Question 1

Conflicts arise from which of the following:

Accepted Answer

All of the above can cause conflicts. Differences in communication styles, organizational structures, and personal values can all contribute to misunderstandings and clashes in the workplace. It is important to understand and address these differences in order to effectively resolve conflicts.

Question 2

Resolving conflicts uses all of the following interpersonal skills except:

Accepted Answer

All of the listed interpersonal skills are used in resolving conflicts.

Question 3

To manage conflict effectively, it is necessary to:

Accepted Answer

To effectively manage conflict, it is necessary to assess the source of the conflict, know your options, and understand the perspectives and needs of yourself as well as the other parties involved. Therefore, all of the above options are necessary for effective conflict management.

Question 4

When managers have to resolve conflicts rooted in personal differences they frequently rely on:

Accepted Answer

The answer of When managers have to resolve conflicts rooted...

Question 5

Which of the following is not true concerning conflict?

Accepted Answer

Conflicts can be both constructive and destructive depending on how they are managed and resolved.

Question 6

If a conflict is critical to the organization's success, which is the best strategy for conflict resolution?

Accepted Answer

Collaboration is the best strategy for conflict resolution when the conflict is critical to the organization's success. It involves working together to find a mutually acceptable solution that satisfies everyone's needs and interests. This approach can lead to better relationships, increased trust, and improved decision-making within the organization.

Question 7

Which of the following does not facilitate conflict resolution?

Accepted Answer

Noise in the communication channels disrupts the flow of communication, making it difficult for conflicting parties to understand each other's perspective and work towards a resolution. The other options (accommodation, persuasion, compromise, and collaboration) all involve active efforts towards resolving conflicts.

Question 8

The goals in determining conflict resolution strategies include all of the following except

Accepted Answer

The answer of The goals in determining conflict resolution strategies...

Quiz 19: Resolving Conflicts