When responding to a customer's complaint about one of your company's services,you should
A)soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
B)use a generous,grudging tone.
C)use a standard form letter with blanks left for filling in unique information in neat handwriting.
D)avoid blaming anyone in your organization by name.
E)identify who is specifically to blame.

Question

Quizplus · Accepted Answer

It's important to avoid blaming anyone in your organization by name as it can create internal conflict and damage team morale. Instead, focus on addressing the issue at hand and finding a solution for the customer.

When Responding to a Customer's Complaint About One of Your