The ________ rates the various elements of the service bundle and identifies required actions.
A) company performance analysis
B) voice of customer measurement
C) customer factor measurement
D) importance-performance analysis
E) customer importance analysis

Question

Quizplus · Accepted Answer

The tool that rates the various elements of the service bundle and identifies required actions is Importance-Performance Analysis (IPA), which assesses customer satisfaction and service quality.

The ________ Rates the Various Elements of the Service Bundle