Question 1

Having integrity means that you are true to your ethical principles in all situations.

Accepted Answer

Integrity refers to being honest and having strong moral principles that guide your behavior in all circumstances. It involves consistently adhering to these principles and being transparent even in the face of difficult or challenging situations.

Question 2

While a conversational language style is preferable in internal communication,it should be avoided when communicating with people outside of your company.

Accepted Answer

False

Question 3

Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.

Accepted Answer

False

Question 4

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

Accepted Answer

The answer of The we-viewpoint is more effective in building...

Question 5

Although many businesses are less formal than in the past,if you are too informal in your writing,you risk sounding unprofessional.

Accepted Answer

Being too informal in writing can make you sound unprofessional even in today's less formal business environment.

Question 6

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

Accepted Answer

Blaming the reader is not a constructive approach to problem-solving. It's important to express your feelings honestly and assertively without assigning blame. A better approach is to focus on finding a solution that works for both parties, rather than placing blame or making accusations.

Question 7

The you-viewpoint is also called the
A) you-arrogance.
B) you-attitude.
C) you-experience.
D) you-stamp.
E) you-practice.

Accepted Answer

The you-viewpoint is also called the you-attitude, as it refers to writing or speaking from the perspective of the reader or listener. This approach acknowledges the audience's interests, needs, and desires, and focuses on how the message will benefit them. It is a key component of effective communication.

Question 8

Using the you-viewpoint insures that you are always sincere and avoid manipulation.

Accepted Answer

The answer of Using the you-viewpoint insures that you are...

Question 9

The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.

Accepted Answer

Rubber stamps are pre-made messages that are typically generic and may not take into account the specific needs or situation of the reader. Using these stamps can suggest laziness or a lack of consideration for the individual receiving the message. It is important to always consider the reader's unique circumstances when crafting business messages.

Question 10

A lie of commission is when you purposefully leave out information.

Accepted Answer

A lie of commission is when you purposefully provide false information, while leaving out information is a lie of omission.

Question 11

Since positive words are the most effective for achieving desired effects,negative words should not be used in business messages.

Accepted Answer

While positive words are generally more effective in business messages, negative words may still need to be used in certain situations such as addressing problems or setting boundaries. It is important, however, to use negative words carefully and constructively instead of in a harsh or critical manner.

Question 12

"The students of the seventh grade scored well on their math test." This is an example of a discriminatory sentence.

Accepted Answer

The sentence is not discriminatory as it does not contain any biased or prejudiced language towards a particular group. It simply states that the seventh-grade students scored well on their math test.

Question 13

A positive message is always ethical.

Accepted Answer

A positive message may not always be ethical if it involves deception or hiding the truth. Ethical communication involves not only being positive, but also being honest, transparent, and respectful.

Question 14

One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.

Accepted Answer

Using gender-specific language can be exclusive and perpetuate stereotypes. Choosing gender-neutral terms is more inclusive and respectful.

Question 15

The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.

Accepted Answer

A rubber stamp phrase is a common, generic expression that is used repeatedly without much thought or personalization. "Let me know if I can be of further assistance" is a common and often-used phrase that could be considered a rubber stamp.

Question 16

Because the center parts of a message receive major attention,this part carries more emphasis than the other parts.

Accepted Answer

The answer of Because the center parts of a message...

Question 17

In general,the more space you devote to a point,the more you emphasize it.

Accepted Answer

This statement is true. When you visually emphasize a point by giving it more space, it stands out more and draws more attention from the viewer.

Question 18

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

Accepted Answer

Following Aristotelian ethics means making the choice that promotes the virtuous and flourishing life for the individual and the community, rather than simply maximizing the quantity of good for a majority.

Question 19

The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."

Accepted Answer

The answer of The best way to make sure a...

Question 20

One good way to avoid blaming the reader is to use "you" frequently in your message.

Accepted Answer

Using "you" frequently can come across as accusatory or aggressive, which can lead to the reader feeling blamed. Instead, it's better to focus on the issue or situation at hand, and use "I" statements to express your thoughts or feelings.

Quiz 6: Building Positive Relationships Through Communication