Question 1

Which concept is the ability to accept another person's beliefs despite own personal feelings?

Accepted Answer

Respect is the ability to accept another person's beliefs despite your own personal feelings. Respect in the therapeutic relationship is an acceptance of the client as a whole person. Acceptance does not necessarily mean approval or agreement; it means acknowledging the right of another person to have unique feelings, thoughts, and beliefs.

Question 2

Which aspect of ethics requires that professionals remain loyal and dedicated to their clients, and that professionals keep their promises and honor commitments?

Accepted Answer

The principle of fidelity requires that professionals remain loyal and dedicated to their clients, and that professionals keep their promises and honor commitments.

Question 3

Which aspect of cultural competency involves self-exploration and examination of one's own cultural and professional background and biases toward other cultures?

Accepted Answer

Cultural awareness is the process of conducting a self-exploration and examination of one's own cultural and professional background and biases toward other cultures, including the existence of racism and other "-isms" in health care delivery.

Question 4

A good therapeutic relationship is one of the best predictors of which therapy-related factor?

Accepted Answer

The efficacy of the therapeutic relationship can be substantiated scientifically. Research has found repeatedly that a good therapeutic relationship is one of the best predictors of positive outcomes in therapy.

Question 5

Which nonverbal expression demonstrates empathy?

Accepted Answer

Riess and Kraft-Todd identified seven essential nonverbal expressions of empathy which can be used by professionals to express empathy to their clients. Each uses a letter of the word empathy. E is for eye contact; M is for muscles of facial expression; P is for posture; A stands for affect; T is for tone of voice; H is for hearing the whole person; and Y stands for your response. Affect is the term to describe expressed emotions. When listening to a client, try to determine what he or she is feeling such as happiness, fear, apprehension, or sadness. Making a nonverbal mental note of the client's emotional state deepens our understanding of the clients.

Question 6

Which concept is the desire to understand what another person is experiencing without mistaking it for own experience?

Accepted Answer

Empathy is the desire to understand what another person is experiencing without mistaking it for your own experience. Empathy is educated compassion or intellectual understanding of another person's perspective and emotions.

Question 7

Which concept means confidence in and reliance upon others to act in accordance with accepted social, ethical, or legal norms?

Accepted Answer

Trust is confidence in and reliance upon others, whether individuals or organizations, to act in accordance with accepted social, ethical, or legal norms.

Question 8

Which principle involves protecting information from unauthorized access or release, loss, theft, and from its modification?

Accepted Answer

Confidentiality refers to the obligation of professionals or professional organizations to safeguard entrusted information. The principle of confidentiality includes protecting information from unauthorized access or release, loss, theft, and from its modification.

Question 9

Under which circumstance can massage therapists legally breach confidentiality?

Accepted Answer

If clients are involved in court proceedings and requests are made for client records, the therapist may be legally required to release the record as the client/therapist relationship may not be privileged under state law. If client records are subpoenaed, notify the client before records are released and this action will allow the client to discuss the situation with his or her attorney, which may lead the attorney to file a motion to quash or block the subpoena.

Question 10

Which example demonstrates respect?

Accepted Answer

Therapists who are respectful take into account the client's preferences, expectations, predispositions, social and cultural values, and religious or spiritual beliefs when developing the treatment plan without inserting their own agenda. For example, when clients request relaxation massage, avoid turning the session it into a clinical massage as this action would be disrespectful and invalidate the client's preferences.

Question 11

Which term means moral principles that govern behavior?

Accepted Answer

Ethics are moral principles that govern behavior.

Question 12

The therapeutic relationship is a professional one that exists to meet the needs of whom?

Accepted Answer

The therapeutic relationship is a professional relationship that exists to meet the needs of clients while providing them with safe, effective, and competent care.

Question 13

Which term means adherence to a set of values and obligations, formally agreed-upon codes of conduct, and reasonable expectations of clients, colleagues, and co-workers?

Accepted Answer

Professionalism is the adherence to a set of values and obligations, formally agreed-upon codes of conduct, and reasonable expectations of clients, colleagues, and co-workers. Key values of professionalism include acting in the client's best interest and putting that interest before your own, maintaining standards expected of other members of the profession, and staying current with changes and discoveries in the field.

Question 14

Which aspect of cultural competency involves directly interacting and engaging with individuals from culturally diverse backgrounds?

Accepted Answer

Cultural encounters indicate that the professional directly interacts and engages with individuals from culturally diverse backgrounds. These encounters have the potential to modify existing beliefs about cultural groups and prevent possible stereotyping.

Question 15

Which aspect of ethics involves respecting the rights of competent individuals to make their own decisions?

Accepted Answer

Professionals have an obligation to uphold autonomy, which is respecting the rights of competent individuals to make their own decisions.

Question 16

Which concept allows the application of professional knowledge and clinical expertise to help clients achieve their treatment goals?

Accepted Answer

The therapeutic relationship is the relationship between a therapist and a client that allows therapists to apply their professional knowledge and clinical expertise to help clients achieve their treatment goals. This relationship serves to protect the client's dignity and provides a framework for which ethical principles are applied.

Question 17

Which statement describes cultural competency?

Accepted Answer

Cultural competency is a set of behaviors, attitudes, and policies that enable professionals to work effectively in cross-cultural situations.

Question 18

Which term does Rogers use to describe helping clients feel comfortable even if their feelings, thoughts, and beliefs are different from the massage therapist's?

Accepted Answer

The goal of respect is to help clients feel comfortable even if these feelings, thoughts, and beliefs are not the same as your own. Rogers called this unconditional positive regard. This validation has the potential to be deeply healing for clients.

Question 19

Which aspect of ethics obligates professionals to act in ways that benefit the wellbeing of others?

Accepted Answer

Beneficence obligates professionals to act in ways that benefit the wellbeing of others.

Question 20

Which legislation requires professionals to report concerns of neglect or abuse to appropriate state agencies?

Accepted Answer

If therapists have reasons to suspect that children, elderly adults, or incapacitated adults are being abused, neglected (including self-neglect), or exploited, they may be legally required to make a report and provide relevant information to the appropriate state department. The legal requirement is called mandatory reporting.

Quiz 2: The Therapeutic Relationship: Ethics, Boundaries, and Cultural Competencies