________ refers to a situation where the authority to make important decisions is retained by managers at the top of the hierarchy.
A) Centralization
B) Standardization
C) Formalization
D) Differentiation

Question

Quizplus · Accepted Answer

Centralization is the practice of retaining decision-making authority at the top of the organizational hierarchy. This means that only top-level managers have the power to make important decisions, and lower-level employees have limited decision-making abilities.

________ Refers to a Situation Where the Authority to Make