Question 1

Natasha works in the human resources department of a marketing company.She is involved in recruiting candidates.She posts brief descriptions of available jobs on job posting websites.Interested candidates are required to contact her for further information.Hence,Natasha is using the _____ approach to filtering communication.

Accepted Answer

Natasha is identifying potential candidates through the job postings and then replying to those who show interest by providing further information. This approach is known as the "Identify and reply" approach to filtering communication.

Question 2

Which of the following approaches to filtering communication involves the highest amount of filtering?

Accepted Answer

Withhold and uphold approach involves the highest amount of filtering as it requires the sender to carefully select and filter their communication with the intention of only sharing information that is necessary and aligns with their values or beliefs. This approach involves withholding information that may be deemed unnecessary, irrelevant, or inappropriate while upholding those that are in line with the sender's beliefs or values. In contrast, other approaches such as spray and pray or identify and reply involve less filtering as they aim to communicate a broad range of information without much consideration for the relevance or value of the information shared.

Question 3

Which of the following tasks is performed by a sender when encoding messages?

Accepted Answer

B

Question 4

_____ is the approach to filtering communication in which the person holding relevant information sends very little of it to others,even when pressed to do so.

Accepted Answer

This approach is known as withholding or upholding communication. It can be used as a form of power play, where the person holding the information believes that by keeping it to themselves, they gain a competitive advantage over others. This often leads to frustration and mistrust among team members, as they feel like they are not being given the information they need to do their jobs effectively.

Question 5

Which of the following is the first step in the communication process?

Accepted Answer

The first step in the communication process is the identification of the message to be communicated. This involves determining the purpose of the communication and identifying the key message or information that needs to be conveyed. Once this step is taken, the message can then be transmitted and encoded, received and interpreted, and followed up with a feedback loop between the sender and receiver.

Question 6

Norah reveals very limited information to her colleagues after her meeting with the team manager about her promotion.She feels the information may be misused and refuses to add more to what she shares with her peers.Which of the following approaches to filtering communication is Norah using?

Accepted Answer

Norah is using the Withhold and uphold approach to filtering communication as she is limiting the amount of information she shares with her colleagues to prevent it from being misused.

Question 7

_____ occurs when information is withheld or not communicated to others.

Accepted Answer

Filtering occurs when someone intentionally withholds or alters information before communicating it to others. This can happen for various reasons, such as to avoid conflict, protect oneself or others, or manipulate a situation.

Question 8

Rilax Corp.manufactures mattresses.Mark,the manager of the purchasing department,wants to send a list of required raw materials to the company's supplier.After deciding on the message to be communicated,Mark's next step would be to:

Accepted Answer

After deciding on the message to be communicated, the next step for Mark would be to decide how to communicate the message to the supplier. This could involve choosing the appropriate channel of communication, such as email, phone call or face-to-face meeting.

Question 9

Which of the following statements is true of the underscore and explore approach to filtering communication?

Accepted Answer

The underscore and explore approach involves actively listening to feedback to ensure clear communication and understanding, which aligns with option B.

Question 10

How does the underscore and explore approach differ from the tell and sell approach?

Accepted Answer

The underscore and explore approach emphasizes active listening to feedback, contrasting with the tell and sell approach, where senders are less inclined to seek out feedback and input from others.

Question 11

Zara is a salesperson at a large retail store.A customer looking for cosmetics seeks Zara's assistance.Zara provides extensive information about all the cosmetics available in the store and expects the customer to choose the appropriate product.The customer gets confused about what to purchase.Hence,Zara is using the _____ approach to filter communication.

Accepted Answer

Zara is using the "Spray and pray" approach by providing extensive information all at once, expecting the customer to sift through the details and make a decision, which can lead to confusion due to information overload.

Question 12

Abraham is the director of Mandolin Information Systems Inc.He presents the company's agenda for the coming year at the company's annual meet.After the presentation,employees were asked to put forth any questions or doubts on the ideas presented.Which of the following approaches to filter communication is being used in the given example?

Accepted Answer

The "Underscore and explore" approach is being used here, as Abraham presents the main points (underscores) and then invites questions or doubts (explores) to ensure understanding and engagement.

Question 13

Which of the following statements is true of the sustainable approach to communication?

Accepted Answer

The sustainable approach to communication is focused on building long-term relationships and fostering community, rather than simply transmitting information efficiently or selling one's own ideas. It emphasizes collaboration, consensus-building, and respect for diverse perspectives, all of which are essential for building social, economic, and environmental sustainability.

Question 14

Which of the following is a characteristic of the spray and pray approach?

Accepted Answer

The spray and pray approach involves a sender flooding co-workers with data, expecting them to sort out the important information. This approach can be overwhelming for the recipients and may result in important information being overlooked.

Question 15

A person using the withhold and uphold approach to filter communication would:

Accepted Answer

The withhold and uphold approach involves repeating the same message without adding more information, which aligns with option A.

Question 16

Emerent Inc.is an online clothing retailer.It sends details about available products and new arrivals to customers only when they make requests on its website.Therefore,Emerent is using a _____ approach to filtering communication.

Accepted Answer

Emerent Inc. is using the Identify and reply approach to filtering communication since it only sends details about available products and new arrivals to customers when they make requests on its website. The approach involves identifying the customer's needs and responding accordingly.

Question 17

_____ is the approach to filtering communication in which a sender speaks to people about the main issues and then offers only his preferred solution to the issues.

Accepted Answer

The approach described is "Tell and sell", as the sender is selectively sharing information and pushing a specific solution rather than engaging in a dialogue and considering multiple options.

Question 18

Which of the following statements is true of sustainable communication?

Accepted Answer

Sustainable communication is about seeking and welcoming diverse views and ideas, and not simply focusing on messages that enhance organizational productivity or help an individual "sell" their preferred idea. It also includes a focus on how messages are drafted, transmitted, and understood by others.

Question 19

How does the withhold and uphold approach differ from the identify and reply approach?

Accepted Answer

The answer of How does the withhold and uphold approach...

Question 20

The _____ approach to filtering communication is reactive and "puts fires out" as they emerge.

Accepted Answer

The "Identify and reply" approach is reactive, focusing on addressing communication issues as they arise, rather than proactively preventing them.

Quiz 11: Making Decisions