In which of the following situation, servicing the needs of new kinds of customer groups and tailoring products to suit them are is most likely to be relatively difficult?
A) the organization operates in a rich environment
B) the organization uses functional structure
C) the organization has a monopoly in its respective business
D) the organization uses matrix structure

Question

Quizplus · Accepted Answer

A functional structure is organized based on specialized departments or functions, which can make it difficult to cater to the needs of new customer groups that may require cross-functional collaboration and coordination. In contrast, a matrix structure is designed to facilitate such collaboration and adapt to changing customer needs. Having a monopoly in a business may also make it less necessary to tailor products and services to different customer groups, while operating in a rich environment may provide more resources to invest in new product development and customer research.

In Which of the Following Situation, Servicing the Needs of New