Question 1

After the meeting, the project manager should publish the meeting results
A) within 24 hours after the meeting.
B) by the end of the week.
C) before the next meeting.
D) if the project manager has time to send the notes.

Accepted Answer

It is best to publish the meeting results within 24 hours after the meeting to ensure that all participants remember the discussion and can act on any action items as soon as possible. Delaying the publication of the meeting results may cause confusion and delay progress on the project.

Question 2

____ body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.
A) Neutral
B) Negative
C) Critical
D) Positive

Accepted Answer

Positive body language typically involves behaviors that convey friendliness, openness, and engagement with the person being interacted with. These behaviors can include direct eye contact, a smile, hand gestures that illustrate points being made, leaning forward to show interest, and nodding to acknowledge agreement or understanding. All of these behaviors can help to establish rapport and build positive connections between people.

Question 3

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ____ with other appropriate individuals, not wait for a future status review meeting.
A) project status review meetings
B) problem-solving meetings
C) design review meetings
D) post-project evaluation meetings

Accepted Answer

When a problem or potential problem is identified, calling a problem-solving meeting promptly with other appropriate individuals allows for faster resolution and prevents the problem from escalating. Waiting for a status review meeting could potentially make the problem worse and delay the project. The other choices listed - project status review meetings, design review meetings, and post-project evaluation meetings - are not the best options for addressing a current problem or potential problem.

Question 4

A final ____ when the contractor has completed the detailed specifications, drawings, screen and report formats, and such.The purpose of this final design review meeting is to gain approval from the customer.
A) project status review meetings
B) problem-solving meetings
C) design review meetings
D) post-project evaluation meetings

Accepted Answer

The sentence clearly states that the purpose of this meeting is to gain approval of the final design. Therefore, the most appropriate option is a design review meeting. Project status review meetings are held to discuss the overall progress of the project, problem-solving meetings are held to identify and solve issues that arise during the project, and post-project evaluation meetings are held after the project is completed to evaluate its success.

Question 5

____ body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.
A) Neutral
B) Negative
C) Critical
D) Positive

Accepted Answer

Negative body language often indicates disinterest, boredom, or even hostility. It can create a barrier between individuals and hinder effective communication.

Question 6

A project status review meeting is usually led or called by
A) the project team.
B) the team member that identified a problem.
C) the project manager.
D) the customer.

Accepted Answer

The project status review meeting is usually led or called by the project manager, as they are responsible for overseeing the project's progress and ensuring that it meets its objectives. The project team may be present to provide updates, but it is the project manager's responsibility to facilitate the meeting and make any necessary decisions or adjustments to the project plan. The customer may be invited to attend, but they typically do not lead or call the meeting. The team member that identified a problem may raise it during the meeting, but they do not necessarily lead or call the meeting.

Question 7

Half of making communication effective is
A) listening.
B) responding.
C) understanding.
D) talking.

Accepted Answer

Listening is the foundation of effective communication. Without active and attentive listening, understanding and responding appropriately become difficult, if not impossible.

Question 8

All of the following are suggestions for improving listening skills except
A) focus on the person talking.
B) interrupt the speaker to state clarification.
C) engage in active listening, provide verbal and nonverbal feedback to the person talking.
D) ask questions.

Accepted Answer

Interrupting the speaker is not a suggestion for improving listening skills but rather a hindrance to effective communication. It is important to allow the speaker to express themselves fully before responding or offering clarification.

Question 9

All of the following are barriers to effective listening except
A) pretending to listen.
B) patience.
C) bias and closed-mindedness.
D) jumping to conclusions.

Accepted Answer

Patience is not a barrier to effective listening, in fact, it is a key component of it. Pretending to listen, bias and closed-mindedness, and jumping to conclusions are all barriers to effective listening.

Question 10

A preliminary ____ when the contractor has completed the initial conceptual specifications, drawings, or flowcharts.The purpose of this preliminary design review meeting is to get the customer's agreement.
A) project status review meetings
B) problem-solving meetings
C) design review meetings
D) post-project evaluation meetings

Accepted Answer

The question specifically asks for a type of meeting that occurs when the contractor has completed initial conceptual specifications, drawings, or flowcharts. The purpose of this meeting is to obtain the customer's approval. This aligns with the definition of a design review meeting, which is used to ensure that a project design is appropriate and meets specified requirements. Therefore, choice C is the best option. The other options do not match the given criteria for the type of meeting being described.

Question 11

The primary purposes of a ____ are to inform, to identify problems, and to identify action items.
A) project status review meeting
B) problem-solving meeting
C) design review meeting
D) post-project evaluation meeting

Accepted Answer

The primary purposes of a project status review meeting are to inform project stakeholders of the current status of the project, identify any problems or issues that need to be addressed, and identify action items or next steps to keep the project on track. While problem-solving meetings, design review meetings, and post-project evaluation meetings can also serve these purposes, the term "project status review meeting" most specifically describes a meeting focused on providing updates, identifying issues, and defining next steps for a project.

Question 12

Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email.

Accepted Answer

Teleconferencing allows for real-time communication and the ability to share audio, video, and visual materials, making it a more interactive way to share information compared to email.

Question 13

Listening is more than just letting the other person talk.It must be
A) a passive, not an active, process.
B) an impatient, not a patient, process.
C) an reactive, not a proactive, process.
D) an active, not a passive, process.

Accepted Answer

Listening involves actively paying attention to the speaker and processing their message, rather than simply allowing them to talk without any engagement or thought.

Question 14

It is important for the project team to know which document is the latest version of a document, so that they can perform their work correctly based on the most current information and documentation.

Accepted Answer

Knowing the latest version of a document is important for the project team to ensure that they are using the most up-to-date information while performing their work. This can help avoid errors, rework, and delays in the project.

Question 15

Before a project team meeting, the ____ should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.
A) the project team
B) the team member that identified a problem
C) the project manager
D) the customer

Accepted Answer

The project manager is responsible for planning and scheduling project team meetings. They should determine whether a meeting is necessary and identify the purpose and participants of the meeting.

Question 16

Teleconferencing includes tools such as conference calls and videoconferencing.

Accepted Answer

Teleconferencing is a broad term that encompasses various communication tools, including conference calls and videoconferencing.

Question 17

Projects that involve a design phase, such as an information system project, may require one or more technical ____ to ensure that the customer agrees with or approves of the design.
A) project status review meetings
B) problem-solving meetings
C) design review meetings
D) post-project evaluation meetings

Accepted Answer

Design review meetings are specifically intended to review and seek approval for the design of a project. Project status review meetings may touch on design, but they are more focused on overall project progress. Problem-solving meetings are held when there are issues or challenges with the project, and post-project evaluation meetings take place after the project is completed.

Question 18

The heart of communication is not words, but
A) listening.
B) responding.
C) understanding.
D) talking.

Accepted Answer

Understanding is the core of effective communication because it ensures that the message is comprehended accurately by the receiver, which is essential for meaningful exchanges.

Question 19

Throughout a project, various project documents will be revised to incorporate changes.

Accepted Answer

As a project progresses, changes may need to be made to various project documents such as the project plan, risk management plan, and communication plan. These documents will need to be revised to ensure they accurately reflect the current state of the project.

Question 20

____ should be held on a regularly scheduled basis.
A) Project status review meetings
B) Problem-solving meetings
C) Design review meetings
D) Post-project evaluation meetings

Accepted Answer

Project status review meetings should be held regularly to ensure that the project is on track and to address any issues promptly.

Quiz 12: Project Communication and Documentation

After the meeting, the project manager should publish the meeting results

____ body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ____ with other appropriate individuals, not wait for a future status review meeting.

A final ____ when the contractor has completed the detailed specifications, drawings, screen and report formats, and such.The purpose of this final design review meeting is to gain approval from the customer.

____ body language can be a frown, crossed arms, slouching, fidgeting, gazing or looking away, doodling, or yawning.

A project status review meeting is usually led or called by

Half of making communication effective is

All of the following are suggestions for improving listening skills except

All of the following are barriers to effective listening except

A preliminary ____ when the contractor has completed the initial conceptual specifications, drawings, or flowcharts.The purpose of this preliminary design review meeting is to get the customer's agreement.

The primary purposes of a ____ are to inform, to identify problems, and to identify action items.

Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email.

Listening is more than just letting the other person talk.It must be

It is important for the project team to know which document is the latest version of a document, so that they can perform their work correctly based on the most current information and documentation.

Before a project team meeting, the ____ should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.

Teleconferencing includes tools such as conference calls and videoconferencing.

Projects that involve a design phase, such as an information system project, may require one or more technical ____ to ensure that the customer agrees with or approves of the design.

The heart of communication is not words, but

Throughout a project, various project documents will be revised to incorporate changes.

____ should be held on a regularly scheduled basis.