Question 1

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?
A) competitiveness in the local labor market
B) the ratio of average salary offers to the average salary in the community
C) per capita (average) merit increases
D) the percentage of overtime hours to straight time
E) the ratio of recommendations for reclassification to number of employees

Accepted Answer

The answer of Which of the following is a customer...

Question 2

What is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?
A) treatment of applicants
B) average years of experience or education of hires per job family
C) average days taken to fill open requisitions
D) the ratio of acceptances to offers made
E) the ratio of minority or women applicants as a representation of the local labor market

Accepted Answer

Treatment of applicants is a direct measure of customer satisfaction as it reflects how well the HR department manages the recruitment process, impacting the perception and satisfaction of candidates.

Question 3

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater effectiveness means that
A) the rate of employee turnover is considerably high.
B) the HR personnel use fewer and less-costly resources to perform its functions.
C) the average employee compensation in the organization is well above the prevailing market rate.
D) what the HR department does has a more beneficial effect on employees' and the organization's performance.
E) there is a relatively narrow gap between the highest and the lowest salaries paid in the organization.

Accepted Answer

Greater effectiveness for HR departments means that what they do has a more beneficial effect on employees' and the organization's performance. This includes activities such as improving employee engagement, providing effective training and development, and implementing fair and consistent HR policies and practices. High turnover rate (A), using fewer and less-costly resources (B), higher than market rate employee compensation (C), and a narrow salary gap (E) may contribute to efficiency, but do not necessarily indicate greater effectiveness.

Question 4

What are the key features of a learning organization?

Accepted Answer

The answer of What are the key features of a...

Question 5

The HR department of Laser Line identifies the per capita requirement costs in its annual audit. It also calculates the average number of days taken to fill open positions at the firm. The data gathered were used as business indicators in the audit. The business indicators are most likely to measure the performance of the ________ activity of Laser Line.
A) training
B) employee appraisal
C) employee development
D) compensation
E) staffing

Accepted Answer

The data gathered on per capita requirement costs and days taken to fill open positions indicate the performance of the staffing activity, which involves recruiting and hiring employees. This information can help the HR department assess their recruitment strategies, budget for staffing needs, and improve overall staffing efficiency. The other activities (training, employee appraisal, employee development, and compensation) may also have their own performance indicators, but the given data is more likely to be relevant to staffing.

Question 6

What is a business indicator for the success of the compensation system designed by the HR department of an organization?
A) competitiveness in the local labor market
B) the ratio of average salary offers to the average salary in the community
C) the relationship between pay and performance
D) employee satisfaction with pay
E) the fairness of an existing job evaluation system in assigning grades and salaries

Accepted Answer

The answer of What is a business indicator for the...

Question 7

In the context of an HRM audit, the ratio of acceptances to offers made primarily serves as a business indicator for ________ activities.
A) employee development
B) appraisal
C) training
D) compensation
E) staffing

Accepted Answer

The ratio of acceptances to offers made is a measure of how successful the organization is in staffing vacant positions. It indicates the efficiency of the recruitment process, and can provide insights into the effectiveness of the organization's employer branding and sourcing strategies. Therefore, this ratio primarily serves as a business indicator for staffing activities.

Question 8

For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?
A) the percentage of employees participating in training programs per job family
B) the percentage of employees receiving tuition refunds
C) per capita (average) merit increases
D) training dollars per employee
E) the quality of introduction or orientation programs

Accepted Answer

The quality of introduction or orientation programs is an important customer satisfaction measure as it assesses the effectiveness of the training programs in integrating new employees into the organization and ensuring their satisfaction with the experience. It also impacts retention rates and employee engagement. The other options do not directly measure customer (employee) satisfaction with the training program.

Question 9

List the conditions that contribute to the formation of a high-performance work system.

Accepted Answer

The answer of List the conditions that contribute to the...

Question 10

How does a high-performance system differ from traditional management practices?

Accepted Answer

The answer of How does a high-performance system differ from...

Question 11

Marytime Inc., an apparel manufacturer, employed a large-scale recruitment drive to hire some of the country's best fashion designers. The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns. In this scenario, the HR team can use a process referred to as
A) HR report.
B) HR audit.
C) HR analytics.
D) HR statistics.
E) HR scoping.

Accepted Answer

HR analytics involves analyzing human resources data to improve employee performance and understand the effectiveness of HR initiatives, such as recruitment drives. It helps in quantifying the returns of such initiatives by analyzing various metrics related to the hiring process and its outcomes.

Question 12

What is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?
A) the assistance in identifying management potential
B) the organizational development activities provided by the HRM department
C) the accuracy and clarity of information provided to managers and employees
D) the quality of the introduction or orientation programs
E) the distribution of performance appraisal ratings

Accepted Answer

The answer of What is a business indicator of the...

Question 13

In the context of an HRM audit, average unemployment compensation payment primarily serves as a vital business indicator for activities related to
A) staffing.
B) training.
C) employee appraisals.
D) benefits.
E) recruitment.

Accepted Answer

Average unemployment compensation payment is a measure of the cost of employee turnover. It is a vital business indicator for activities related to benefits because it can help organizations to assess the effectiveness of their benefits programs and to identify areas where they can improve.

Question 14

How can HR departments improve their performance?

Accepted Answer

The answer of How can HR departments improve their performance?...

Question 15

What is occupational intimacy?

Accepted Answer

The answer of What is occupational intimacy?...

Question 16

Discuss the various outcomes of a high-performance work system.

Accepted Answer

The answer of Discuss the various outcomes of a high-performance...

Question 17

Which of the following is NOT a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?
A) promptness in handling claims
B) the average unemployment compensation payment
C) per capita (average) merit increases
D) the benefit cost per payroll dollar
E) the percentage of sick leave to total pay

Accepted Answer

The answer of Which of the following is NOT a...

Question 18

Discuss how recruitment and selection practices contribute to high performance in an organization.

Accepted Answer

The answer of Discuss how recruitment and selection practices contribute...

Question 19

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater efficiency means the HR department
A) has a relatively limited influence over employee performance.
B) uses fewer and less-costly resources to perform its functions.
C) spends lavishly on resources.
D) has a more beneficial effect on the organization's performance.
E) ensures that all operations are legal.

Accepted Answer

Greater efficiency means using fewer and less-costly resources to perform functions without compromising on quality. This means the HR department is able to streamline processes and save time and money while still achieving its objectives.

Question 20

What is a high-performance work system? Explain the different elements of a high-performance work system. What is the role of HRM in such a system?

Accepted Answer

The answer of What is a high-performance work system? Explain...

Quiz 9: Creating and Maintaining High-Performance Organizations

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

What is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater effectiveness means that

What are the key features of a learning organization?

What is a business indicator for the success of the compensation system designed by the HR department of an organization?

In the context of an HRM audit, the ratio of acceptances to offers made primarily serves as a business indicator for ________ activities.

For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?

List the conditions that contribute to the formation of a high-performance work system.

How does a high-performance system differ from traditional management practices?

What is a business indicator of the success of the employee appraisal and development programs implemented by the HR department of an organization?

In the context of an HRM audit, average unemployment compensation payment primarily serves as a vital business indicator for activities related to

How can HR departments improve their performance?

What is occupational intimacy?

Discuss the various outcomes of a high-performance work system.

Which of the following is NOT a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

Discuss how recruitment and selection practices contribute to high performance in an organization.

In general, HR departments should be able to improve their performance through some combination of greater efficiency and greater effectiveness. In this context, greater efficiency means the HR department

What is a high-performance work system? Explain the different elements of a high-performance work system. What is the role of HRM in such a system?