Question 1

_____ refers to a friendly workplace culture where leaders act like father figures.

Accepted Answer

Clan culture refers to a friendly workplace culture where leaders act like father figures, promoting a sense of loyalty and commitment among employees.

Question 2

In the context of outlining, which of the following is true of the inductive approach?

Accepted Answer

The inductive approach is used when the audience needs to be persuaded by the message. This approach involves building up to the main idea through examples and evidence, with the goal of convincing the audience of the validity of the argument being presented. It is not typically used for messages that are routine or that are already likely to be accepted by the audience. Additionally, this approach does not seek to discourage audience involvement, but rather to encourage it by providing a clear and compelling argument.

Question 3

Clan culture refers to a structured and formalized workplace where leaders act like coordinators or administrators.

Accepted Answer

Clan culture is actually the opposite of structured and formalized. It is more informal and characterized by a family-like atmosphere where leaders act like mentors and focus on building relationships and nurturing employee development.

Question 4

Allen and Ray are childhood friends. At their workplace, Ray is Allen's boss. During one of their conversations, Allen brings up the fact that according to the company's policy regarding promotions, he is eligible to be promoted. Allen tells Ray that not only has he been with the company for 10 years, but he has also made significant contributions to the company. Ray, however, seems reluctant and gives Allen a number of reasons as to why promoting him right now would not be a good move. He tells Allen that he will think about the promotion next year. After their conversation, Allen feels that Ray did not show professionalism and did not take the matter seriously. Which of the following dimensions of context has most likely affected this interaction?

Accepted Answer

The social context, specifically the fact that Ray is Allen's boss and their previous relationship as childhood friends, has most likely affected this interaction. This relationship dynamic may have influenced Ray's reluctance to promote Allen, as he may feel uncomfortable mixing personal relationships with professional responsibilities. Additionally, Allen's expectation of being promoted based on his tenure and contributions may not align with the company's actual promotion policies, which could also be influencing Ray's response.

Question 5

_____ refers to the degree to which a cultural group minimizes gender role differences and promotes gender equality.

Accepted Answer

Gender egalitarianism refers to a cultural belief system that promotes gender equality and minimizes gender role differences. This can include beliefs in equal rights and opportunities for individuals of any gender, as well as a rejection of gender stereotypes and rigid gender roles.

Question 6

Which of the following techniques should a sender follow to communicate ethically and responsibly?

Accepted Answer

The sender's viewpoints should be supported with objective facts is the most ethical and responsible way of communication. The rest of the choices involve manipulative and dishonest communication strategies.

Question 7

Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world. While delivering his speech, which of the following audience characteristics should Ray Muller consider?

Accepted Answer

Cultural difference. Since the audience is from different parts of the world, it is important for Ray Muller to understand and consider their cultural differences to ensure effective communication and avoid any misunderstandings.

Question 8

Which of the following is true of outlining before communicating a complex message?

Accepted Answer

Outlining helps in organizing thoughts and presenting them in a logical sequence, which can encourage a positive reaction toward the message and the sender by making the message clearer and more persuasive.

Question 9

Patrick prepares a presentation for a research paper that begins with the major idea. He then realizes that the topic could be antagonizing and may not please his audience. In this scenario, which of the following outlining approaches should Patrick use?

Accepted Answer

The inductive approach would be the best choice for Patrick, as it involves starting with specific examples and then drawing general conclusions, which may help him present the controversial topic in a less antagonizing way to his audience. The deductive approach, on the other hand, starts with a general idea and then moves to specific examples, which may only increase the risk of antagonizing the audience. The system and contingency approaches are not directly related to outlining a research paper.

Question 10

Which of the following statements is true of perception of reality?

Accepted Answer

Our perception of reality is greatly influenced by our past experiences, knowledge, and memories, which can limit our ability to perceive things objectively. This is because our brains often use previous experiences as a reference point when processing new information, which can lead to biased or subjective interpretations.

Question 11

In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.

Accepted Answer

The word "organize" best fits the description given, as it refers to arranging parts or elements in an appropriate sequence. Synergize refers to working together, induction refers to reasoning based on evidence, and adaptation refers to adjusting to new circumstances.

Question 12

Communicating ethically involves:

Accepted Answer

Communicating ethically involves expressing ideas clearly and understandably to ensure that the audience understands the intended message. Option A, B, and C involve deceiving or misleading the audience, which is not ethical communication.

Question 13

Isabella was hit by a car while she was walking on the road and sustained minor injuries. She filed a case against the car driver. As the case was being investigated, several witnesses on the road provided conflicting statements about the accident. In this scenario, which of the following is most likely a reason for contradictory statements of the witnesses?

Accepted Answer

The reason for contradictory statements of the witnesses is most likely individual differences in perception. Each witness may have perceived the accident differently due to their unique background, experiences, biases, and emotions. This can result in conflicting statements even if they all had good intentions and were telling the truth.

Question 14

Zelda is the founder of Green House, a non-governmental organization for orphans. As the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails-one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?

Accepted Answer

Zelda took into consideration the economic level of the audience - small businesses and multinational corporations - while drafting two different emails.

Question 15

Written defamatory remarks are referred to as _____.

Accepted Answer

Libel refers to written or published defamatory remarks about an individual or entity. Slander, on the other hand, refers to spoken defamatory remarks. Jargon refers to technical language specific to a certain field, and treason refers to betraying one's country or group.

Question 16

In which of the following ways does outlining before communicating a complex message benefit the sender?

Accepted Answer

Outlining allows the sender to break down the complex message into smaller, manageable parts, allowing the sender to concentrate on one phase at a time, making the message easier to comprehend for the receiver.

Question 17

Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?

Accepted Answer

Gaining firsthand knowledge of the audience allows the sender to better understand their needs and concerns, and tailor their message accordingly. This can lead to a more effective and persuasive message that resonates with the audience.

Question 18

Alan, the chief executive officer of Pioneer Inc., was requested by Jack, a student at Woodhouse Elementary School, to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?

Accepted Answer

Alan considered Jack's age as a relevant audience characteristic when sharing information about Pioneer for his project report. As Jack is a student at Woodhouse Elementary School, Alan used simple words and basic facts to ensure that the information is easily understandable and relevant for him.

Question 19

In the context of cultural dimensions identified by the GLOBE study of 62 societies, _____ refers to the degree to which people express pride, loyalty, and cohesiveness in their families.

Accepted Answer

In-group collectivism is the degree to which people express pride, loyalty, and cohesiveness in their families or other social groups. Reciprocal altruism is a concept related to individual behavior, not cultural dimensions. Egalitarianism refers to the degree to which a society values equal distribution of power and resources, not family pride or loyalty. Egocentrism refers to a self-centered perspective and is also not related to cultural dimensions.

Question 20

In the process of selecting an outline for a message, which of the following steps should take place before predicting the reaction of the audience?

Accepted Answer

Before predicting the reaction of the audience, it is important to first determine the central idea that needs to be conveyed in the message. This will help in structuring the message in a clear and concise manner, which will then make it easier to predict the reaction of the audience.

Quiz 3: Planning and Decision Making