Which of the following is most likely to be a characteristic of an organization that implements TQM?
A) The organization uses centralized decision-making.
B) The managers in the organization assume the role of supervisor rather than facilitator.
C) The employees in the organization are empowered.
D) The organization has tall hierarchy of authority.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) emphasizes the involvement of all employees in the organization in the process of continuous improvement. Empowerment of employees is a key characteristic of TQM, as it allows them to take ownership of their work and contribute to the improvement of processes and customer satisfaction. Centralized decision-making and a tall hierarchy of authority are typically associated with traditional, bureaucratic organizations, which are not conducive to TQM. Managers in TQM organizations are more likely to act as facilitators rather than supervisors, encouraging collaboration and teamwork among employees.

Which of the Following Is Most Likely to Be a Characteristic