Question 1

Dividing the work to be done into a number of jobs that can be done by different people with different skills is called __________.
A) work multiplexing
B) division of labor
C) occupational planning
D) strategic planning

Accepted Answer

The term for dividing the work into specialized tasks that can be completed by different individuals with varying skills is known as "division of labor." This approach streamlines the workflow and allows for more efficient production. A is incorrect because "work multiplexing" is not a common term in this context. C and D are incorrect because they do not accurately describe the concept being referred to.

Question 2

A system of tasks, reporting relationships, and communication linkages is called a(n) __________.
A) business plan
B) organization structure
C) administrative function
D) informal structure

Accepted Answer

An organization structure defines the system of tasks, reporting relationships, and communication linkages within a company. A business plan outlines the goals and strategies of an organization, while administrative functions refer to the operational and support activities of a company. Informal structure refers to the unofficial relationships and communication channels that exist within an organization.

Question 3

The departments of Marketing, Engineering, and Manufacturing are examples of __________organizations.*
A) matrix
B) cross functional
C) informal
D) functional

Accepted Answer

The three departments mentioned are all functional areas and are typically organized within a functional structure, where employees with similar skills and expertise are grouped together by function. Matrix and cross-functional organizations are designed to break down silos and promote collaboration between departments, whereas informal organizations may lack formal reporting structures and operate more loosely.

Question 4

The lack of communications between functional departments in a functional structure often results in which of the following?
A) A lack of coordination between the functional units.
B) A lack of expertise in solving technical problems.
C) No clear career path is available for employees.
D) A lack of training within the departments.

Accepted Answer

In a functional structure, each department focuses on its own specialized tasks, which can lead to a lack of coordination between departments. This can result in inefficiencies, delays, and a lack of alignment towards overall organizational goals.

Question 5

Good Bank Inc. has many branches. They are all managed by branch managers who have loans, investments, operations, and trust managers reporting directly to them. This is an example of a __________ structure.*
A) dysfunctional
B) matrix
C) network
D) product

Accepted Answer

This is an example of a product structure because the branch managers oversee different functions (loans, investments, operations, and trust) within their specific branch, focusing on the products or services offered.

Question 6

The lack of communication across functional departments in functional structures is called the __________ problem.
A) matrix structure
B) theoretical communications
C) functional chimneys
D) cross-functional team

Accepted Answer

The lack of communication across functional departments in functional structures is known as the functional chimneys problem. This problem arises because information tends to flow vertically up and down the chain of command, rather than being shared horizontally across different departments. As a result, functional departments can become silos, focusing only on their own goals and objectives, and failing to work collaboratively with other departments to achieve broader organizational goals. This lack of communication and collaboration can lead to duplication of effort, misalignment of goals, and inefficiencies in organizational functioning.

Question 7

__________ is the process of arranging people and resources to work toward a common goal.*
A) Controlling
B) Leading
C) Planning
D) Organizing

Accepted Answer

Organizing involves the process of arranging people and resources in order to achieve a specific goal. Controlling involves monitoring performance and making corrections, leading involves inspiring and guiding people, and planning involves creating a roadmap for achieving goals.

Question 8

Which of the following is NOT a form of divisional structure?*
A) Product
B) Customer
C) Supplier
D) Process

Accepted Answer

Product, Customer, and Process are all forms of divisional structure, where each division is created based on a specific product line, customer base, or business process. Supplier is not a form of divisional structure, as it pertains to external entities that provide goods or services to the organization.

Question 9

Of the following, which may you learn from an organization chart?
A) Division of work
B) Span of control
C) Major subunits
D) All of the above

Accepted Answer

An organization chart typically shows the division of work, span of control, as well as major subunits within the organization. Therefore, all of the above choices (A, B, and C) may be learned from an organization chart.

Question 10

When John, president of Global Products, decided to form a new division for marketing into China, he was implementing a __________structure.*
A) product
B) geographical
C) team
D) service

Accepted Answer

A geographical structure arranges the company's resources based on their physical location, and the formation of a new division for marketing into a specific country like China aligns with this structure. This allows for better coordination and management of resources in a particular region.

Question 11

Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.*
A) strategic
B) vertical
C) shadow
D) formal

Accepted Answer

Shadow organizations are often created when employees feel dissatisfied with formal organizational structures and seek out unofficial channels of communication and collaboration. These can include social groups, interest-based groups, or even secret networks designed to subvert or evade official policies and practices. Shadow organizations can be both beneficial and detrimental to a company, depending on how well they align with the organization's overall goals and values.

Question 12

An organization chart describes the company's __________ structure.
A) informal
B) irrelative
C) formal
D) industry

Accepted Answer

An organization chart depicts a company's formal structure, showing how different roles and positions are connected, and who reports to whom in a hierarchical manner. It outlines the formal relationships between different employees and departments within a company. Therefore, option C is the correct answer.

Question 13

A problem with informal groups is that they:
A) assist in getting the work done.
B) help people learn their jobs.
C) breed resistance to change.
D) facilitate problem solving.
E) provide social and emotional support.

Accepted Answer

Informal groups can become resistant to change and may not be willing to adopt new procedures or ways of doing things. While they may provide some social and emotional support, this is not necessarily a problem with the group itself, but rather a natural function of groups. The other options, such as facilitating problem-solving and helping people learn their jobs, are potential benefits of informal groups.

Question 14

Organizational charts provide:*
A) a clear division of work.
B) lines of supervisory relationships.
C) recognition of the spans of control.
D) all of the above.

Accepted Answer

Organizational charts provide a clear division of work, lines of supervisory relationships, and recognition of the spans of control. Therefore, option D, i.e., "all of the above," is the correct answer.

Question 15

The set of unofficial relationships among an organization's members is called a(n) __________ structure.
A) informal
B) planned
C) formal
D) industry

Accepted Answer

An informal structure represents the relationships that exist between members of a group or organization that are not formalized in any way. These relationships can be based on personal connections, shared interests, or other factors, and can have a significant impact on how the group functions in practice. In contrast, a formal structure represents the hierarchy, decision-making processes, and other formally defined aspects of how the organization operates.

Question 16

A(n) __________ structure groups together people working on the same product, in the same geographical area, or with similar customers.
A) matrix
B) geographical
C) divisional
D) informal

Accepted Answer

A divisional structure groups together people working on the same product, in the same geographical area, or with similar customers. The other options (matrix, geographical, and informal) do not necessarily group people in this way.

Question 17

The process type of divisional structure focuses on:
A) the good or service produced.
B) the location or activity.
C) the customer or client serviced.
D) the activities part of the same process.

Accepted Answer

The answer of The process type of divisional structure focuses...

Question 18

A __________ structure groups together people with similar skills who perform similar tasks.
A) cross-functional
B) functional
C) horizontal
D) matrix

Accepted Answer

In a functional structure, employees are grouped together based on their skills or tasks, which allows for efficient use of skills and expertise within the organization. Cross-functional structures involve individuals from different functional areas working together on a project or task, while horizontal structures flatten the organization and eliminate traditional hierarchical levels. Matrix structures are a combination of functional and cross-functional structures, with employees working in both their functional area and on cross-functional teams.

Question 19

The process of grouping together people and jobs into work units is called __________.
A) informal structure
B) relationship management
C) socialization
D) departmentalization

Accepted Answer

Departmentalization is the process of grouping together people and jobs into work units. Informal structure refers to the social networks and relationships that exist outside of the formal organizational structure. Relationship management involves building and maintaining positive relationships with stakeholders. Socialization is the process of adapting to the norms and values of a particular culture or group.

Question 20

A(n) __________ graphically describes the arrangement of work positions and reporting relationships.
A) informal structure
B) PERT chart
C) organization chart
D) business strategy

Accepted Answer

An organization chart is a graphical representation of the arrangement of work positions and reporting relationships within a company. It shows the hierarchy of positions in the organization and how they relate to one another. The other options are not specific to describing the structure of an organization.

Quiz 8: Organization Structure and Design: Its All About Working Together

Dividing the work to be done into a number of jobs that can be done by different people with different skills is called __________.

A system of tasks, reporting relationships, and communication linkages is called a(n) __________.

The departments of Marketing, Engineering, and Manufacturing are examples of __________organizations.*

The lack of communications between functional departments in a functional structure often results in which of the following?

Good Bank Inc. has many branches. They are all managed by branch managers who have loans, investments, operations, and trust managers reporting directly to them. This is an example of a __________ structure.*

The lack of communication across functional departments in functional structures is called the __________ problem.

__________ is the process of arranging people and resources to work toward a common goal.*

Which of the following is NOT a form of divisional structure?*

Of the following, which may you learn from an organization chart?

When John, president of Global Products, decided to form a new division for marketing into China, he was implementing a __________structure.*

Informally defined organizations made up of unofficial employee working relationships are often referred to as __________ organizations.*

An organization chart describes the company's __________ structure.

A problem with informal groups is that they:

Organizational charts provide:*

The set of unofficial relationships among an organization's members is called a(n) __________ structure.

A(n) __________ structure groups together people working on the same product, in the same geographical area, or with similar customers.

The process type of divisional structure focuses on:

A __________ structure groups together people with similar skills who perform similar tasks.

The process of grouping together people and jobs into work units is called __________.

A(n) __________ graphically describes the arrangement of work positions and reporting relationships.