Carmella, a human resources executive, emphasizes to her staff that the department should focus on serving its "customer," the company's employees. Which activity best expresses treatment of employees as customers?
A) providing employees with the training they need to succeed at work
B) keeping records of whether employees complete training when it is required
C) reporting safety performance to the Occupational Safety and Health Administration
D) directing employees who call to submit their questions in writing on a certain form
E) telling employees what they must do to meet the needs of the HR department

Question

Quizplus · Accepted Answer

Providing employees with the training they need to succeed at work is an activity that directly serves the employees' needs and helps them improve their performance and career prospects. This is in line with treating employees as customers and focusing on their satisfaction. The other options focus more on administrative tasks or regulatory requirements, rather than directly serving employees.

Carmella, a Human Resources Executive, Emphasizes to Her Staff That