Question 1

In the inspirational leadership style, the leader develops a vision of the future and seeks to encourage the cohesiveness of organizational members around the vision.

Accepted Answer

The statement accurately describes the inspirational leadership style.

Question 2

According to Reardon and Reardon, in the ___ leadership style, leaders are performance and results oriented and communication mainly entails directing people toward various tasks.
A) Commanding
B) Logical
C) Inspirational
D) Supportive

Accepted Answer

The description matches the commanding leadership style, which is focused on achieving goals and directing people towards tasks.

Question 3

Women are more likely to ask questions than men.

Accepted Answer

Research studies have shown that women tend to ask more questions than men in various settings, including classroom, meetings, and conferences. This difference may be due to a combination of socialization, cultural expectations, and communication styles.

Question 4

When male change managers wish to communicate change using a style which is not direct, competitive, patriarchal and authoritative they are sometimes accused by their fellow male managers of "going soft" or becoming too "touchy feely".

Accepted Answer

This statement highlights the perception that some male managers may have towards a more collaborative and empathetic approach to change management, which is commonly associated with feminine leadership styles. They may view this as a weakness and criticize it as being too emotional or lacking in strength.

Question 5

According to Stace and Dunphy, ____ transitions occur at times of organizational crises and draw on formal, top-down modes of communication that endeavor to force people to comply with the new direction.
A) Developmental/incremental
B) Task-focused
C) Charismatic
D) Turnarounds

Accepted Answer

The description given in the statement matches the characteristics of a turnaround transition, which occurs during times of crisis and involves top-down communication and a push for compliance with the new direction. Choices A, B, and C do not fit this description.

Question 6

There is universal consensus that you can never "communicate too much" during a time of organizational change.

Accepted Answer

While effective communication is crucial during organizational change, there is no universal consensus that you can never "communicate too much." Overcommunication can lead to information overload, confusion, and disengagement among stakeholders.

Question 7

According the Reardon and Reardon, in the ____ leadership style, leaders employ strategic actions as a result of discovering the range of alternatives available to them through analysis and reasoning.
A) Commanding
B) Logical
C) Inspirational
D) Supportive

Accepted Answer

According to Reardon and Reardon, in the logical leadership style, leaders use analysis and reasoning to discover alternatives and make strategic decisions. This style prioritizes data-driven decisions and logical thinking over emotional or intuitive decision making.

Question 8

Incremental transitions seek to gain emotional commitment to a new way of proceeding and entail more personalized forms of communication that enable top-down communication with at last some symbolic two-way communication media.

Accepted Answer

The answer of Incremental transitions seek to gain emotional commitment...

Question 9

Which of the following statements would signal a higher status of the person uttering the statement, perhaps anger and no need to exchange pleasantries?
A) "I would be honored if you sit down"
B) "You must be so tired. Why don't you sit down?"
C) "Sit down!"
D) None of the above

Accepted Answer

"Sit down!" is the most direct and commanding statement, indicating a higher status and potentially anger, while the other options express more politeness or concern for the other person's comfort.

Question 10

According to Quirke's types of target change audiences, ____ is directed to those people who will be impacted by the change but really haven't taken notice as of yet.
A) Waking up
B) Engaging
C) Educating
D) Reassuring

Accepted Answer

"Waking up" is the type of target change audience that is directed towards those who will be impacted by the change but haven't really taken notice yet. This type of audience needs to be alerted and made aware of the imminent change.

Question 11

Which of the following is NOT a stage of change identified by Reardon and Reardon?
A) The planning stage
B) The enabling stage
C) The launching stage
D) The floating stage

Accepted Answer

Reardon and Reardon identified the stages of change as precontemplation, contemplation, preparation, action, and maintenance. "Floating stage" is not a stage of change identified by Reardon and Reardon.

Question 12

When communicating, humor can help create a sense of ease and lessen the gap between manager and staff.

Accepted Answer

Humor can be a useful tool in building rapport and reducing tension between people, including managers and staff. It can help to break the ice, create a more positive and relaxed atmosphere, and make people feel more comfortable around each other. However, it's important to use humor appropriately, as what is funny or acceptable to one person may be offensive or inappropriate to another. Managers should be mindful of cultural sensitivities, individual differences, and the context in which humor is used.

Question 13

Men are more likely to downplay their certainty and women are more likely to minimize their doubts.

Accepted Answer

Research suggests that men are more likely to overstate their certainty, while women are more likely to express doubts or minimize their certainty in various contexts, including professional settings.

Question 14

The Spray and Pray strategy is also known as "communication clutter".

Accepted Answer

The Spray and Pray strategy refers to the practice of sending out mass communication without targeting specific audiences or tailoring the message to their needs. It can lead to communication clutter, as messages are sent out indiscriminately and may not be relevant or meaningful to the recipients.

Question 15

The ____ image of change views the purpose of communication as a way to focus on ensuring people share similar values and is aware of what actions are appropriate to these values.
A) Director
B) Navigator
C) Caretaker
D) Coaching

Accepted Answer

The coaching image of change emphasizes the importance of communication in aligning people's values and understanding of appropriate actions, akin to a coach guiding a team.

Question 16

According to Duck, managers often fail to realize that they are sending out messages even when they are not formally communicating with change recipients.

Accepted Answer

Duck argues that managers often fail to realize that their actions and behavior, even when they are not directly communicating with change recipients, send out messages that can have a significant impact on the success of change efforts.

Question 17

According to Quirke's types of target change audiences, ____ is directed to people who are only marginally affected by or interested in the change and so only really need to be educated about what is going on.
A) Waking up
B) Engaging
C) Educating
D) Reassuring

Accepted Answer

Quirke's "Educating" type of target change audience is directed towards people who are only marginally affected by or interested in the change and therefore need to be educated about what is going on. This type of audience may not have a direct stake in the change, but it is still important to keep them informed and up-to-date.

Question 18

Which of the following methods of communication was NOT used by Ford during the Ford 2000 Communication Strategy? A) A weekly publication, Grapevine B) Showing videotapes of planned changes C) "Town hall" face-to-face meetings D) National commercials

Accepted Answer

The Ford 2000 Communication Strategy did not involve national commercials.

Question 19

According to Lengel and Daft, difficult management problems are best dealt with using media-rich communication sources such as face-to-face meetings.

Accepted Answer

Lengel and Daft suggest that difficult management problems are best dealt with using rich communication sources like face-to-face meetings, as they not only provide verbal cues but also non-verbal cues that contribute to the effectiveness of communication.

Question 20

Face-to-face communication is best suited to ____; impersonal static media are better suited to ____.
A) Shaping behavior; sharing information
B) Sharing information; shaping behavior
C) Routine communication; unique communication
D) None of the above

Accepted Answer

Face-to-face communication is more effective for shaping behavior due to its personal and interactive nature, while impersonal static media, such as written reports or announcements, are better suited for sharing information broadly without the need for direct interaction.

Quiz 10: Strategies for Communicating Change

In the inspirational leadership style, the leader develops a vision of the future and seeks to encourage the cohesiveness of organizational members around the vision.

According to Reardon and Reardon, in the ___ leadership style, leaders are performance and results oriented and communication mainly entails directing people toward various tasks.

Women are more likely to ask questions than men.

When male change managers wish to communicate change using a style which is not direct, competitive, patriarchal and authoritative they are sometimes accused by their fellow male managers of "going soft" or becoming too "touchy feely".

According to Stace and Dunphy, ____ transitions occur at times of organizational crises and draw on formal, top-down modes of communication that endeavor to force people to comply with the new direction.

There is universal consensus that you can never "communicate too much" during a time of organizational change.

According the Reardon and Reardon, in the ____ leadership style, leaders employ strategic actions as a result of discovering the range of alternatives available to them through analysis and reasoning.

Incremental transitions seek to gain emotional commitment to a new way of proceeding and entail more personalized forms of communication that enable top-down communication with at last some symbolic two-way communication media.

Which of the following statements would signal a higher status of the person uttering the statement, perhaps anger and no need to exchange pleasantries?

According to Quirke's types of target change audiences, ____ is directed to those people who will be impacted by the change but really haven't taken notice as of yet.

Which of the following is NOT a stage of change identified by Reardon and Reardon?

When communicating, humor can help create a sense of ease and lessen the gap between manager and staff.

Men are more likely to downplay their certainty and women are more likely to minimize their doubts.

The Spray and Pray strategy is also known as "communication clutter".

The ____ image of change views the purpose of communication as a way to focus on ensuring people share similar values and is aware of what actions are appropriate to these values.

According to Duck, managers often fail to realize that they are sending out messages even when they are not formally communicating with change recipients.

According to Quirke's types of target change audiences, ____ is directed to people who are only marginally affected by or interested in the change and so only really need to be educated about what is going on.

Which of the following methods of communication was NOT used by Ford during the Ford 2000 Communication Strategy?

According to Lengel and Daft, difficult management problems are best dealt with using media-rich communication sources such as face-to-face meetings.

Face-to-face communication is best suited to ; impersonal static media are better suited to .