In the "House of Quality" the section that illustrates the means by which the company seeks to meet customer needs (the Hows) is known as
A) Customer Requirements
B) Engineering Characteristics
C) Relationship Matrix
D) The "Roof" of the house
E) The "Basement"

Question

Quizplus · Accepted Answer

The section that illustrates the means by which the company seeks to meet customer needs is known as Engineering Characteristics. This section of the House of Quality identifies the technical requirements, features, and attributes that the product or service should have to meet the customer's needs.

In the "House of Quality" the Section That Illustrates the Means