Sites such as Bizrate.com, Shopping.com, and PriceGrabber.com, and Epinions.com and Yelp.com, which let customers share information about their product and service experiences with others, reflect an increase in customer ________.
A) ambiguity
B) empowerment
C) privacy
D) diplomacy
E) empathy
Correct Answer:
Verified
Q105: To exploit the power of social media,
Q106: _ helps companies manage and monitor online
Q107: _ marketing is based on the premise
Q108: Customer relationship management enables companies to provide
Q109: _ is the process of carefully managing
Q111: BMW is _ the customer experience when
Q112: After being frustrated by the lack of
Q113: _ focuses on the analysis of individual
Q114: The aim of customer relationship management is
Q115: Bicycle store 2Wheels wants to maximize sales
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