The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide.
A) conscientious
B) assurance
C) empathy
D) reliability
E) responsiveness

Question

Quizplus · Accepted Answer

The assurance determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide.

The ________ Determinant of Service Quality Refers to the Knowledge