Question 1

__________ enables firms to compete in time and in efficiency.

Accepted Answer

Computer-aided design and manufacturing (CAD/CAM) enables firms to compete in time and in efficiency by automating the design and manufacturing processes.

Question 2

What makes ISO 9000 so important to Canadian companies?

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Question 3

How are MRP and ERP similar? How do they differ?

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Question 4

How do today's companies make high-quality,custom designed products at very low cost?

Accepted Answer

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Question 5

What are the ISO 9000 and ISO 14000 standards? Why are they important?

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Question 6

Which chart is a tool used for planning?

Accepted Answer

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Question 7

_________ manufacturing has made mass customization possible.

Accepted Answer

Flexible manufacturing allows for quick reconfiguration and customization of production processes, making it possible to efficiently produce unique products on a large scale.

Question 8

Dewey Dare is a production and operations manager with a clothing manufacturer.He has been looking into a system that will enable his company to take measurements from a customer and program machines to design and produce custom-cut clothes at little additional cost.This type of system is an example of the benefits of:

Accepted Answer

CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing) systems enable manufacturers to design and produce custom products efficiently and at little additional cost. It involves taking customer measurements and designing the clothes using computer software, which can then be programmed into machines for production. This type of system is particularly useful in the clothing industry as it allows for a high level of customization without the need for manual labor, reducing costs and increasing efficiency.

Question 9

Discuss how operations management applies to the service sector

Accepted Answer

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Question 10

Westside Manufacturing has just installed some new machines that are designed to do many different tasks and can be used to produce a variety of products.This indicates that Westside is moving toward:

Accepted Answer

The fact that the new machines are able to perform multiple tasks and can be used to produce different products suggests that Westside Manufacturing is moving towards flexible manufacturing, which allows for greater adaptability and efficiency in production processes.

Question 11

The EZee Office Furniture Company makes high quality desks and chairs for executive offices.The company is about to make a radical change in its production process.It will take measurements from customers,have them select from a variety of fabric patterns and answer some basic questions about the furniture styles they like,then design a chair and desk that is ergonomically designed for maximum comfort for its users.The new method EZee Office will use is an example of:

Accepted Answer

The new method EZee Office will use is an example of mass customization, which involves creating custom products to meet the specific needs and preferences of individual customers while still maintaining the benefits of mass production. By taking customer measurements and preferences into account, EZee Office can create furniture that is tailored to their customers' needs and maximize comfort.

Question 12

Edwin Rivera is a production manager who believes his firm uses more of virtually all types of resources than is necessary to produce its products.He would like to find a way to cut back on labour,and reduce the firm's investment in tools and space as well.It seems that Edwin would like to adopt:

Accepted Answer

Edwin's desire to cut back on labor, tools, and space indicates that he is looking for a way to increase efficiency and reduce waste. Lean manufacturing is a system that focuses on just that, by minimizing waste in all forms of production processes. Its principles include reducing inventory, cutting overproduction, and improving process flow, all with the goal of saving resources and improving efficiency. Therefore, Edwin should adopt lean manufacturing to achieve his goal.

Question 13

Which chart is a tool used to measure progress?

Accepted Answer

The Gantt chart is a tool that visually displays progress by showing the planned start and end dates of tasks and how they are progressing over time. It is commonly used in project management to track progress and ensure that the project is on schedule.

Question 14

What factors account for Canada's difficulties in the world's competitive race?

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Question 15

HandZone,a manufacturer of high quality gloves and a variety of fashion accessories,already has both computer-aided design and computer-aided manufacturing.Unfortunately,the two systems cannot communicate with each other.David Warmdigit,a production manager at HandZone,has heard about some software that allows CAD and CAM to work together,and wants to learn more about it.David is interested in:

Accepted Answer

The software that David Warmdigit is interested in is Computer-Integrated Manufacturing (CIM), which allows for seamless communication and integration between CAD and CAM systems. Linear programming software and complex systems integration are not specifically designed for CAD/CAM integration, and holistic internalization of operations is not a software solution. Therefore, C is the best choice.

Question 16

The selection of a proper site for a business facility is important in the production and operations management process.Identify and discuss three factors that often influence the selection of a site.

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Question 17

Which is more complex: a PERT chart or a Gantt chart?

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Question 18

What are some of the benefits of an Enterprise Resource Planning system?

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Question 19

How has the emphasis of quality control changed in recent years? Describe some of the modern quality control techniques that illustrate this change in emphasis.

Accepted Answer

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Question 20

Which is the most complex chart?

Accepted Answer

PERT (Program Evaluation and Review Technique) charts are considered to be the most complex chart among the given options. It is used for analyzing and representing the tasks involved in completing a project, along with their dependencies and timelines. PERT charts utilize multiple arrows and nodes to represent multiple activities and their interrelationships, making them more complex than other types of charts.

Quiz 10: Producing World-Class Goods and Services