Question 1

Name the four basic process strategies; describe them in a complete sentence or two each.

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Question 2

Identify the typical elements in a process control system.

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Question 3

Why is equipment utilization in process-focused service industries often low?

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Question 4

What is mass customization?

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Question 5

Name the tools of process analysis and design. Describe them in a sentence or two each.

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Question 6

Describe some major challenges to implementing a successful build-to-order system.

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Question 7

Identify the advances being made in technology to enhance production.

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Question 8

In an affluent society, how do we produce a wide number of options for products at low cost?

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Question 9

Provide an example of the focus strategy for improving service productivity.

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Question 10

Explain, in your own words, what a flexible manufacturing system is. List the benefits of flexible manufacturing systems.

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Question 11

Why do modern operations managers look for flexibility in their equipment?

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Question 12

Compare an intermittent process to a continuous process on the basis of variety, volume, equipment utilization, and inventory.

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Question 13

Provide an example of the postponement strategy for improving service productivity.

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Question 14

The textbook described four basic process models, and hinted that there are others. Construct an example of a hybrid process. Can this process be applied in any well-known organization? How common do you think hybrid processes are?

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Question 15

How are environmental issues linked to the process choice? Won't being an environmentally conscious firm drive up costs and take away any competitive advantage? Discuss, with examples to support your position.

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Question 16

Identify five examples of technology's impact on services. Specifically, identify one of these that has led to labor cost reductions. Discuss briefly. Can you add an item, not identified in the textbook, to this list?

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Question 17

How are modules useful in manufacturing processes?

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Question 18

Describe Value-Stream Mapping. Explain how it is different from process mapping.

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Question 19

A product is currently made in a process-focused shop, where fixed costs are $9,000 per year and variable cost is $50 per unit. The firm is considering a fundamental shift in process, to repetitive manufacture. The new process would have fixed costs of $90,000, and variable costs of $5. What is the crossover point for these processes? For what range of outputs is each process appropriate?

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Question 20

Identify the techniques for improving service productivity. For any two techniques, describe in a short paragraph, and include an example.

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Quiz 7: Process Strategy and Sustainability