Question 1

After Algonquin College realizes its student enrollment has increased by 10%, it sets out to determine how many new professors it will need to hire to meet demand. This is part of which stage of HRM?

Accepted Answer

The stage of HRM in which an organization acquires new employees to meet the needs of the organization is known as acquisition. In this case, Algonquin College needs to hire new professors to accommodate the increase in student enrollment, which falls under the acquisition stage of HRM.

Question 2

Gabriela wants to know about the skills and experience needed to qualify for the management position she saw posted on the Whole Foods website. This would be found in which portion of a job listing?

Accepted Answer

The skills and experience needed for a specific job are typically listed in the job specification section of a job listing. The job description typically outlines the responsibilities and duties of the position, while the job analysis and job inventory are more internal HR tools used to evaluate and analyze job roles and requirements.

Question 3

As vice president of HR, you are alarmed to review performance appraisals and see how many employees in the company don't know basic safety procedures. You immediately create a training class to address these issues. These activities are part of which phase of HRM?

Accepted Answer

This activity falls under the development phase of HRM, which involves activities aimed at improving employee skills and knowledge, in order to enhance their overall performance and effectiveness. The creation of a training class is a typical example of a development activity.

Question 4

After estimating the number of people the firm will need in the next five years, you perform a job analysis of your current staff. These activities are part of which phase of HRM?

Accepted Answer

The activities of estimating future staffing needs and performing a job analysis of current employees are part of the acquisition phase of HRM, which involves recruiting and selecting employees to fill openings in the organization. These activities are focused on bringing new employees into the company rather than maintaining or developing existing employees.

Question 5

The development phase of human resources management consists of training and development and which other important activity?

Accepted Answer

Performance appraisal is an essential part of the development phase in human resources management, as it assesses employee performance and identifies areas for improvement, guiding training and development efforts.

Question 6

You just hired 10 new sales reps at your company. Before they are up and running in their new jobs, you provide a two-day orientation to familiarize them with the key personnel and policies at the company. These activities are in which phase of HRM?

Accepted Answer

The activities described are part of the acquisition phase of HRM, where new employees are brought into the organization and introduced to the company's environment, policies, and key personnel. This phase is crucial for integrating new hires into the company before they start their specific job roles.

Question 7

Which of the following is a list of tasks and responsibilities for a particular job?

Accepted Answer

A job description provides a detailed list of tasks and responsibilities associated with a particular job.

Question 8

Managers at Coca-Cola held in-person and online instructional sessions on a new computer program that employees will be using. They demonstrated the new program and allowed for questions and answers. This process is part of which phase of HRM?

Accepted Answer

The process of holding instructional sessions on a new computer program for employees is a part of the development phase of HRM. This phase involves training and developing employees to improve their skills and knowledge.

Question 9

Managers at WestJet Airlines periodically analyze their salary structure for different levels of employees, as well as their mix of health and retirement benefits. These activities are in which phase of HRM?

Accepted Answer

These activities are part of the maintenance phase of HRM, where the focus is on retaining employees and ensuring their ongoing satisfaction and productivity through competitive compensation and benefits.

Question 10

If Disney World wants to determine the various elements and requirements for jobs in its hotels, what is its next step?

Accepted Answer

Conducting a job analysis is the process of identifying the specific tasks and skills required for each job within an organization. This would be the best next step for Disney World to determine the various elements and requirements for jobs in its hotels. Once the job analysis is complete, the organization can then use the information gathered to draft job descriptions and job specifications, as well as schedule job orientations for new hires.

Question 11

What are the three phases of human resources management (HRM)?

Accepted Answer

The three phases of HRM are acquisition, maintenance, and development. Acquisition involves recruiting and selecting employees, maintenance involves compensation and benefits, employee relations, and compliance with labor laws, and development involves training and career development opportunities for employees. Option A is incorrect because assessment is not a phase of HRM, but rather a tool or process used within the phases. Option C is partially correct but does not include maintenance, which is a critical phase in HRM. Option D is incorrect because appraisal is not a phase but rather a part of the maintenance phase.

Question 12

Human resource managers at Hertz Car Rental are reevaluating the bonus structure that they award to branch managers. They question whether the current structure is fair or whether they should raise the amount they award each quarter. This process is part of which phase of HRM?

Accepted Answer

The process of reevaluating the bonus structure for fairness and considering adjustments falls under the maintenance phase of HRM, which involves activities related to retaining employees and ensuring their ongoing satisfaction and productivity.

Question 13

John works for Samsung. His tasks involve travelling to nearby colleges, informally interviewing graduating students, and inviting the most promising candidates to an office visit. Which phase of the HRM process does this represent?

Accepted Answer

This represents the acquisition phase of the HRM process as John's task involves identifying and recruiting potential candidates for employment at Samsung.

Question 14

In larger organizations, HRM is usually a responsibility shared by line managers and which other company personnel?

Accepted Answer

Human Resources Managers are typically responsible for HRM functions in collaboration with line managers in larger organizations. They oversee various HR tasks such as recruitment, training, and employee relations.

Question 15

You are an operations manager who just completed performance appraisals for your team. You found that poor communication among team members was common, so you work with a human resources manager to create a training class on communication and conflict management. These activities are in which phase of HRM?

Accepted Answer

Developing a training class is a part of the development phase of HRM, which focuses on improving and expanding the skills and knowledge of employees through training and development activities. The planning phase involves identifying and analyzing the organization's HR needs, while the analysis phase involves collecting data and assessing the HR-related issues. The maintenance phase involves managing employee relations, compensation, benefits, and other HR activities to maintain a high level of performance and productivity.

Question 16

Which of the following statements is most likely to appear in a job specification?

Accepted Answer

The statement "Five years' progressive experience in operations management" is a typical requirement that may be included in a job specification to indicate the level of experience and expertise required for the position.

Question 17

Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, and exit interviews are all part of which phase of the human resources management process?

Accepted Answer

Employee satisfaction activities such as satisfaction surveys, employee communication programs, and exit interviews fall under the maintenance phase of the HR management process. This phase focuses on ensuring employee satisfaction and retention through ongoing efforts to maintain a positive work environment and address any concerns or issues that arise. Maintenance activities are typically ongoing and aim to support employee engagement and retention over time.

Question 18

Which of the following is a list specifying qualifications and experience necessary for a particular position?

Accepted Answer

Job specification is a list that specifies the qualifications, experience, and other qualities required for a particular position. Job description refers to the duties and responsibilities of a particular job, job analysis is the process of collecting and analyzing information about a job, and job orientation refers to the process of familiarizing new employees with their job and the organization.

Question 19

Your department is hiring a new engineer for the first time since the company launched several new products. Because the requirements for engineers in your department have changed since last year, you ask the current engineers to document their responsibilities and tasks. Which of the following are you currently engaged in?

Accepted Answer

Performing a job analysis involves thoroughly examining and documenting the responsibilities and tasks of a position. This is what is currently being done to adjust the requirements for engineers in the department. Writing a job description involves summarizing the responsibilities and requirements for a position, while creating job specifications involves detailing the necessary qualifications and skills for the job. Performing HRM maintenance involves various tasks such as updating employee records and managing benefits, which is unrelated to the current situation.

Question 20

You are reorganizing the marketing department and undergo a job analysis for each of your existing members. The goal is to determine the unmet needs within the department so you can recruit people to fill those needs. These activities are part of which phase of HRM?

Accepted Answer

The activities described in the scenario are part of the acquisition phase of HRM, which involves recruiting and selecting new employees to fill organizational needs. The job analysis is being used to identify unmet needs within the marketing department, which would then inform the recruitment process. The other options (maintenance, development, and training) are focused on retaining and developing current employees, rather than acquiring new ones.

Quiz 9: Attracting and Retaining the Best Employees