Deck 8: Organization Structure and Design: Its All About Working Together

Question 1

Dividing the work to be done into a number of jobs that can be done by different people with different skills is called __________.

A) work multiplexing
B) division of labor
C) occupational planning
D) strategic planning

Answer 1

B

Question 2

A system of tasks, reporting relationships, and communication linkages is called a(n) __________.

A) business plan
B) organization structure
C) administrative function
D) informal structure

Answer 2

B

Question 3

The departments of Marketing, Engineering, and Manufacturing are examples of __________organizations.*

A) matrix
B) cross functional
C) informal
D) functional

Answer 3

D

Question 4

The lack of communications between functional departments in a functional structure often results in which of the following?

A) A lack of coordination between the functional units.
B) A lack of expertise in solving technical problems.
C) No clear career path is available for employees.
D) A lack of training within the departments.

Question 5

Good Bank Inc. has many branches. They are all managed by branch managers who have loans, investments, operations, and trust managers reporting directly to them. This is an example of a __________ structure.*

A) dysfunctional
B) matrix
C) network
D) product

Question 6

The lack of communication across functional departments in functional structures is called the __________ problem.

A) matrix structure
B) theoretical communications
C) functional chimneys
D) cross-functional team

Question 7

__________ is the process of arranging people and resources to work toward a common goal.*

A) Controlling
B) Leading
C) Planning
D) Organizing

Question 8

Which of the following is NOT a form of divisional structure?*

A) Product
B) Customer
C) Supplier
D) Process

Question 9

Of the following, which may you learn from an organization chart?

A) Division of work
B) Span of control
C) Major subunits
D) All of the above

Question 10

When John, president of Global Products, decided to form a new division for marketing into China, he was implementing a __________structure.*

A) product
B) geographical
C) team
D) service

Question 11

Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.*

A) strategic
B) vertical
C) shadow
D) formal

Question 12

An organization chart describes the company's __________ structure.

A) informal
B) irrelative
C) formal
D) industry

Question 13

A problem with informal groups is that they:

A) assist in getting the work done.
B) help people learn their jobs.
C) breed resistance to change.
D) facilitate problem solving.
E) provide social and emotional support.

Question 14

Organizational charts provide:*

A) a clear division of work.
B) lines of supervisory relationships.
C) recognition of the spans of control.
D) all of the above.

Question 15

The set of unofficial relationships among an organization's members is called a(n) __________ structure.

A) informal
B) planned
C) formal
D) industry

Question 16

A(n) __________ structure groups together people working on the same product, in the same geographical area, or with similar customers.

A) matrix
B) geographical
C) divisional
D) informal

Question 17

The process type of divisional structure focuses on:

A) the good or service produced.
B) the location or activity.
C) the customer or client serviced.
D) the activities part of the same process.

Question 18

A __________ structure groups together people with similar skills who perform similar tasks.

A) cross-functional
B) functional
C) horizontal
D) matrix

Question 19

The process of grouping together people and jobs into work units is called __________.

A) informal structure
B) relationship management
C) socialization
D) departmentalization

Question 20

A(n) __________ graphically describes the arrangement of work positions and reporting relationships.

A) informal structure
B) PERT chart
C) organization chart
D) business strategy

Question 21

The teams that make up the matrix structure are called __________ teams.

A) matrix
B) cross-functional
C) sales
D) vertical

Question 22

A(n) __________ emphasizes formal authority, rules, order, fairness, and efficiency.

A) organic organization
B) horizontal structure
C) decentralized organization
D) bureaucratic organization

Question 23

In a __________ organization, top management maintains the power to make most important decisions.

A) centralized
B) flat
C) decentralized
D) wide

Question 24

A __________ organization uses information technology to operate as a shifting form of alliances.

A) functional
B) matrix
C) virtual
D) divisional

Question 25

An organizational structure that combines a functional structure with a divisional structure to emphasize project or program needs is called a(n) __________ structure.

A) informal
B) operational
C) vertical
D) matrix

Question 26

__________ is the process of configuring organizations to meet environmental challenges.

A) Centralization
B) Decentralization
C) Organizational design
D) Strategic planning

Question 27

In a matrix structure, who should do the cross-functional team member's performance appraisal?

A) The function manager
B) The project manager
C) Both the functional and project manager
D) The general manager

Question 28

In creating an empowering climate, a manager should avoid:

A) allowing employees to make decisions themselves.
B) taking suggestions and ideas from subordinates.
C) giving workers a chance to take the initiative in solving problems.
D) closely supervising and regulating the work process.

Question 29

The process of entrusting work to others is called __________.

A) centralization
B) delegation
C) span of control
D) favoritism

Question 30

A(n) __________ is a partnership in which organizations join together to pursue areas of mutual interest.*

A) management club
B) acquisition
C) corporate takeover
D) strategic alliance

Question 31

__________ is (are) essential to the performance of a virtual structure.

A) Functional management
B) Cross-functional teams
C) Information technology
D) Large projects

Question 32

A cross-functional team member in a matrix structure reports to __________ manager(s).

A) 0
B) 1
C) 2
D) 3

Question 33

A __________ organization would have a __________ span of control.*

A) tall / wide
B) flat / narrow
C) flat / wide
D) narrow / wide

Question 34

A classical management principle regarding delegation is that authority should __________ responsibility.*

A) equal
B) exceed
C) diminish
D) be none of the above

Question 35

When a manager gives his direct reports the freedom to do their jobs as they see fit is called __________.

A) span of control
B) centralization
C) empowerment
D) organizational design

Question 36

Network structures are valued because they can offer:*

A) an easy switch to this structure from any other type.
B) simplicity of operating the structures.
C) control over each piece of the system.
D) lower costs and flexibility.

Question 37

The major difference between a matrix structure and a team structure is that a team structure:*

A) has no functional management.
B) has no project management.
C) is always temporary.
D) has project management.

Question 38

A company that uses information technology to link with outside suppliers and service contractors is said to be using a __________ structure.

A) cross-functional
B) matrix
C) network
D) horizontal

Question 39

Matrix structures offer all of the following advantages EXCEPT:

A) that they are less costly than traditional structures.
B) a clear accountability for projects.
C) improved communication across functions.
D) problem-solving at the team-level.

Question 40

The number of persons directly reporting to a manager is called __________.

A) tall structure
B) span of control
C) flat structure
D) organizational design

Question 41

Mechanistic organizations are most likely to have __________ management.

A) decentralized
B) empowered
C) centralized
D) project

Question 42

Mars Inc., the world's largest candy company, suffers from the functional chimneys problem.

Question 43

Empowered cross functional teams are most likely to be found in a(n) __________ organization.

A) functional
B) vertical
C) organic
D) bureaucratic

Question 44

Controlling arranges people and resources to work toward a goal.

Question 45

The four types of divisional structures are product, geographical, customer, and process.

Question 46

Fortunately, it is easier to create high-performing organizations than it is to talk about them.*

Question 47

A cross-functional team structure has no project manager.

Question 48

__________ organizations are adaptive with a horizontal structure.

A) Classical
B) Mechanistic
C) Bureaucracies
D) Organic

Question 49

The key features of a network structure are a minimal core staff, with as much of the support activity contracted out as possible.

Question 50

The essence of the functional chimney problem is that the subunits operate as if they are independent from, or in competition with all of the other subunits in the organization.

Question 51

One of the problems with a functional structure is communication between functional groups.

Question 52

__________ allow(s) a worker to complete a full-time job in less than five days.

A) Flexible working hours
B) A compressed workweek
C) Job sharing
D) Telecommuting

Question 53

__________ splits one job between two people.*

A) Job design
B) Job enrichment
C) Job sharing
D) Teamwork

Question 54

A bureaucratic organization is similar to a(n) _________ organization.

A) horizontal
B) organic
C) adaptive
D) mechanistic

Question 55

A matrix organization combines a functional structure and a division structure.

Question 56

When both the Chairman of the Board and CEO are the same person, corporate governance may be compromised or weakened.*

Question 57

The organization chart describes the arrangement of work positions with a company.

Question 58

The Society for Human Resource Management reported that after the economy suffered a round of massive layoffs, human resource professionals observed in their firms a decrease in workplace eavesdropping as well as a decrease in gossip and rumors about downsizing.

Question 59

The informal structure consists of unofficial groups that form a shadow organization.

Question 60

__________ organizations are bureaucratic with a vertical structure.

A) Organic
B) Mechanistic
C) Matrix
D) Empowered

Question 61

Network strategies implemented through the use of information technologies create __________.

Question 62

__________ groups together jobs and activities that serve the same customers or clients.

Question 63

The span of control indicates the number of employees directly reporting to a superior.

Question 64

A(n) __________ is a diagram of positions and reporting relationships within an organization.

Question 65

The structural approach that attempts to generate the advantages of both the functional and divisional forms is the __________ structure.

Question 66

__________ identifies the informal structure and their embedded social relationships that are active in an organization.

Question 67

In most organizations, teamwork is something that can be accomplished quickly.

Question 68

Flexible time means that you can work whenever you want.

Question 69

Mechanistic structures are most like organic designs.

Question 70

A learning organization is most likely the outcome of an organic design.

Question 71

__________ is the process of arranging people and resources to work together to accomplish goals.

Question 72

A(n) __________ allows a worker to complete a full-time job in less than five days.

Question 73

Why is the organizational structure so important?

Question 74

Separating people to perform different tasks that aggregate into a unified whole is known as __________.

Question 75

__________ teams combine members from different departments to work on a common task.

Question 76

A basic principal of management is that, "When delegating, authority should equal responsibility."

Question 77

Telecommuting is likely to become more popular in the future.

Question 78

Network structures rely upon __________ to facilitate cooperation with other firms in the pursuit of business activities of mutual interest.

Question 79

The "shadow" organization that operates independently of the formal organization is known as a(n) __________ organization.

Question 80

A significant problem with functional organizations is the lack of communication between the various functional areas. This problem is known as the functional __________ problem.*