Question 1

Reverse flows have exited in
A) manufacturing.
B) transportation.
C) outsourcing.
D) sales strategies.

Accepted Answer

Reverse flows, also known as reverse logistics, refer to the process of managing the return of goods from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. This process is commonly associated with transportation, as it involves the physical movement of goods in the opposite direction of the traditional supply chain flow. While reverse flows may also occur in other industries such as manufacturing or outsourcing, they are most commonly associated with transportation. Therefore, the best choice is B.

Question 2

Environmental challenges
A) are often related to regulatory policy at the local,state,and federal levels.
B) have led to waste steams being managed by 3PLs.
C) require the review of the feasibility of the materials requirement plan.
D) have led to green laws.

Accepted Answer

Environmental challenges are often related to regulatory policy at various governmental levels, as these policies aim to address and manage environmental issues.

Question 3

Green laws have
A) started reverse flows.
B) only recently been enacted.
C) had a major impact on firms.
D) are still being evaluated.

Accepted Answer

Green laws have had a major impact on firms by requiring them to adopt more environmentally friendly practices and technologies.

Question 4

Retailers lose,on average ____ percent of sales due to returns.
A) 3-5
B) 4
C) 20
D) 30

Accepted Answer

Retailers typically lose about 3-5 percent of sales due to returns, which is a common range reported in retail industry studies.

Question 5

Reverse logistics systems are much easier to operate than closed loop systems.

Accepted Answer

Closed loop systems not only involve the reverse flow of products but also the forward flow of materials and information, making them more complex to operate.

Question 6

Most firms view returns as a waste stream.

Accepted Answer

Most firms see returns as a waste stream because they need to spend resources to handle and dispose of the returned products. However, some firms have started to view returns as an opportunity to improve customer service and even generate additional revenue through reselling, repairing, or repurposing returned products.

Question 7

Environmental concerns have give rise to closed loop systems.

Accepted Answer

The answer of Environmental concerns have give rise to closed...

Question 8

Reverse logistics is relatively new.

Accepted Answer

Reverse logistics has been practiced for several decades and is not a new concept. However, it has gained more attention and importance in recent years due to its potential to reduce waste and optimize resources.

Question 9

Manufacturing managers often think it is cheaper to make than refurbish.

Accepted Answer

Manufacturing managers often believe that making a new product is cheaper than refurbishing an existing one because refurbishing requires additional labor, materials, and equipment to repair and restore the product's components. However, this may not always be the case, as refurbishing can also save costs by reducing waste and using existing resources. Ultimately, the decision to make or refurbish depends on the specific product, its condition, and the overall costs involved.

Question 10

Reverse logistics systems can have an impact on a firm's profitability.

Accepted Answer

Reverse logistics systems can have a significant impact on a firm's profitability by reducing costs associated with product returns, increasing value recovery of returned products, improving customer satisfaction, and enhancing sustainability efforts. An efficient reverse logistics system can result in cost savings, increased revenue, and improved customer retention for a company. Therefore, it is essential to consider the impact of reverse logistics on a firm's profitability while designing and implementing such systems.

Question 11

Information and ____ are important dimensions in reverse logistics.
A) loops
B) flow
C) financials
D) direction

Accepted Answer

The answer of Information and ____ are important dimensions in...

Question 12

A situation where a garage returns worn tires for recapping and receives them back is called a
A) reverse logistics system.
B) closed-loop system.
C) waste stream.
D) value added system.

Accepted Answer

A closed-loop system refers to a supply chain management system in which a company sends its used products or materials to be reused or recycled, and then receives them back after they have been processed. In this case, the garage is returning worn tires for recapping and receiving them back, making it a closed-loop system. Option A, reverse logistics system, refers to the process of moving products from their intended final destination back to their point of origin for the purpose of capturing value or proper disposal. Option C, waste stream, refers to the flow of waste materials from their point of generation to their final destination, such as a landfill or recycling facility. Option D, value-added system, refers to a process or activity that increases the worth or value of a product or service.

Question 13

An example for a closed loop system would be Kodak's single use camera.

Accepted Answer

Kodak's single use camera is a closed loop system as it involves the customer purchasing the camera, using it to take pictures, then returning the camera to a Kodak processing facility where the film is developed and printed. The customer does not have access to the film and the system is self-contained.

Question 14

The reverse direction of flow is seen as a
A) cost center.
B) cost center and a waste stream.
C) necessary evil
D) cost center,a waste stream,but a necessary evil.

Accepted Answer

The reverse direction of flow involves costs, generates waste, and is necessary for the operation of the system. Therefore, it is a cost center, waste stream, and a necessary evil.

Question 15

The terms reverse logistics systems,product recovery systems,product return networks,and enterprise returns management all refer to the same system.

Accepted Answer

All four terms refer to systems and processes designed to manage product returns, remanufacturing, and product recovery.

Question 16

A closed loop system deals with
A) green laws.
B) both forward and reverse flows.
C) waste flow.
D) recycling.

Accepted Answer

A closed loop system deals with both forward and reverse flows, meaning that materials are constantly reused and recycled within the system. This is different from a linear system where materials are used and then disposed of in a one-way flow. Closed loop systems aim to minimize waste and maximize resource efficiency. The other options, green laws and recycling, may be elements within a closed loop system but do not encompass the entire concept.

Question 17

Reverse logistics and closed loop systems are the same.

Accepted Answer

Reverse logistics is the process of managing the disposal, return, and redistribution of products and materials after they have been delivered to the end user. Closed loop systems refer to the process of recycling or reusing materials in a circular economy. While reverse logistics may be a part of closed loop systems, they are not the same thing.

Question 18

Returns can be a high as 50 percent of sales.

Accepted Answer

Returns can vary by industry and product type, but in some cases, such as with online clothing retailers, returns can be as high as 50 percent of sales.

Question 19

Most firms cannot use 3PLs,and they lack the skills.

Accepted Answer

Most firms can use 3PLs, although some may lack the skills or knowledge to effectively manage them.

Question 20

Transportation may account for as much as ____ percent of the cost of reverse flow.
A) 20
B) 35
C) 30.
D) 35.

Accepted Answer

Transportation can account for as much as 35 percent of the cost of reverse flow, which involves the return of goods from consumers back to the manufacturer or retailer.

Quiz 15: Managing Reverse Flows in the Supply Chain

Reverse flows have exited in

Environmental challenges

Green laws have

Retailers lose,on average ____ percent of sales due to returns.

Reverse logistics systems are much easier to operate than closed loop systems.

Most firms view returns as a waste stream.

Environmental concerns have give rise to closed loop systems.

Reverse logistics is relatively new.

Manufacturing managers often think it is cheaper to make than refurbish.

Reverse logistics systems can have an impact on a firm's profitability.

Information and ____ are important dimensions in reverse logistics.

A situation where a garage returns worn tires for recapping and receives them back is called a

An example for a closed loop system would be Kodak's single use camera.

The reverse direction of flow is seen as a

The terms reverse logistics systems,product recovery systems,product return networks,and enterprise returns management all refer to the same system.

A closed loop system deals with

Reverse logistics and closed loop systems are the same.

Returns can be a high as 50 percent of sales.

Most firms cannot use 3PLs,and they lack the skills.

Transportation may account for as much as ____ percent of the cost of reverse flow.