Question 1

Which of these interview structures begins with the general and ends with the specific?

Accepted Answer

The funnel method starts with general questions and gradually narrows down to more specific questions. The pyramid method starts with specific questions and then broadens out to more general ones. The circle and diamond methods are symmetrical and do not follow a specific direction.

Question 2

Which is not a guideline in determining whether use of questionnaires is appropriate?

Accepted Answer

None of the guidelines listed make mention of the number of people involved in the systems project as a factor in determining whether questionnaires are appropriate.

Question 3

Which of these is most useful in understanding an organization's culture more fully?

Accepted Answer

B

Question 4

Which of the following is not an element of a story?

Accepted Answer

"The call to action" is not a standard element of a story; it is more commonly associated with marketing or persuasive writing.

Question 5

Which of the following is not an advantage of using Joint Application Design (JAD)?

Accepted Answer

JAD requires cooperation and participation from all stakeholders, including organizational culture. Therefore, it is not independent of organizational culture.

Question 6

A JAD session involves:

Accepted Answer

A JAD (Joint Application Development) session involves a session leader with excellent communication skills to facilitate discussions and ensure effective collaboration among participants.

Question 7

JAD sessions may be used when:

Accepted Answer

The answer of JAD sessions may be used when:
...

Question 8

The written interview report:

Accepted Answer

The interview report should be written as soon as possible after the interview while the details are still fresh in the interviewer's mind.

Question 9

Which kind of question is easiest to analyze?

Accepted Answer

Closed questions provide specific answer choices and are easier to analyze as the responses can be quantified and compared. Open questions allow for more varied and subjective responses, making them more difficult to analyze. Probing and tactical questions are types of open questions that may be useful in obtaining more detailed or specific information, but they still require more effort to analyze.

Question 10

Which structure should be used when you want to warm up the interviewee to a topic?

Accepted Answer

The answer of Which structure should be used when you...

Question 11

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Accepted Answer

The answer of Which of these steps in interview preparation...

Question 12

What question should be asked at the end of an interview?

Accepted Answer

This question is a good way to show your interest in the position and the organization, and gives the interviewer the opportunity to address any important points that may have been missed during the interview. It also shows that you are open to receiving any additional information that may be important to the job. The other options are not appropriate questions to ask at the end of an interview as they may come across as accusatory or confrontational.

Question 13

Probing questions:

Accepted Answer

Probing questions are used to clarify and expand on the interviewee's responses. They help the interviewer to gain a deeper understanding of the interviewee's experiences and perspectives. However, they should be asked in a respectful and non-confrontational manner.

Question 14

JAD sessions:

Accepted Answer

JAD sessions, or Joint Application Design sessions, are used to bring together a cross-functional group of stakeholders, such as users, developers, and subject matter experts, to gather requirements and collaborate on solutions in a structured and interactive manner. This approach allows for multiple interviews to be conducted in a more efficient and cost-effective way, as well as promoting collaboration and consensus-building among the participants. Closed, detailed questions are not typically used in JAD sessions, and the approach is not specifically geared toward external interviews or conflict resolution.

Question 15

Which of these is an advantage of closed interview questions?

Accepted Answer

Closed interview questions allow the interviewer to maintain control of the interview and ensure that the questions are answered efficiently and effectively. This can be particularly useful in situations where time is limited or when the interviewer needs to cover a specific set of topics.

Question 16

Which of the following is not a disadvantage of JAD sessions?

Accepted Answer

JAD sessions typically involve a diverse group of users, so it is not true that only one or two users have input. The other options are all potential disadvantages of JAD sessions.

Question 17

Which term is defined as "what people in the organization say they want"?

Accepted Answer

Attitudes refer to the opinions, feelings, and beliefs individuals have about a particular topic or situation, including what they say they want in an organization. Behavior refers to the actions individuals take, beliefs are their convictions and values, and characteristics are inherent traits.

Question 18

Which term is defined as "what organizational members do"?

Accepted Answer

Behavior is defined as the observable actions of organizational members, including both actions taken and actions not taken. Attitudes refer to the way organizational members feel about their organization, job, or supervisor. Beliefs refer to organizational members’ understandings about the organization and their role within it. Characteristics refer to individual traits or qualities possessed by organizational members, such as personality or skill level.

Question 19

Which of the following should be used to prepare the interviewee?

Accepted Answer

The answer of Which of the following should be used...

Question 20

Which of these is an advantage of open-ended questions?

Accepted Answer

Open-ended questions allow more spontaneity because they offer respondents the opportunity to express their thoughts and feelings in their own words rather than being limited by a predetermined set of response options.

Quiz 4: Information Gathering: Interactive Methods