Question 1

The process of comparing key points within one's own business with comparable points in another external entity is referred to as

Accepted Answer

Benchmarking involves comparing key aspects of one's own business with that of a comparable external entity, in order to identify ways to improve one's own performance. Six-sigma and Statistical process control are specific quality control methods, while feedback control is a general organizational management concept.

Question 2

The set of standards that certify that a business is using processes and principles in order to assure the production of quality products is known as which of the following?

Accepted Answer

The set of standards that certify that a business is using processes and principles in order to assure the production of quality products is known as ISO 9000. ISO 6000 and GATT 3000/9000 are not related to quality management systems.

Question 3

Compare and contrast analytic manufacturing systems and synthetic manufacturing systems, giving an example of each.

Accepted Answer

The answer of Compare and contrast analytic manufacturing systems and...

Question 4

Use the following to answer questions:
Scenario 18-2. Shana's Chocolate Factory is currently making a profit. Shana, however, wishes to evaluate her scheduling methods and increase her efficiency. She feels that the process can be improved, which means more chocolates could be produced and sold. Christmas is nearing and she knows if she cannot keep up with demand, her customers may choose another chocolate factory. Chocolate and sugar are the major ingredients in her candies. She uses 2,000 pounds of sugar and chocolate combined to produce 10,000 pieces of candy.
-In Scenario 18-2 above, to measure the productivity of her business, Shana would

Accepted Answer

To measure productivity, Shana should divide the total outputs (10,000 pieces of candy) by the total inputs (2,000 pounds of sugar and chocolate combined). This will give her a measure of how efficiently she is using her resources to produce her products. Dividing by sales (A) or expenses (C) would not give an accurate measure of productivity, and dividing by input alone (B) would not take into account the output of the production process.

Question 5

Use the following to answer questions:
Scenario 18-1. Ron's Rifle Manufacturers is facing tough competition. Recently, their rifles have received bad publicity due to a faulty safety mechanism. Management is determined to increase the quality of the rifles and have the emphasis on quality become Ron's competitive advantage.
-In Scenario 18-1 above, management feels very strongly that the concept of six sigma also needs to be applied to customer service. Many customers have expressed their dissatisfaction with the current level of customer service. The difference between three sigma and four sigma levels in customer service in a company with 1,000 employees and 10 stages would be which of the following?

Accepted Answer

The difference between three sigma and four sigma levels in customer service for a company with 1,000 employees and 10 stages would be 439 dissatisfied customers.

Question 6

In order to control quality, M.E.B. Inc. regularly uses small groups of employees to analyze products and processes, particularly when it is designing and manufacturing a new product. These groups can best be described as

Accepted Answer

Quality circles are small groups of employees who meet regularly to analyze and improve products and processes. This aligns with M.E.B. Inc.'s approach to controlling quality through regular analysis by small groups of employees. Feedforward teams focus on identifying and addressing potential issues before they occur, while focus groups are used to gather feedback from customers or users. Concurrent control teams monitor processes in real-time to identify and address issues as they arise. While these approaches may also be used by M.E.B. Inc., neither aligns as well with the given scenario as the use of quality circles.

Question 7

Describe three of the five elements of the operations management system.

Accepted Answer

The answer of Describe three of the five elements of...

Question 8

Use the following to answer questions:
Scenario 18-1. Ron's Rifle Manufacturers is facing tough competition. Recently, their rifles have received bad publicity due to a faulty safety mechanism. Management is determined to increase the quality of the rifles and have the emphasis on quality become Ron's competitive advantage.
-In Scenario 18-1 above, one method that management has decided to use to increase the quality of the rifles is to involve everyone in the organization by having small groups of employees meet regularly to discuss, analyze, and recommend solutions for problem areas. These groups are called

Accepted Answer

Quality circles are small groups of employees who meet regularly to discuss, analyze, and recommend solutions for problem areas. This method involves everyone in the organization and can help improve the quality of the rifles. Six Sigma circles, improvement circles, and employee circles are not commonly used terms in this context.

Question 9

Use the following to answer questions:
Scenario 18-1. Ron's Rifle Manufacturers is facing tough competition. Recently, their rifles have received bad publicity due to a faulty safety mechanism. Management is determined to increase the quality of the rifles and have the emphasis on quality become Ron's competitive advantage.
-In Scenario 18-1 above, Ron's Rifles decides to use the tolerance range of six sigma. This means there will be ________ defects per ______.

Accepted Answer

The answer of Use the following to answer questions:
Scenario 18-1....

Question 10

Which form of control depends most strongly on total quality management principles?

Accepted Answer

The answer of Which form of control depends most strongly...

Question 11

In the Manager's Notes titled "Six Sigma Online," which site can provide you with information about getting certified in six sigma?

Accepted Answer

The Manager's Notes titled "Six Sigma Online" implies that the site mentioned in the title, www.sixsigmaonline.org, is the place to find information about getting certified in six sigma. Therefore, choice D is the best option. The other options, www.qualitytests.biz and www.notgoodenough.com, are not relevant to the topic, and www.qualitycertifications.net is not mentioned in the Manager's Notes.

Question 12

To monitor the quality of work in progress, many businesses are realizing the value of the international quality standards known as

Accepted Answer

ISO 9000 is the international standard for quality management systems. It provides a framework for businesses to ensure consistent quality of their products and services, and to continuously improve their processes. Compliance with ISO 9000 is often required by customers and suppliers in order to do business with them, making it an important standard for businesses to follow. ISO 6000 and GATT 3000/9000 are not relevant quality standards.

Question 13

Inspecting outputs is which of the following types of quality control?

Accepted Answer

Inspecting outputs is a form of Feedback quality control, as it involves evaluating the final product or service and providing feedback for improvements to the process. Feedforward quality control involves anticipating potential issues and taking steps to prevent them, Concurrent quality control involves monitoring the process as it happens, and Intermittent quality control involves checking at predetermined intervals.

Question 14

Use the following to answer questions:
Scenario 18-2. Shana's Chocolate Factory is currently making a profit. Shana, however, wishes to evaluate her scheduling methods and increase her efficiency. She feels that the process can be improved, which means more chocolates could be produced and sold. Christmas is nearing and she knows if she cannot keep up with demand, her customers may choose another chocolate factory. Chocolate and sugar are the major ingredients in her candies. She uses 2,000 pounds of sugar and chocolate combined to produce 10,000 pieces of candy.
-In Scenario 18-2 above, with Christmas approaching, Shana can be relatively assured she will need 50,000 pounds of chocolates based on sales from the last three years. She also knows she needs this amount produced by December 15 in order to take advantage of Christmas shopping. Which of the following types of scheduling should Shana use?

Accepted Answer

Backward scheduling is the best choice for Shana because it starts with the desired delivery date (December 15) and works backwards to determine the necessary start date and schedule for each activity in the production process. This will ensure that Shana can meet the demand for chocolates during the Christmas season. Forward scheduling, routing, and sequencing may also be used in conjunction with backward scheduling to further streamline and optimize the production process.

Question 15

Use the following to answer questions:
Scenario 18-1. Ron's Rifle Manufacturers is facing tough competition. Recently, their rifles have received bad publicity due to a faulty safety mechanism. Management is determined to increase the quality of the rifles and have the emphasis on quality become Ron's competitive advantage.
-In Scenario 18-1 above, the customers view the quality of Ron's rifles based on

Accepted Answer

The scenario states that management wants to make quality Ron's competitive advantage, which implies that the customers' perspective on the quality of the rifles will depend on how well the rifles satisfy their needs.

Question 16

Use the following to answer questions:
Scenario 18-1. Ron's Rifle Manufacturers is facing tough competition. Recently, their rifles have received bad publicity due to a faulty safety mechanism. Management is determined to increase the quality of the rifles and have the emphasis on quality become Ron's competitive advantage.
-In Scenario 18-1 above, there is no factor more important to businesses than that of

Accepted Answer

The scenario states that management is focused on increasing the quality of the rifles and making it their competitive advantage, indicating that quality is the most important factor for the business at this point. Price, consumer demand, and variety are not mentioned as priorities in this context.

Question 17

Use the following to answer questions:
Scenario 18-2. Shana's Chocolate Factory is currently making a profit. Shana, however, wishes to evaluate her scheduling methods and increase her efficiency. She feels that the process can be improved, which means more chocolates could be produced and sold. Christmas is nearing and she knows if she cannot keep up with demand, her customers may choose another chocolate factory. Chocolate and sugar are the major ingredients in her candies. She uses 2,000 pounds of sugar and chocolate combined to produce 10,000 pieces of candy.
-In Scenario 18-2 above, to determine the materials productivity for the sugar and chocolate, Shana would use the formula and find that the ratio was

Accepted Answer

The answer of Use the following to answer questions:
Scenario 18-2....

Question 18

Use the following to answer questions:
Scenario 18-2. Shana's Chocolate Factory is currently making a profit. Shana, however, wishes to evaluate her scheduling methods and increase her efficiency. She feels that the process can be improved, which means more chocolates could be produced and sold. Christmas is nearing and she knows if she cannot keep up with demand, her customers may choose another chocolate factory. Chocolate and sugar are the major ingredients in her candies. She uses 2,000 pounds of sugar and chocolate combined to produce 10,000 pieces of candy.
-In Scenario 18-2 above, the detailed breakdown of information explaining exactly how each chocolate will be produced and the steps to be taken at each point in production is called which of the following?

Accepted Answer

Routing is the process of determining the exact path and steps that a product will take during production. It involves a detailed breakdown of information explaining exactly how each product will be produced and the steps to be taken at each point in production. In this scenario, Shana wishes to evaluate her scheduling methods and increase her efficiency, which involves improving the process of production. Therefore, the detailed breakdown of information explaining exactly how each chocolate will be produced and the steps to be taken at each point in production is called routing.

Question 19

The use of statistical analysis to determine the probability of a variation in a product being a random mishap or a continuous problem is known as which of the following?

Accepted Answer

Statistical process control (SPC) involves using statistical analysis to monitor and control a process to ensure that it operates within predetermined limits. SPC can help determine if a variation in a product is a one-time random occurrence or a continuous problem that needs to be addressed. ISO 9000 is a quality management system, GATT 3000 is not a recognized term in quality management, and random process control is not a commonly used term in statistical process control.

Question 20

Use the following to answer questions:
Scenario 18-2. Shana's Chocolate Factory is currently making a profit. Shana, however, wishes to evaluate her scheduling methods and increase her efficiency. She feels that the process can be improved, which means more chocolates could be produced and sold. Christmas is nearing and she knows if she cannot keep up with demand, her customers may choose another chocolate factory. Chocolate and sugar are the major ingredients in her candies. She uses 2,000 pounds of sugar and chocolate combined to produce 10,000 pieces of candy.
-In Scenario 18-2 above, the processes used in making various candies differ. Some candies are dipped, some are rolled in nuts, and some are layered. In determining the order with which various chocolates will go through the production system, Shana is considering which stage of the scheduling process?

Accepted Answer

Sequencing involves determining the order in which different tasks or operations are performed within the production system. In this case, Shana is considering the order in which various chocolates will go through the production system, which falls under sequencing.

Quiz 18: Operations Management