Question 1

At CPL Manufacturing,the one-millionth product must be identical to the first.The work is automated and accomplished by machines designed expressly to make these products.This type of manufacturing is known as:

Accepted Answer

Repetitive manufacturing is a type of manufacturing that involves the production of identical products over and over again, using automated machines specifically designed for that purpose. This type of manufacturing is well-suited for the production of large volumes of goods, and is particularly useful when the products being manufactured are relatively simple and require a minimal amount of customization or variation. In the case of CPL Manufacturing, the requirement that the one-millionth product be identical to the first suggests that the company is using a repetitive manufacturing approach.

Question 2

Bottlenecks in a process are responsible for slower throughput times for the entire process.

Accepted Answer

Bottlenecks in a process are areas that limit the flow of work and lead to slower throughput times for the entire process, as work can only move as quickly as the bottleneck allows. Identifying and addressing these bottlenecks is important for improving overall process efficiency.

Question 3

Job shops are best suited for

Accepted Answer

Job shops are best suited for short production runs because they specialize in producing custom-made products in small quantities, which are typically not mass-produced. This means that they often require frequent setup changes and adjustments to produce unique products, making them less efficient for long production runs. Additionally, job shops tend to have flexible equipment and processes that can be easily customized to meet the unique needs of each order, so they are better suited for producing non-standardized products.

Question 4

The topic of discussion during the monthly senior managers' meeting is how best to manufacture the company's product with existing materials,manpower,and machinery.This discussion is about:

Accepted Answer

The topic of discussion revolves around how to effectively manage the manufacturing process using existing resources such as materials, manpower, and machinery. This falls under the domain of operations management, which is concerned with optimizing the production process to achieve the best possible results with the available resources. Inventory management and inventory overhead are both important aspects of operations management, but do not encompass the entirety of the discussion being held by senior managers. Production management is also related to operations management, but tends to focus more specifically on the actual production processes and less on the logistics involved. Therefore, the best choice is C - operations management.

Question 5

At the weekly managers' meeting,Marcel is discussing how the company's product is made and delivered to its customers.Marcel is talking about:

Accepted Answer

Marcel is discussing the process of how the product is made and delivered to customers, which falls under the category of operations.

Question 6

The goal of lean production is to use the minimum amount of resources necessary to achieve a total bundle of satisfaction for the customer.

Accepted Answer

Lean production focuses on maximizing customer satisfaction while minimizing waste and resources used.

Question 7

Repetitive operations in manufacturing use

Accepted Answer

Repetitive operations require highly specialized equipment to maximize efficiency and consistency. General-purpose machines may not be able to meet the specific needs of the operation, while job-order schedules and short production runs typically involve a higher level of customization and variability.

Question 8

Purchasing and inventory management share the same objective by contributing to profitable operations.

Accepted Answer

Purchasing and inventory management both strive to ensure that the right amount of products are available at the right time, at the right cost. This ultimately contributes to profitable operations by minimizing costs and maximizing sales.

Question 9

Jasper operates a machine shop.Orders from his his customers are small,but his machines can easily be set up to make other items for different customers.This type of manufacturing is known as

Accepted Answer

A job shop is characterized by small orders and the ability to easily switch production to different items for various customers, which matches Jasper's operation.

Question 10

Which aspect is the most descriptive of a product operations as opposed to a service operations?

Accepted Answer

Product operations are typically characterized by repetitive operations, as they involve the production of tangible goods that are manufactured in a consistent and repeatable manner.

Question 11

Forrester Research has shown that using computerized information systems can cut accounts payable costs by 95%.

Accepted Answer

There is no specific evidence or widely recognized study by Forrester Research that claims computerized information systems can cut accounts payable costs by 95%.

Question 12

Duff's Buffet offers a discount for lunches on Tuesdays.Duff's is using

Accepted Answer

Offering a discount for lunches on Tuesdays is a demand management strategy, as it is aimed at incentivizing customers to come on a specific day with lower demand. This helps to balance out the demand for their services and may also help to improve customer loyalty.

Question 13

Ralph operates a computer-controlled machine.His jobs can be either large or small.To change the set up from one product to another usually requires only a change in programming.This type of manufacturing is known as:

Accepted Answer

As the set up process only requires a change in programming, it shows that the manufacturing process is flexible and can easily adapt to changes in product type. This type of manufacturing is known as flexible manufacturing.

Question 14

Linda creates websites for her customers.Each one is designed to meet the specific needs of the customer.This type of manufacturing is called:

Accepted Answer

Project manufacturing is the type of manufacturing that involves producing unique products or providing unique services tailored to the specific needs of a customer. This type of manufacturing is characterized by one-time, non-repetitive processes and requires a high degree of customization and flexibility. Linda's creation of websites for her customers fits this definition, as each website is unique and designed to meet the specific needs of each customer.

Question 15

Which operations factor is centered around satisfying customers over time?

Accepted Answer

Flexibility is centered around satisfying customers over time by being able to adapt and change operations based on customer needs and feedback. This allows for long-term satisfaction and loyalty from customers. The other options listed do not directly relate to customer satisfaction over time.

Question 16

Martha knows that to be successful,everything her company does must create customer

Accepted Answer

Creating value for customers is essential for a company's success. Premiums, products, and services are all ways in which value can be created, but the most comprehensive answer is value itself, which encompasses all of these things.

Question 17

When a company expands resources in response to a constraint,they are using the option of increasing efficiency.

Accepted Answer

Expanding resources in response to a constraint is the option of increasing capacity, not efficiency.

Question 18

One factor that differentiates the operations of a service firm from manufacturing is its

Accepted Answer

Service firms cannot produce services and hold them in inventory like manufacturing firms can with physical products. Services are produced and consumed simultaneously, making it challenging to manage inventory levels.

Question 19

Which item is a tangible output for a bed and breakfast inn guest?

Accepted Answer

A full breakfast in the morning is a tangible output because it is a physical item that the guest can consume.

Question 20

The inventory control method that uses a targeted service level allowing for the variability of supply and demand is

Accepted Answer

The inventory control method that uses a targeted service level allowing for the variability of supply and demand is statistical inventory control. This method takes into account both the variability of demand and supply and sets a target service level for inventory availability, ensuring that inventory is at an optimal level while minimizing the risk of stockouts. ABC method is a classification method used to categorize inventory items based on their value, economic order quantity is a formula used to calculate the optimal order quantity to minimize inventory costs, and just-in-time inventory system is a lean inventory management approach where inventory is ordered and received only when needed for production.

Quiz 21: Managing Small Business Operations