles
C)3 years/36,000 miles
D)5 years/50,000 miles

Question 28

Technician A says a specialty shop works on only one brand of car. Technician B says specialty shops work on only one or two systems of the automobile. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 29

Ongoing technical training and support are available from ______.

A)aftermarket parts manufacturers
B)auto manufacturers
C)jobbers
D)All the answers are correct.

Question 30

The BMW Step Program is an example of a(n)______.

A)apprenticeship program
B)cooperative education program
C)postgraduate education program
D)job-shadowing program

Question 31

Technician A says cooperative education programs are typically two years in length. Technician B says students in cooperative education programs spend the first year in the classroom and the second year working in the field. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 32

ASE tests are being discussed. Technician A says ASE is administered by the Department of Transportation. Technician B says most states require technicians to be ASE certified before they can work on automobiles. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 33

ASE certification is being discussed. Technician A says there are eight basic automobile technician certification areas. Technician B says you must pass all eight to become an ASE Master Technician. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 34

In a large dealership, the service director oversees the operation of ______.

A)the service department
B)the parts department
C)the body shop
D)All the answers are correct.

Question 35

An expert technician is one who guides, encourages, and counsels automotive students, explains things that may not be clear to them, and stays in contact with them during their training and entry into the workforce. This person is called a ______.

A)mentor
B)counselor
C)patron
D)benefactor

Question 36

Repair shops are being discussed. Technician A says a franchise shop typically repairs all areas of the vehicle. Technician B says dealerships are typically owned by the car manufacturer. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 37

Technician A says that after an individual passes a particular ASE certification exam, that person is certified in that test area. Technician B says all the questions on an ASE certification exam are multiple choice type questions. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 38

Technician A says fleet service and maintenance technicians only work on trucks. Technician B says fleet service technicians in some large fleets are authorized to do warranty work for the manufacturer who sold the vehicles to the fleet. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 39

Two technicians are discussing career opportunities. Technician A says working at a dealership helps one to develop into a well-rounded technician. Technician B says working at a dealership provides excellent opportunities for ongoing training. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 40

ASE certified technicians must be retested every _____ years to remain certified.

A)two
B)four
C)five
D)seven

Question 41

Which of the following jobs require(s)a good working knowledge of all automotive systems and all major components?

A)parts specialist
B)service advisor
C)service manager
D)All the answers are correct.

Question 42

The ____________________ schedule lists the service and maintenance operations that keep the vehicle working efficiently; it may include oil and filter changes, coolant and lubrication services, and replacement of belts, hoses, and spark plugs.

Question 43

What is the primary reason technicians cannot repair a particular problem on today's vehicles?

Question 44

Describe cooperative education.

Question 45

Typically car batteries are sold with a(n)____________________ warranty.

Question 46

The most commonly sought advanced ASE certification for automotive technicians is the L1, which is the Advanced ____________________.

Question 47

Parts manufactured by the same company that built the vehicle or the company that supplied the parts to the manufacturer of the vehicle are called _____ parts.

A)aftermarket
B)OEM (original equipment manufacturer)
C)secondary replacement
D)manufacturer's specification

Question 48

A large parts distribution center is commonly known as a(n)____________________.

Question 49

Name an example of a franchise repair shop.

Question 50

What part listed here is NOT covered by the Federal Emissions Defect Warranty?

A)ignition module
B)mass airflow sensor
C)water pump
D)fuel pressure regulator

Question 51

For every auto dealership, there are ____________________ independent repair shops.

Question 52

The ____________________ helps technicians with more difficult tasks and serves as the quality-control expert.

Question 53

A local auto parts store that sells to shops and do-it-yourselfers is often called a(n)____________________.

Question 54

Technician A says some shops have technician teams, consisting of several technicians with different levels of expertise. Technician B says the lead tech is sort of the shop foreman of the team. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 55

Most shops use ____________________ to generate repair orders and estimates and to schedule the shop's workload.

Question 56

What are the two warranties mandated by the federal government?

Question 57

Today's technicians must have good ____________________ skills.

Question 58

Writing accurate repair estimates is a responsibility of the ____________________.

Question 59

Maintaining parts inventories is the responsibility of the ____________________.

Question 60

The ____________________ is responsible for the operation of the entire service department at a large dealership or an independent shop.

Question 61

What is the difference between a mechanic and an automotive technician?

Question 62

Where can all of a car's warranty information be found?

Question 63

What is a prorated warranty?

Question 64

What is the primary purpose of a job-shadowing program?

Question 65

Identify five different types of businesses that hire service technicians.

Question 66

What is ASE?

Question 67

How does a service technician become certified?

Question 68

Why is today's automotive industry considered a global industry?

Question 69

Why are electronics so heavily used on today's vehicles?