Question 1

In a typical system,the initial version of the system is 1.0,and the release that includes the first set of maintenance changes is version _____.
A) 2.1
B) 1.1
C) 0.1
D) 2.0

Accepted Answer

Typically, the first set of maintenance changes is included in the version 1.1, where the major version number remains the same (1) and a minor version number is added (.1) to indicate the maintenance changes.

Question 2

When a new version of a system is installed,the prior release is _____,or stored.
A) archived
B) deleted
C) discontinued
D) reinstalled

Accepted Answer

When a new version of a system is installed, it is common practice to archive the prior release. This means that the previous version is stored and can be accessed or retrieved if needed in the future. Archiving allows for a backup and a means of reverting to an earlier version if the new release has issues.

Question 3

To measure system performance,companies use _____,which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.
A) metric analysis
B) benchmark testing
C) threat analysis
D) allocation testing

Accepted Answer

Benchmark testing uses standard tests to compare system performance and capacity to other systems, making it the best choice for measuring system performance. Metric analysis, threat analysis, and allocation testing may be useful for other purposes, but are not specifically designed for measuring system performance in comparison to other systems.

Question 4

In maintenance management,_____ involves studying the parts of a system to understand the overall system.
A) synthesis
B) adoption
C) fusion
D) elucidation

Accepted Answer

Synthesis involves studying the parts of a system to understand the overall system.

Question 5

In addition to benchmark testing,performance measurements,called _____,can monitor the number of transactions processed in a given time period,the number of records accessed,and the volume of online data.
A) metrics
B) wireframes
C) viewports
D) baselines

Accepted Answer

Metrics are measurements used to track and monitor performance. They can include transaction volume, record access, and online data volume. Wireframes are visual representations of a user interface design, viewports are the visible area of a web page, and baselines are reference points for measuring performance.

Question 6

Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and programming skills.
A) tester/programmer
B) strategist/analyst
C) programmer/analyst
D) designer/debugger

Accepted Answer

The job title of "programmer/analyst" is commonly used in IT departments to indicate a combination of skills in both systems analysis and programming. This title suggests that the person in the position is capable of analyzing business requirements and designing solutions, as well as implementing those solutions through programming. The other answer options do not accurately reflect this combination of skills.

Question 7

_____ measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency.
A) Throughput
B) Resolution
C) Dimensionality
D) Latency

Accepted Answer

Throughput measures the amount of data that can be transferred in a given amount of time under specific circumstances. It is affected by network loads and hardware efficiency, as these factors determine the maximum amount of data that can be transferred in a given period of time. Therefore, A is the correct answer.

B) Resolution refers to the clarity and detail of an image or display, and is not related to system performance.

C) Dimensionality refers to the number of dimensions in a data set, and is not related to system performance.

D) Latency refers to the time delay between the initiation of a request and the response, and is not a measure of actual system performance, but rather the perceived performance from a user's perspective.

Question 8

The _____ describes a system at the beginning of system operation and includes the results of performance and acceptance tests for the operational system.
A) functional baseline
B) operational baseline
C) allocated baseline
D) product baseline

Accepted Answer

The answer of The _____ describes a system at the...

Question 9

Perfective maintenance usually is cost effective _____ a system's operational life.
A) early in
B) during the middle of
C) during the end of
D) throughout

Accepted Answer

The answer of Perfective maintenance usually is cost effective _____...

Question 10

_____ is the overall time between a request for system activity and the delivery of the response.
A) Response time
B) Throughput time
C) Refresh rate
D) Base rate

Accepted Answer

Response time is the overall time between a request for system activity and the delivery of the response. Throughput time refers to the time it takes to complete a process or task from start to finish, and is not specific to system activity. Refresh rate refers to the frequency with which a display is updated, and base rate is not a commonly used term in relation to system activity.

Question 11

_____ describes the amount of data that a system can transfer in a fixed time period.
A) Latency
B) Resolution
C) Dimensionality
D) Bandwidth

Accepted Answer

Bandwidth refers to the amount of data that can be transferred in a fixed time period, usually measured in bits per second (bps). It is a key factor in the performance of networks and internet connections. Latency refers to the time delay that occurs between the sending and receiving of data. Resolution refers to the level of detail and clarity in an image or display. Dimensionality refers to the number of dimensions or axes in a data set.

Question 12

_____ includes monitoring a system for signs of trouble,logging all system failures,diagnosing the problem,and applying corrective action.
A) Benchmark testing
B) Throughput management
C) Responsive testing
D) Fault management

Accepted Answer

The description fits fault management, which involves monitoring a system for errors, diagnosing the cause of the errors, and taking corrective action to prevent future errors. Benchmark testing involves measuring system performance against industry standard metrics, throughput management involves maximizing the amount of data that can be processed through a system, and responsive testing involves measuring how quickly a system responds to user requests.

Question 13

A _____ is a formal reference point that measures system characteristics at a specific time.
A) feature line
B) baseline
C) product point
D) viewport

Accepted Answer

A baseline is a formal reference point that measures system characteristics at a specific time. It provides a point of comparison for future changes and ensures that the system remains consistent over time. A feature line refers to a line on a 3D model that indicates a specific feature. A product point and a viewport are not related to measuring system characteristics.

Question 14

_____ is the process of tracking system releases.
A) Configuration control
B) Version control
C) Source control
D) Quality control

Accepted Answer

Version control is the process of tracking system releases. Configuration control refers to managing changes to the system, source control refers to managing changes to the source code, and quality control refers to ensuring that the system meets quality standards. Therefore, only option B is the correct one.

Question 15

A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team.
A) tester
B) programmer
C) system validator
D) system administrator

Accepted Answer

A system administrator is responsible for assigning maintenance tasks to individuals or a maintenance team. They manage the overall maintenance of systems and ensure that everything is running smoothly. Testers focus on testing the functionality of the system, programmers are responsible for coding and developing software, and system validators ensure that the system meets requirements and specifications.

Question 16

_____ is a process for controlling changes in system requirements during software development.
A) Data management
B) Disk management
C) Configuration management
D) Email management

Accepted Answer

Configuration management involves identifying, organizing, and controlling changes to a system's requirements and codebase during software development. It also includes version control and tracking of system components, documentation, and dependencies.

Question 17

To avoid problems,preventive maintenance _____.
A) adds enhancements to an operational system and makes the system easier to use
B) diagnoses and corrects errors in an operational system
C) involves changing an operational system to make it more efficient,reliable,or maintainable
D) requires analysis of areas where trouble is likely to occur

Accepted Answer

Preventive maintenance involves analyzing potential areas of trouble and taking necessary steps to avoid problems before they occur. The other options describe different types of maintenance, but not preventive.

Question 18

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.
A) functional baseline
B) extension baseline
C) allocated baseline
D) product baseline

Accepted Answer

The functional baseline is the initial configuration of a system documented at the beginning of a project, including all necessary system requirements and design constraints.

Question 19

The _____ documents a system at the end of the design phase,identifies any changes since the beginning of the project,and includes testing and verification of all system requirements and features.
A) functional baseline
B) operational baseline
C) allocated baseline
D) product baseline

Accepted Answer

The answer of The _____ documents a system at the...

Question 20

In maintenance management,_____ means examining the whole in order to learn about the individual elements.
A) synthesis
B) adoption
C) analysis
D) elucidation

Accepted Answer

Analysis means breaking down a complex system into smaller components to gain a better understanding of the system as a whole. This is especially important in maintenance management as it allows for the identification of specific areas that require attention and helps managers make informed decisions about maintenance activities. Synthesis, adoption, and elucidation do not specifically refer to this process of breaking down a system for analysis.

Quiz 12: Managing Systems Support and Security

In a typical system,the initial version of the system is 1.0,and the release that includes the first set of maintenance changes is version _____.

When a new version of a system is installed,the prior release is _____,or stored.

To measure system performance,companies use _____,which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.

In maintenance management,_____ involves studying the parts of a system to understand the overall system.

In addition to benchmark testing,performance measurements,called _____,can monitor the number of transactions processed in a given time period,the number of records accessed,and the volume of online data.

Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and programming skills.

_____ measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency.

The _____ describes a system at the beginning of system operation and includes the results of performance and acceptance tests for the operational system.

Perfective maintenance usually is cost effective _____ a system's operational life.

_____ is the overall time between a request for system activity and the delivery of the response.

_____ describes the amount of data that a system can transfer in a fixed time period.

_____ includes monitoring a system for signs of trouble,logging all system failures,diagnosing the problem,and applying corrective action.

A _____ is a formal reference point that measures system characteristics at a specific time.

_____ is the process of tracking system releases.

A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team.

_____ is a process for controlling changes in system requirements during software development.

To avoid problems,preventive maintenance _____.

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

The _____ documents a system at the end of the design phase,identifies any changes since the beginning of the project,and includes testing and verification of all system requirements and features.

In maintenance management,_____ means examining the whole in order to learn about the individual elements.