A claim is ________; an adjustment is ________.
A)a goodwill message; a means to an end
B)an emotional reaction; a calculated response
C)a formal complaint; a settlement of a claim
D)an informal complaint; an emotional reaction
E)a benefit of compliance; the outcome of compliance

Question

Quizplus · Accepted Answer

A claim is a formal complaint made by a customer regarding a product or service, whereas an adjustment is the settlement of that claim made by the company to the customer. So, the option C makes the most sense as it correctly identifies both terms and their relationship.

A Claim Is ________; an Adjustment Is ________

A Claim Is ; an Adjustment Is