How can a routine,positive message be used as a resale message when writing to a customer?
A)By acknowledging the order
B)By writing a short and specific message
C)By minimizing negative information
D)By using an indirect approach
E)By reinforcing the wisdom of a purchase selection

Question

Quizplus · Accepted Answer

Using a positive routine message to reinforce the wisdom of a purchase selection can be an effective way to turn it into a resale message. By reminding the customer of the benefits and value of their purchase, they may be more likely to make another purchase in the future. Acknowledging the order, writing a short and specific message, minimizing negative information, and using an indirect approach can also be helpful, but not as directly related to turning a routine message into a resale message.

How Can a Routine,positive Message Be Used as a Resale