Question 1

When union members who have a dispute with a company walk around outside the firm's place of business carrying signs and talking to the media and public about their concerns,they are using a tactic known as:

Accepted Answer

Picketing involves union members protesting outside a company's place of business by carrying signs and talking to the media and public. Boycotting is when consumers refuse to buy a company's products, work-to-rule is when employees follow all rules and procedures to slow down work, and striking involves workers refusing to work altogether.

Question 2

A key difference between a mediator and an arbitrator is that:

Accepted Answer

The key difference between a mediator and an arbitrator is that an arbitrator can render a binding decision to settle a dispute, while a mediator can only make suggestions and encourage negotiation between the two parties. The other options in the answer choices are incorrect.

Question 3

___________ is the use of a third party to encourage labour and management to continue negotiating in an effort to settle a labour dispute or achieve a mutually acceptable labour-management agreement.

Accepted Answer

Mediation is the use of a third party to encourage labour and management to continue negotiating in an effort to settle a labour dispute or achieve a mutually acceptable labour-management agreement. Arbitration involves a third party making a binding decision in resolving a labour dispute, while reconciliation and intercession are not commonly used terms in the context of labour relations.

Question 4

Two of the most important tactics used by unions when collective bargaining efforts break down are:

Accepted Answer

Strikes and boycotts are the most commonly used tactics by unions when collective bargaining efforts break down. Strikes involve workers refusing to work or entering a workplace, while boycotts involve workers refusing to buy goods or services from an employer in order to put economic pressure on the employer to address their concerns. Both of these tactics are meant to inflict economic harm on the employer in order to extract concessions during collective bargaining.

Question 5

At the ABC Corporation the union and management have not been able to reach a mutually satisfactory agreement on a grievance.The two sides have agreed to bring in a(n)_________ who will examine the evidence and arguments on both sides and issue a binding decision.

Accepted Answer

An arbitrator is a neutral third party who examines the evidence and arguments on both sides of a dispute and issues a binding decision. Mediators facilitate communication between the two sides but do not issue a decision. A fact-finder is similar to an arbitrator but issues a non-binding decision, providing recommendations for a resolution. A union steward represents the interests of union members but does not have the authority to issue a decision. Therefore, the best choice in this scenario is an arbitrator.

Question 6

A(n)___________ occurs when a union encourages its members and the general public not to buy the products of a firm involved in a labour dispute.

Accepted Answer

A primary boycott occurs when a union encourages its members and the general public not to buy the products of a firm involved in a labour dispute. An injunction is a court order that requires someone to stop doing something. A wildcat strike is a strike action that has not been authorized by the union. An embargo is a government-imposed restriction on trade with a particular country.

Question 7

Elected officials,attorneys,and professors are often called on to serve as _________ in labour disputes.

Accepted Answer

The answer of Elected officials,attorneys,and professors are often called on...

Question 8

The process of bringing in an impartial third party to render a binding decision in a labour dispute is referred to as:

Accepted Answer

The process described is arbitration, as it involves bringing in a third party to make a final and binding decision on a labour dispute. Resolution and confirmation are not specific terms for this process, and mediation involves a third party facilitating a negotiation process without rendering a final decision.

Question 9

A(n)___________ is a court order directing someone to do something or to refrain from doing something.

Accepted Answer

An injunction is a court order directing someone to either do something or to refrain from doing something. The purpose of an injunction is to prevent harm, maintain the status quo, or enforce certain rights. It can be temporary or permanent and can be used in a variety of legal situations, such as fraud, intellectual property infringement, or breach of contract.

Question 10

A(n)___________ occurs when management temporarily closes a business to deny employment to workers.

Accepted Answer

A lockout is a tactic used by management to temporarily shut down a business and deny employment to workers, often as a way to pressure workers into agreeing to concessions or accepting a new contract. Secondary boycotts refer to actions taken by others (such as unions or consumers) to pressure a business by boycotting its products or services, involuntary strikes occur when workers go on strike without authorization from their union or against their union's wishes, and employment injunctions are court orders that prohibit workers from engaging in certain activities (such as strikes) that are considered illegal or harmful to the business.

Question 11

You've been on your lunch break for less than 45 minutes when your boss orders you to return to work immediately or be docked an hour's pay.You complain that the current labour contract specifies a full hour for your lunch break and you still have over 15 minutes left.Your boss stands firm on his order for you to return to work.Under protest,you return to work,but plan to file a grievance.The first step you should take is to contact a(n):

Accepted Answer

The best choice in this situation is to contact a shop steward. A shop steward is a union representative who acts as an intermediary between the employees and the employer. They are trained in resolving grievances and can often negotiate solutions to workplace issues before they escalate to arbitration or mediation. The shop steward can help the employee file a formal grievance and work with the employer to resolve the issue within the confines of the labor contract.

Question 12

Anna believes that her manager violated the terms of the negotiated labour-management agreement when he required her to report to work on a holiday.She has discussed her concerns with her shop steward and he agrees with her.It is likely the steward will encourage Anna to:

Accepted Answer

Pursuing a grievance over the interpretation of the labour contract is the best course of action for Anna to take. This will allow her to challenge her manager's decision and seek a resolution through the established dispute resolution process outlined in the labour-management agreement. The shop steward is likely to support this option as it is a common course of action in such situations. The other options - looking for another job, contacting the CLC, or sending a letter of protest to the union president - are not likely to be effective in resolving Anna's immediate concern.

Question 13

Hector is philosophically opposed to unions."Why should I be required to join an organization I don't agree with,or pay a fee to support it financially"? he asked some of his buddies who belong to the union."I thought this was a free country,but I don't feel very free when I'm told that I'll lose my job if I don't join the union.It just isn't fair".Hector's comments suggest he favours a(n)__________ shop arrangement.

Accepted Answer

Hector's opposition to being required to join a union and his belief that it's not fair to lose his job for not doing so suggests that he favours an open shop arrangement where employees are not required to join a union or pay union dues as a condition of employment.

Question 14

Conciliation would be required by the government when

Accepted Answer

Conciliation is required by the government when a labour-management dispute has major implications for the general public. This is because the government has a responsibility to ensure that the public is not adversely affected by such disputes, and conciliation is a way to resolve the conflict and prevent any negative impact on the public.

Question 15

In the late 1930s management at Bodenger Industries agreed to hire only those workers who were already members of the Steelworkers Union.Bodenger had agreed to a type of arrangement known as a(n):

Accepted Answer

A closed shop is a type of labor organization in which an employer agrees to hire only union members. This is consistent with the scenario presented in the question, where Bodenger Industries agreed to hire only those workers who were already members of the Steelworkers Union.

Question 16

Dr.Kwan,a professor at a local university,has been working with the union leaders and management at XYZ Corporation to help the two sides resolve differences over desired wage levels for a new contract.First,he met with each side privately to determine any common ground for agreement.For the past week,he has worked with representatives from each side to promote communication and compromise at the bargaining table.Dr.Kwan is a(n):

Accepted Answer

Dr. Kwan is promoting communication and compromise between the union leaders and management, indicating that he is acting as a mediator.

Question 17

A(n)________ boycott is an attempt by labour to convince others to stop doing business with a firm that is the subject of a primary boycott.

Accepted Answer

A secondary boycott is the attempt by labor to convince others to stop doing business with a firm that is the subject of a primary boycott.

Question 18

Amie was recently hired at Kreigmeister Industries as a repairperson.She was informed that even if she did not join the union representing her fellow repair workers,she would still have to pay a fee to the union.Apparently,Kreigmeister operates under a(n):

Accepted Answer

In an agency shop agreement, non-union workers are required to pay a fee to the union for the representation and benefits they receive even if they choose not to become full-fledged union members. This arrangement is legal in many states, including the United States.

Question 19

Some provinces have legislation banning the use of ___________ or scabs as unions call them,during a strike.

Accepted Answer

The term "scabs" refers to individuals who continue to work during a strike, often hired by the employer to replace unionized workers. Some provinces in Canada have laws prohibiting the use of strikebreakers or scabs during a strike, in order to support the collective bargaining power of unions. Injunctions (A) are court orders that prohibit certain actions, while secondary boycotts (B) refer to a tactic where a union targets a third party that does business with the employer in order to put pressure on the employer. Yellow-dog contracts (D) are agreements between an employer and employee in which the employee agrees not to join or participate in a union.

Question 20

Historically,the most potent union tactic when collective bargaining efforts break down has been the:

Accepted Answer

Strikes have been the most effective tactic for unions when collective bargaining efforts break down, as they disrupt the normal course of business operations and can have significant economic impacts on the employer. Other tactics such as lockouts, court injunctions, or primary boycotts may be used in certain situations, but they are generally less effective in achieving the union's objectives.

Quiz 13: Understanding Employeemanagement Issues and Relations

When union members who have a dispute with a company walk around outside the firm's place of business carrying signs and talking to the media and public about their concerns,they are using a tactic known as:

A key difference between a mediator and an arbitrator is that:

___________ is the use of a third party to encourage labour and management to continue negotiating in an effort to settle a labour dispute or achieve a mutually acceptable labour-management agreement.

Two of the most important tactics used by unions when collective bargaining efforts break down are:

At the ABC Corporation the union and management have not been able to reach a mutually satisfactory agreement on a grievance.The two sides have agreed to bring in a(n) _________ who will examine the evidence and arguments on both sides and issue a binding decision.

A(n) ___________ occurs when a union encourages its members and the general public not to buy the products of a firm involved in a labour dispute.

Elected officials,attorneys,and professors are often called on to serve as _________ in labour disputes.

The process of bringing in an impartial third party to render a binding decision in a labour dispute is referred to as:

A(n) ___________ is a court order directing someone to do something or to refrain from doing something.

A(n) ___________ occurs when management temporarily closes a business to deny employment to workers.

Anna believes that her manager violated the terms of the negotiated labour-management agreement when he required her to report to work on a holiday.She has discussed her concerns with her shop steward and he agrees with her.It is likely the steward will encourage Anna to:

Conciliation would be required by the government when

In the late 1930s management at Bodenger Industries agreed to hire only those workers who were already members of the Steelworkers Union.Bodenger had agreed to a type of arrangement known as a(n) :

A(n) ________ boycott is an attempt by labour to convince others to stop doing business with a firm that is the subject of a primary boycott.

Amie was recently hired at Kreigmeister Industries as a repairperson.She was informed that even if she did not join the union representing her fellow repair workers,she would still have to pay a fee to the union.Apparently,Kreigmeister operates under a(n) :

Some provinces have legislation banning the use of ___________ or scabs as unions call them,during a strike.

Historically,the most potent union tactic when collective bargaining efforts break down has been the: