Buyers expect products to have high ________, which is the degree to which all produced units are identical and meet promised specifications.
A) durability
B) compatibility
C) conformance quality
D) form
E) performance quality

Question

Quizplus · Accepted Answer

Conformance quality refers to the degree to which a product or service meets the promised specifications and standards. It ensures that all produced units are identical and consistent in terms of quality, which is a key expectation of buyers. Durability, compatibility, form, and performance quality are related to product characteristics, but do not necessarily ensure consistency and meeting promised specifications.

Buyers Expect Products to Have High ________, Which Is the Degree