The long-term source of value for the customers of family businesses may rest with the belief that the businesses are customer-focused.
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Q31: The typical understanding of conflict in family
Q32: An example of positive conflict in a
Q33: The potential for negative conflict in a
Q34: Nonfamily members may feel that they will
Q35: An example of negative conflict in a
Q37: Succession is about passing the business to
Q38: Emotional reactions to conflict are the same
Q39: Family businesses find it relatively to accept
Q40: A well-intentioned and well-designed compensation plan will
Q41: Experts say that communication is one of
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