Question 1

______ are managers who normally report to middle managers.
A)nonmanagerial employees
B)supervisors
C)staff
D)executives

Accepted Answer

Supervisors are typically lower-level managers who report to middle managers and oversee nonmanagerial employees. Staff refers to individuals who provide support and expertise to managers, but they may not necessarily report directly to them. Executives are higher-level managers who typically report to a CEO or board of directors. Therefore, the best choice is B) supervisors.

Question 2

All the various roles that supervisors are called on to perform are carried out by the ______.
A)management process
B)planners
C)staff
D)executives

Accepted Answer

The management process refers to the various functions that supervisors perform, such as planning, organizing, leading, and controlling. While staff members may assist with some of these tasks, and executives may provide guidance and oversight, it is ultimately the supervisors who are responsible for carrying out the management process on a day-to-day basis. Planners may help with developing strategies and setting goals, but they do not perform all of the roles that supervisors are called on to fulfill. Therefore, the best choice is A) management process.

Question 3

Managers are deemed effective if they ______.
A)use a minimum amount of resources
B)devote a large amount of time to planning
C)achieve their goals
D)are organized

Accepted Answer

The effectiveness of a manager is ultimately measured by their ability to achieve their goals, regardless of how much resources they use, how much time they spend on planning, or how organized they are. While these factors may contribute to a manager's overall effectiveness, successfully achieving goals should be the primary focus.

Question 4

Which part of the management process includes measuring results,comparing results to expectations,and taking corrective action to bring results in to line?
A)planning
B)organizing
C)leading
D)controlling

Accepted Answer

This process is known as controlling and involves monitoring progress towards goals, comparing actual results to planned results, and taking corrective action if necessary to bring results back in line.

Question 5

Which type of manager establishes a vision for the organization,develops broad strategies,and motivates and directs managers who report to them?
A)executives
B)middle managers
C)supervisors
D)nonmanagerial employees

Accepted Answer

Executives are top-level managers who are responsible for developing the overall vision and strategy for the organization. They set goals and objectives, allocate resources, and make important decisions that affect the direction of the organization. They also motivate and direct middle managers who report to them. Middle managers, on the other hand, are responsible for implementing the strategies and plans developed by executives and directing the work of supervisors and non-managerial employees. Supervisors are responsible for leading and supervising the day-to-day work of non-managerial employees.

Question 6

Maria's marketing team has exceeded their monthly advertising budget.Maria did not meet which type of desired results?
A)quantity
B)quality and workmanship
C)costs and budget control
D)management of human resources

Accepted Answer

Maria's marketing team exceeding their monthly advertising budget means that they did not effectively manage costs and budget control.

Question 7

The concept that work should be divided so that each person will perform a specialized portion is called ______.
A)division of work
B)chain of command
C)unity of direction
D)unity of command

Accepted Answer

The concept that work should be divided so that each person will perform a specialized portion is called division of work. The other options (chain of command, unity of direction, and unity of command) refer to different principles in the management process.

Question 8

Under the Taft-Hartley Act,the definition of a supervisor depends on:
A)being paid a salary.
B)the proportion of time devoted to production work.
C)the number of people supervised.
D)the exercise of authority requiring independent judgment.

Accepted Answer

The Taft-Hartley Act defines a supervisor as someone who has the authority to make independent judgments, such as hiring, firing, disciplining, or influencing the work of other employees. Therefore, choice D is the best answer, as it pertains to the exercise of authority requiring independent judgment. A supervisor does not necessarily need to be salaried, nor is the number of people supervised or the proportion of time devoted to production work the determining factor in their classification under the Taft-Hartley Act.

Question 9

What two major end results are supervisors seeking?
A)a product or a service
B)management and efficiency
C)energy and utilities
D)facilities and equipment

Accepted Answer

Supervisors are seeking a product or a service as the end result of their work.

Question 10

As a new supervisor,Raylene is getting to know the real problems of her department and is becoming fully informed about the operations there.What stage of supervisory transition is she in?
A)taking hold
B)immersion
C)reshaping
D)consolidation

Accepted Answer

Raylene is in the immersion stage of supervisory transition where she is fully immersed in understanding the operations and problems of her department. The taking hold stage is focused on getting started in the new position, reshaping is about making changes and improvements, and consolidation is about maintaining the changes and improvements made.

Question 11

Ryan has led his team to exceed their monthly goal of new clients this month.Which type of management results has Ryan attained?
A)quantity
B)quality and workmanship
C)costs and budget control
D)management of human resources

Accepted Answer

Ryan has exceeded the monthly goal of new clients which is a measure of the quantity of output. Therefore, he has attained quantitative management results.

Question 12

Luis schedules the work of other carpenters in his crew,but spends the great majority of his time doing carpentry work.Under the Fair Labor Standards Act,Luis is:
A)a manager.
B)not a supervisor.
C)not eligible for overtime pay.
D)not eligible to join a union.

Accepted Answer

Luis is not considered a supervisor under the Fair Labor Standards Act because he spends the majority of his time doing carpentry work rather than managing or supervising other employees.

Question 13

Richard works effectively with individuals and groups.He can work with peers,supervisors,as well as subordinates.What type of managerial skills does he have?
A)technical
B)administrative
C)interpersonal
D)supervisory

Accepted Answer

Richard possesses interpersonal skills, which involve his ability to work effectively with others, regardless of their position in the organization. This includes working with peers, supervisors, and subordinates in order to achieve common goals. Technical skills involve specialized knowledge and expertise related to a particular field, while administrative skills are related to organizing and coordinating activities within an organization. Supervisory skills involve controlling and directing the work of others.

Question 14

Orders and instructions should flow from the higher manager to the lower one.What is this concept called?
A)division of work
B)chain of command
C)unity of direction
D)unity of command

Accepted Answer

This concept is called the chain of command, where orders and instructions flow from higher levels of management to lower ones in a formal way. This ensures clear communication, accountability, and efficient decision-making within the organization.

Question 15

Managers are deemed efficient if they ______.
A)use a minimum amount of resources for the amount of outputs produced
B)devote a large amount of time to planning
C)interview,select,and train people who are most suitable to fill open jobs
D)are organized

Accepted Answer

The answer of Managers are deemed efficient if they ______.
A)use...

Question 16

The concept that an individual should have only one boss is called ______.
A)division of work
B)chain of command
C)unity of direction
D)unity of command

Accepted Answer

Unity of command means that an individual should have one boss to report to, ensuring clear communication and accountability within the organization.

Question 17

Which type of manager implements programs that are intended to carry out the broader objectives set by executives?
A)executives
B)middle managers
C)supervisors
D)nonmanagerial employees

Accepted Answer

Middle managers are responsible for implementing programs and strategies set by executives and communicating them to lower-level employees. Supervisors are responsible for overseeing the day-to-day activities of nonmanagerial employees, and nonmanagerial employees do not have managerial responsibilities. Executives typically set the broader objectives and strategies for the organization.

Question 18

A manager who sets goals and objectives and creates specific plans is completing which step in the management process?
A)planning
B)organizing
C)staffing
D)leading

Accepted Answer

Setting goals and creating plans is a key element of the planning step in the management process.

Question 19

The Fair Labor Standards Act (FLSA)of 1938 states that supervisors must be paid a salary.Why does this make some supervisors unhappy?
A)Supervisors are exempt from overtime pay.
B)Supervisors would rather be paid hourly.
C)Supervisors do not wish to be paid.
D)Supervisors do not want additional benefits.

Accepted Answer

Supervisors are exempt from overtime pay if they are paid a salary, which means they do not receive additional pay for any hours worked over 40 per week. However, if they were paid hourly, they would be eligible for overtime pay, which may be more desirable to some supervisors.

Question 20

Joanie has knowledge of the accounting industry.She knows its processes,required equipment,and potential problems of her job.What type of managerial skills does she have?
A)technical
B)administrative
C)interpersonal
D)accounting

Accepted Answer

Joanie's knowledge of the accounting industry demonstrates technical skills, which refer to specific knowledge and expertise in a particular field. Administrative skills involve the ability to plan, organize, and control resources, while interpersonal skills focus on communication, motivation, and leadership. Although accounting skills are important for someone in the accounting industry, they are a subset of technical skills.

Quiz 1: The Supervisors Role in Creating a Positive Workplace

______ are managers who normally report to middle managers.

All the various roles that supervisors are called on to perform are carried out by the ______.

Managers are deemed effective if they ______.

Which part of the management process includes measuring results,comparing results to expectations,and taking corrective action to bring results in to line?

Which type of manager establishes a vision for the organization,develops broad strategies,and motivates and directs managers who report to them?

Maria's marketing team has exceeded their monthly advertising budget.Maria did not meet which type of desired results?

The concept that work should be divided so that each person will perform a specialized portion is called ______.

Under the Taft-Hartley Act,the definition of a supervisor depends on:

What two major end results are supervisors seeking?

As a new supervisor,Raylene is getting to know the real problems of her department and is becoming fully informed about the operations there.What stage of supervisory transition is she in?

Ryan has led his team to exceed their monthly goal of new clients this month.Which type of management results has Ryan attained?

Luis schedules the work of other carpenters in his crew,but spends the great majority of his time doing carpentry work.Under the Fair Labor Standards Act,Luis is:

Richard works effectively with individuals and groups.He can work with peers,supervisors,as well as subordinates.What type of managerial skills does he have?

Orders and instructions should flow from the higher manager to the lower one.What is this concept called?

Managers are deemed efficient if they ______.

The concept that an individual should have only one boss is called ______.

Which type of manager implements programs that are intended to carry out the broader objectives set by executives?

A manager who sets goals and objectives and creates specific plans is completing which step in the management process?

The Fair Labor Standards Act (FLSA) of 1938 states that supervisors must be paid a salary.Why does this make some supervisors unhappy?

Joanie has knowledge of the accounting industry.She knows its processes,required equipment,and potential problems of her job.What type of managerial skills does she have?